Questions

My laptop and desktop Macs are both running identical MacOS version (Sonoma v 14.5). But when my licensed Creative Cloud updates Photoshop on each, I get two different versions installed (currently v 25.9.1 on the Desktop, and v 25.11 on the laptop). Is the difference due to the hardware (i.e., the M2 chip on the laptop vs. an Intel Xeon processor)? Do the two versions have different features I'm likely to run into? Obviously, I'd like them to operate the same way as I switch back & forth while travelling. Let me know. Thanks. JPswimmer

I am trying to uninstall an old version of InDesign (2023) on a Macbook Pro. I am using the uninstall link within the applicatations folder, I get the notificaiton from the Creative Cloud app about preferences (to keep or remove) and I can see it says it is uninstalling but the application is still on my hardrive.Within the CC app it says I have no versions of InDesign installed... but I do!How can I remove this old version? Has anyone else had this issue?

Hola, tengo un error que me ha pasado luego de formatear mi computadora. Cada vez que vuelvo a prender la computadora mi sesión de adobe no se mantiene abierta y tengo que volver a ingresar cada vez. Me parece ya cansador porque tengo doble paso de verificación. ¿Alguna forma de que se mantenga abierta la sesión en mi computadora?

I sometimes need to switch devices so I will kick my previous device out of the two seats we have and take that spot. Now, when I return to my previous device all my opened Adobe apps (Photoshop, Illustrator etc.) will prompt me to save my work and they will all close down, as I am no longer occupying a seat in my adobe account.  My question is; Can I reclaim my seat on my previous device so that all my Adobe Apps will NOT ask me to save my work and NOT close down? Hope my question is clear.

Hello,I recently got a new computer because my laptop broke down. I'm in the process of installing all my apps, including Adobe. However, after logging into my Adobe account, I noticed that my library syncing and photos are not appearing. When I checked the cloud, it says "Library Syncing" but it's been like that for over an hour now.I have almost 6GB of data in my library. How much longer should I expect this syncing process to take? Also, is there anything else I need to do to ensure everything transfers properly?I tried reaching out to customer service, but as is often the case with Adobe, they haven't been very helpful. They promised to call me back within an hour, which was an hour ago. 

Has anyone else ever gotten this message? I'm getting it on one of my registered systems and I can't figure out what the issue is. It's an ancient account (going all the way back to 2014) so I'm pretty sure it's not because of whatever modern-day limitations Adobe as imposed, but short of that I'm stumped.Things I've tried:Uninstalling and re-installing Creative CloudPausing and un-pausing sync through Creative CloudClearing every cache on my system including the Adobe onesRestarting my system Anybody know what I need to do to fix this?

I have Creative Cloud for Team, all apps.I want to create a Team Project and invite a collaborator.So I create a new Team Project, choose a collaborator (email address is correct and the app recognizes it) and click "invite". Everything seems ok, but he receives no invite (not by email, no notification in Creative Cloud) and we are now stuck and cannot start working.We are on the same team (I am the administrator and assigned him the license), I receive no error/warning, It simply does not work.Any reasonable explanation for that? 

Lightroom Classic is crashing my imac (3.8 GHz 8-Core Intel Core i7 with 32 gigs RAM) frequently. This is a fairly new phenomenon. I've looked online and tried what I've was seen to optimize. I know in the Activity Monitor that the %CPU often goes to 600% for LRC when in use. I've turned off all other intensive memory processes, photo syncing, etc. Still green screen of death several times per day.  Any guidance is greatly appreciated. Thanks in advance.

Today i have installed Windows 10 and Adobe Creative Cloud new on my Computer.In the Installation wizard, Adobe creative cloud asked me if i wann install a license manager tool which makes all the time an internet connection to check if i have a legal license. I have not selected this box because i wanna have no internet connection all the time with the license server but now if i install Adobe products like Fireworks etc. i cannot start it because it cannot check if i have a legal license but i have an abo subscriprion.If i make deinstallation of Adobe cretaive cloud, and install it new, it doesnt ask me again about the option concerning license checker.How can I solve this problem?btw: I swear to god Adobe is the worst company since they moved everything to the cloud! I hate it and it makes me angry! They should kick out the CEO of Adobe!

HI1, some days ago I updated Photoshop 2023 to 2024 on my Mac Pro 2013, OS 12.7 (I dont want to upgrade). When I use the Remove tool the removed area gets colored. PS 2024 is removed. Where can I find the 2023 version? Sincerely Ingemar

There are only 3 or 4 Adobe CC apps available for my new Surface Pro 11 (Thanks to Best Buy for the free product), I feel like my Adobe annual subscription is no longer giving me the apps that I prepaid for.  Are more apps coming, of do I need to seek a partial refund?

So I need to clarify why Adobe asks for your password 2 times just to update any software on CC. Can this not be streamlined with touch ID or similar to streamline the process, honestly it puts me off udating the software and apps.

I do not have the time and energy to undertake all the sorting of my photos and the editing. I plan to find someone that does this for me remotely. It is not just editing of specific images. It includes sorting and selecting. They must have direct access to all my Lightroom and Photoshop on my computer. What Is the best application / solution to do this ? Basically the person has to have access and control of part of my computer. Possible to give the person access to Lightroom and Photoshop only ? And possible to prevent them from downloading / sending themselves any of the data / pictures ? Many Thanks in advance for your input and time.

Bonjour, J'adresse ce message a la communauté et à Adobe en raison de crash intempestifs et récurrents du process Node sur le thread VulcanMsgRecv. Ce rapport de crash (voir ci-dessous) apparaît sans aucune raison et sans qu'une application Adobe soit lancée, ni même aucune autre application. Il y à t'il moyen de faire quelque chose pour éviter ce désagrément qui provient visiblement de CCLibrary ?   En vous remerciant,   --jyk   ------------------------------------- Translated Report (Full Report Below) -------------------------------------   Process:               node [29343] Path:                  /Library/Application Support/Adobe/*/CCLibrary.app/Contents/MacOS/CCLibrary Identifier:            node Version:               ??? Code Type:             X86-64 (Native) Parent Process:   &nb

I just contacted Adobe to find their best upgrade price for a Creative Cloud subscription. The adobe agent gave me an offer, and told me it was the best price available. Then when I sent him a link to their own page showing a much cheaper price for the subscription, he immediately left the conversation!   His price was 30% more expensive that what's on the Adobe website! Are these the type of agents that Adobe employs? People who will try and swindle customers by making them pay more than they actually need to when they ask you for help? 

How do I create a desktop short for my apps?

Hi, I was wondering if there is a way to merge creative cloud libraries with multiple groups without using the 'copy to' function on each individual subgroup? Currently I can't see a way to select multiple groups at once.Thanks! 

WelcomeI have been facing a problem for hours in installing Creative Cloud. I tried all possible methods and there was no result. I deleted all Adobe applications using AdobeCreativeCloudCleanerTool and nothing worked. I am an official subscriber on this account. What is the solution?

I am a user from China, I cannot install any plugins through Creative Cloud, because there is no plugins option in my Creative Cloud market, what is the reason

As Proshow Gold by Photodex is no longer available does Adobe have an app to create slideshows from photographs?

What causes this? Thank you!    

I work at a school and a former student neglected to sign out of the adobe creative cloud desktop app after his last session. Now when you try to pull up any of the programs or the app itself, it requires you to either enter this student's password or change the password. It doesn't give you the option to log out or change users. It only allows you to enter the password or change the password. This is impossible with this particular student as they have moved on from our school.I have logged into adobe.com and am able to enter my credentials there...but this does not fix the issue on the app. All of the programs are now unusable because it continues to ask for the former student's password. No options to sign out and no options that allow you to change users.If you go to the HELP tab at the top of the screen it says to log in on the browser...but when you click that link it just reopens the app and we have the same issue. Has anyone else run into this issue? 

The "Application" section of Creative Cloud is not working.  Yesterday a tech took control of my Mac and solved the problem.  He said there was a corrupted file somewhere.  This morning the problem is back.  Because of this I cannot manage my application, I cannot do any upgrade.  For some reason when my Mac is set in french, I have the problem.  But when it is set to english, everything is fine! What's going on?

Yesterday I had a problem with Creative Cloud.  One of your tech guy took control of my Mac and solved the problem.  So far, so good.  This morning the problem is back!  Using the chat box, I talk to one of your tech guy.  The guy took control of my computer.  However my Mac is in french, he wanted to switch my computer to english so he could read the menus.  I refused cause I need my computer in french.  I terminated the conversation and 20 minutes later, I contacted with the chat another tech guy.  This time the guy didn't understand a word of what I was saying! You need to upgrade your tech support, what I've been going through is unacceptable.  Also I speak french, my computer is set in french, that shouldn't be a problem when I need your help.  Don't tell me you cannot hire a few french speaking tech?