My Student Account is being charged for Adobe Stock, but I don't see the plan on my account.

Question

I used my student email to get an Adobe Stock account for the free trial, but I forgot to cancel after almost a year. Now, when I try to cancel, my plan does not show up on my account — only the default plan from my school that does not include Adobe Stock. So, I cannot cancel. However, I'm still getting charged about $44 per month. How do I cancel? I tried to contact Adobe, but they won't help me unless I'm signed into an account and when I try to sign in to my student account, it tells me to contact my school's IT administrator, but they haven't been helpful.

kglad · Answer

contact your admin, if your plan is administered by them, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

otherwise, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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