Questions

Hello,I have a problem regarding the student discount. I'm currently studying and forgot to verify my education status in time and was charged the full price. My education status is now successfully verified - is there any possibility to get the difference refunded? I somewhere read that that's possible within a certain time. (716,26€ were charged on the 4th of January 2023)Thank you in advance! 

I need to chat to someone at Adobe about my CC plan, but the chat option has misteriously disappeared from the website. Actually, there's absolutely no contact option available for me here (in Romania): there's no chat, no email, nothing except a phone number that is dead. Is Adobe one of those scammer companies these days that sell you something and become unreachable as soon as they got the money? It certainly does seem so, seeing how their products are malfunctioning all the time; they are more like pretending to be real products, working just well enough to allow them to scam someone, or at least that's what the lack of contact options and other support than forums (which is not support at all) makes me think.So, back to the question: how do I get to chat to someone from Adobe?

I have a Creative Cloud Plan and are happy about it.I get my invoices per email which is also fine.But the invoice for October I cannot find in my email...So I logged into my Adobe Account and look under "Orders and Invoices" but it shows only two old single app subscribtions that are not active anymore.When I look under "Plan" it show my Creative Cloud subscribtion but there are no invoices to be found...How come?How do I get acces to my historic invoices for my Creative Cloud Plan?

Good day, for several months I come with the problem that adobe continues to take me out of the card a monthly payment which I do not use, at some point I made the subscription and cancel it following each of the steps proposed in the help center, when I review the active plans I do not have any but the charge is still reflected in the card, Already check each of the parameters that put in these help centers and I can not find a solution.They are charging me for a plan that I already canceled 3 months ago, someone knows where I can go, other than adobe options since I have searched for all those options and I can not find where to communicate directly.

Facturation et paiementVisa se terminant par ****XXXX3,26 € /moisProchain paiement le 31 janv. 2023 Abonnement annuel, mensualisé; est-ce que je ne vais réellement que payer ça pour utiliser tous les programmes adobe ?ça me parait pas cher

[Moderator moved from Using the Community to Account, Payment & Plan.]   Hi I cannot find the support chat. The links here under does not bring me there... Anybody who can help? This is where the links bring me and there is no such speech boubble icon... So what can I do? I have e problem that there is no answer to in the FAQ...  

I will probably start a business in 2 months and use the annual adobe plan. I am applying for a grant in Poland for my first activity. Is it possible to get two free months on an adobe subscription to refine and complete my corporate portfolio?rgds from Poland, Marcin

Hi, I got double charged for my Creative Cloud plan for december 2022 and january 2023, soon same will hapen for february...I had this plan before but cancelled it. Then I signed up again and as a result there is 1 plan under my active plans and I get charged every 2th and 7th of each month. I used the same email address for signing up but it might have been different Adobe IDs created, duplicates.I don't think that I can do something about it on my own.. PLEASE help to fix this and get a refund for previous months.The adobe products are really nice but the administration and customer support......Why on earth it is almost impossible to to find a way to actually contact the customer suppoer in Norway? 

I will done the payment and the services not workingYou on my service otherwise give my payment back

I signed up for a seven day, free trial and 1/20/23. I thought I got until the end of the day on 1/27/23 to cancel. This morning my credit card was already charged $69.99. Can anyone help me with this?

Hallo, leider hat sich der Geldeingang und die Zahlung meines Abo um drei Tage überschnitten, so dass das Abo nicht abgebucht wurde. Nun wollte ich das Ganze aktualisieren. Es lässt sich jedoch nicht aktualisieren und zeigt noch immer die Fehlermeldung an, dass es Abrechnungsprobleme gäbe. Wenn ich auf die Zahldaten gehe und diese ändere, kommt aber zunächst die Meldung, dass Adobe jetzt meine Zahlung erhalten habe. Was kann ich tun, dass das Konto nicht deaktiviert wird, da ich es für meine Ausbildung benötige. Viele Grüße

Hi everyone,since i couldn't find any direct support from Adobe I hope someone here can help me:I tried the Creative Cloud Test version mostly for Adobe Acrobat. Since the handling drove me insane I cancelled the subscription right after I had finished a sheet that needed to get done.The test subscription was active for approx. 6 days and 12 hours and I received a confirmation of the cancellation.Despite that I was billed the full 35 EUR for a monthly subscription a few days later. Does anyone have experience with this issue or knows how I can resolve this? RegardsSören

Krijg melding Social Sign in not supported, maar heb ook adobe-account met wachtwoord. Kan de social  accounts niet loskoppelen, krijg dan dezelfde melding. Zit in een loop waar ik niet uit kom.

I am concidering purchasing a drawing tablet.  Will I need to purchase an aditional seat for cloud.  And what would be the best drawing tablet for creating animie style graphics?

Hi,When I look at my account statement, I see that I am charged $60 once a month and $286 once a year, both amounts for my Adobe Creative Cloud. I don't think this is right. Has anyone an idea why I get both of these?

HelloIs anyone experiencing profoundly odd cancellations of their cloud subscriptions?I'm experiencing them all the time. Ive tried speaking to support staff about this but they are very little help. My subscription was cancelled again today. After re - entering my PayPal details 2x it seems to have restarted, but I have no idea why it cancelled in the first place. So I have no idea if it will cancel again.The support staff are weird to downright kafkaesque. This is a typical encounter...March 24,  3:32 PMWe'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.I’ve been receiving messages saying there’s a billing issue with my account. Hello??I’ve been receiving messages saying there’s a billing issue with my account. Sorry for the delay. We’re busier than expected. Thank you for your patience.You are now connected to Subha, who is reviewing your account. If you need to share sensitive information, such as credit card

Ho pagato il rinnovo lo scorso dicembre ma tutti i programmi risultano inaccessibili, ho pagato tramite pay pal. 

I know this has probably already been asked, but I couldn't find a straight answer.I'm a student with an Adobe annual monthly membership, and I didn't realize that you are stuck in these memberships unless you pay more. It's become too costly for me to have these programs, I was wondering if my account will eventually get deleted if I just abandon it and get a new bank card so Adobe can't charge me anymore? Or will I get annoying emails until the end of my membership asking me to pay? (Also, I know this sounds scummy, but I have no choice financially, so no comment on that is needed.) Thanks in advance! 

здравствуйте! скажите пожалуйста как мне вернуть месячную оплату за илюстратор? проблема заключается в том, что 22 дня назад я оплатила подписку приложение не работало корректно и писало про сбои в кредитных данных которые я 5 раз обновляла в итоге не могу ни работать в нем ни вернуть деньгикак вернуть деньги? 

Hi, i have a pretty serious  problem with cancelling my one year subscription plan.I've already paid the cancellation fee, yet still monthly payments are being taken from my account. On official Adobe site wherever I check i find that my plan is, in fact, cancelled.  Did I miss something or is it just some kind of technical issue? Also, is there is a customer support mail? I coulnd find oneThanks in advance     

hello, I want to cancel my subscription   Title edited... using your name as a subject does not tell anyone what you want... Moderator

Guten Tag, trotz Kündigung habe ich eine e-mail erhalten mit dem Betreff "Stornierungswarnung". In der Mail wird darauf hingewiesen dass die Zahlung überfällig ist. Was hat es damit auf sich? Ich habe gekündigt.  

I wouldn't believe a company such as Adobe has scammed me out of money... but it has happened.   Back in October last year I signed up for one of those free trials. I wanted to try a specific feature in Acrobat that wasn't in the free version. I can't even remember what it was for and barely even use Free Acrobat.   And I'm certain I cancelled my trial, but 3 months later I notice my credit card is being billed. What's worse, if I cancel I have to pay a massive cancellation fee. It seems I've unwittingly signed up for a 'discounted' 1 year account.   I had NO emails notifying me that my trial had ended. I had NO emails with invoices for those payments.   And no email address at which to complain about this, just one of those chat windows.    What Adobe?  [edited by moderator]

I paid for a package that included adobe with my outlook but it is asking me to  pay again when installed on my phone. what can i do ? 

Estou desde semana passada tentando cancelar minha experiência na Acrobat. Porém, na hora de cancelar, ao inserir minha senha a mesma dá como errada (tenho certeza que estou digitando a senha corretamente), enfim, ao tentar redefinir a senha, simplesmente o sistema buga ao inserir o sexto caractere. Estou desconfiado que a Acrobat age conscientemente para impedir que o plano seja cancelado a tempo e seja efetuado a cobrança. Alguém para me ajudar