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Participant
November 18, 2024
Answered

Stolen wallet with all my credit card in it.

  • November 18, 2024
  • 2 replies
  • 194 views

My wallet was recently stolen with all my credit card in it. My Abode subscription was due this past Saturday. I called the Adobe San Jose Corp phone number to report earler this morning and that didn't work. I will receive my new credit cards next week from 11/25-28. What should I do?

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Correct answer kglad

contact adobe support, though generally credit card companies automatically transfer the charges to your nee card.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

gupta shivangi
Legend
November 18, 2024

Hi @lynn_3846,

Thanks for reaching out. Please report it directly to our support team as suggested by @kglad.

Do not share any confidential info here as this is a public forum. 

Let us know if you have any questions.

^SG

lynn_3846Author
Participant
November 18, 2024
Hi SG

I would never share anything further than I did in any public forum, but
thanks,

I don't have a twitter (now x). Where do I find your Adobe support online?

Thanks,
lynn_3846
Peru Bob
Community Expert
Community Expert
November 18, 2024
quote
Where do I find your Adobe support online?
By @lynn_3846

 

See the reply by kglad . Click on the link and follow his instructions.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 18, 2024

contact adobe support, though generally credit card companies automatically transfer the charges to your nee card.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.