Questions

How am I supposed to cancel a subscription if I cant find it in my account. Anyone had that problem?I was reminded that my subscription will be renewed , but I can cancel it also. But cancelling is not possible as it does not show in my subscriptions. 

I went to cancel my acct and it says I have no paid plans when I do and have been charged every month so how do I resolve this? TY 

Hello!Today I made an online payment for adobe premiere rush. It doesn't work right, I can't export my projects.I would like my money back, how do I proceed?

Hi there! Need help. I lost access to edit my projects on Behance after canceling subscription by my ex-employer. Despite the fact that my current account linked with my private mail. I'm noticed also that my existing Behance page was created a long time ago before I had got a subscription from this employer. What should I do to restore access to manage my existing projects on Behance? Screen from Behance page please see in attachment. Thanks in advance!

The difficulty in even getting this far is frankly insane! I do not want the free creative cloud or any adobe products, please delete my account entirely. PLEASE JUST DELETE MY ACCOUNT!thank you

Buenos días!Quiero cancelar mi subscripción porque no la necesito pero me indica que debo cancelar 160.000 COP por incumplir el año del plan adquirido. En qué fecha debo realizar la cancelación del plan para que no me cobren adicionales por incumplimiento?

Hello,  I would like to talk to someone on the Adobe team about my subscription, but I cannot find a contact email nor phone number...can someone please send me an email or phone number to discuss my account?  I did not intend to have an annual subscription and cannot afford the 50% penalty cancellation fee.  

Cuanto tardan en regresar el dinero después de cancelar un plan?Necesito saberlooo

I am writing to inquire about a recent deduction of 131.94 euros from my account upon canceling my Adobe subscription. I appreciate your attention to this matter and kindly request an explanation regarding the reason for the deduction and a refund of the deducted amount. On 15 Mai, I made the decision to cancel my Adobe subscription. However, I was surprised to see a deduction of 131.94 euros from my account shortly after the cancellation. I would like to understand the specific details and circumstances that led to this deduction, as it was unexpected on my part. I have been a satisfied customer of Adobe for a considerable period, and I value the services provided by your company. Nevertheless, I believe clarifying this matter and seeking a resolution is essential. I kindly request a thorough explanation of the charges incurred upon canceling my subscription, including any applicable fees or policies that may have contributed to the deducted amount. Moreover, I would greatly appreciat

Geçen ay 7 günlük deneme sürümü yükledim. Fakat deneme süresi bitmeden iptal etmek istediğimde sisteminiz izin vermedi. Neyse önemli değil bir aylık ödeyeyim, dedim. Şimdi iptal etmek istediğimde 680 TL erken hesap kapatma ödemesi istiyorsunuz. Sizce bu adil ve ahlaki mi? Ben hasta bir insanım, zaman geçirmek için uğraşıyorum. Programı da pek kullandığım ya da kullanmayı bildiğim söylenemez. Bu yaptığınız haksız kazanca hatta dolandırıcılığa girer. Lütfen hesabımı kapatın ve beni dolandırmaktan vazgeçin

Hi there,My english is not native language, but I am going try to explain the problem.I was interested in a standard plan for photographers of 20 GB's Lr + Ps for the new customers for the first year of 9.86€ or so MONTHLY. You have 2 options. BY CREDIT CARD and also BY PAYPAL.Whenever I choose first one, I can not pass through payment and I have UNDERLINED ON RED COLOUR my credit card number, postal code and the number of card year activity (or whatever it is called). What else, I have an information from adobe on the top of the page also ON RED COLOUR that something is wrong and something about bank check (everything is OK with my bank so I just reject that option to contact with my bank because it is not neeeded)..... SO WE MOVE TO SECOND OPTION... I EVEN TRIED TO PAYPAL.. So what happened in that option.. Everything looked like is going good.. I pinned my card in paypal, then I agreed for the costs of that subscripction... I clicked to "agree and pay" (or something like that)

Jai plusieurs fois tenté d'acheter en ligne, mais dans mon pays , la Côte d'Ivoire, on n'arrive pas à acheter Adobe première pro. Il faut passer par un revendeur qui n'existe pas ici. 

i want cancle my plani know monthly free but this  month charge moneythis reason..i want cancle my plan 

I have moved from Russia to another country more than two years ago, and now I cannot change country of my ccount to the actual country of residence. I've tried to follow this guide: "Change the country associated with your Adobe account" but billing page is not available for me.  What should I do? 

Tell me why Adobe is deducting my money from my account. my Adobe account has expired, I don't buy anymore, so why am I charged..? Please stop collecting my fees.Thanks

Bonjour,j'aimerais savoir quel est le montant de résiliation pour arrêter un abonnement étudiant après 3 mois d'utilisation, si on s'est engagé pour un an, merci 

bonjour,je suis enseignant et je voudrais modifier ma formule. comment dois je procéder ? suis obligé de supprimer puis créer un autre compte ?merci

I have been paying this 2 months for something that is already cancelled like 3 months ago and when I enter the oficial web it says that I don't have any plan activated can somebody tell me how to stop this and get my money back because its 50 euros every month.

None of that has worked so far, have tried three different devices and five different browsers. Hours of frustrations and time wasted it has been til now, every other payment is being made in a matter of seconds.  Can adobe please fix this? 

저번 달에 환불해서 위약금까지 물었는데, 이번달에 결제가 되어 문의드립니다

I have a Creative Cloud All Apps 100GB licensethese licenses are also automatically connectedPhotoshopAfter EffectsPremiere Pro planwhy did this happen?

Gostaria de cancelar o meu plano, mas estou enfrentando dificuldades. Para cancelar o plano devo ir em gerenciar planos e clicar em cancelamento, ocorre que ao tentar acessar esse submenu sou enviada para a atualização de forma de pagamento. Dito isso, solicito que meu plano seja cancelado. É simplesmente absurda a hipotese de ter que atualizar os dados de cobrança para poder efetuar o cancelamento do plano. Espero providencias. Grata

Hi! I'm a long time user of Adobe, some 30 years.Resently I'm retired, after having worked with a teacher-license for the past 13 years. This license has now expired, so I contacted Adobe for an offer, which they made. A great offer, however I wasn't able to pay for it, as Adobe only accept creditcards, no regular Bank cards.Alas, I don't have any creditcards, and no other ways to pay, so Adobe gave me a list of resellers ...again Great!Joy, resellers do except Bank payment, however are only willing to sell for a minimum of 10 licenses or if I still have a company. I did in the past, but since I'm now retired I no longer have.The only option available to me now is to buy a license in a consumer store at full price, which doesn't come near the offer Adobe made me.I'm a big fan of Adobe, until recently I used their product on a daily base, as being retired doesn't mean I'm not working on something. Has someone a solution to my problem?... And here's a tip for Adobe;Please, improve your p

Hi, Sorry to post this here, don't know what else to do, I've been trying to cancel my after effects free trial for days now, but every time I sign in it has me change my password, but once that's done, it just keeps telling me to change my password, over and over in an infinite loop lol. 

Hi All, I wanted to try on pdf editor and that's how I got to know about adobe pro dc product and took a free trial. Unfortunately I missed out unsubscribing by a day and very next day I tried canceling the plan and it started flashing me free 2 months extension option. Since I wasn't charged until then I thought it is free of cost for another 2 months (kind of courtesy extension like many other products in market). I went ahead and later on got to know T&Cs in between lines.Actually they charged me for that month for $14.99 and the 2 months extension was with a condition of annual subscription and if I cancel that after 2 months of extension or at any point of time, there is early termination fee of $29.99. I don't have concerns on companies making money by introducing different plan options. I do have concern with the way they market and trap people buying into something they are not intending to. Adobe is a big company and if they do something like that, it is ver