Questions

Hi, accidently i entered a wrong email adress and i purschaded your free trial. Now i cant turn it off and i need some help. Your chat bot can't help me with this because he doesn't understand this problem.

Soooo.. I purchased Creative Cloud on October 17th and got the first bill of the Annual contract paid monthly or what ever it is called.... paid the secound bill on November 17th again and the day after I get a mail which says the my payment is due and that there is an issue with my payment details even though the money had been taken from my bank account. I contact the bank and they said that everything is ok the payment had been done It will just take some time until the transfer is finished you know because different currency different countries different banks ... the transfer took almost a week but I get the same mail and i don't understand why. I have only one plan and I don't want to pay twice for the same month. And so I was wondering if someone could help me cuz I believe I am not the only one that came across this problem. If someone knows how to solve it I would be greatful. 

Can I use my iMac adobe creative cloud on an iPad Air or do I need an iPad Pro?

I'm trying to deactivate CC, Photoshop and Bridge to go to a new computer. Deactivation advice says to click on "help" and then "deactivate." There is, of course, no "help" on any of the screens I can find. The "help" in my CC page is distinctively unhelpful. Any suggestions?

Guten TagDie Werbung, auf der Startseite, geht nicht weg, ich kann nicht arbeiten.

After an update my Adobe Creative Cloud no longer has an icon and I can't access it anywhere, although I see it in my install/uninstall programs.Do I need to uninstall/re-install Adobe Creative Cloud?  And if so, will it also uninstall/re-install Photoshop and Lightroom?Your help is greatly appreciated.Sharon

I have the Creative Cloud photography plan and currently have installed Adobe Lightroom Classic, Photoshop (both the release and Beta versions), and Acrobat Reader. My PC runs on an Intel i5, 64MB RAM, and Windows 11. I use JV16 Powertools to keep the registry as clean as possible. My anti-virus is from ESET. My VPN is NordVPN. All of these are fully up-to-date. My boot drive is a Samsung 970 EVO 1TB SSD.One of JV16's functions is the ability to see how long it takes for your PC to start and which programs (I refuse to call them apps!) are slowing down that process. Today, that time was nearly two minutes, and 93-94% of that time was due to various Adobe programs, and this is about as bad as it has ever been. Normal times as of late range from 79-90 seconds. On this PC with a reformatted c:\ drive and a fresh Windows 11 installation, this took 39 seconds.Do these sound like normal bootup times? Is there something I can do to improve them short of upgrading my CPU to an i7 or i9?&n

Hello, creative cloud is stuck on black friday which expired yesterday and won't let me manage anything, so no update or anything. Does Pete know how to solve this? Thanks

I have recently used the CC app to uninstall the beta and prerelease version of some apps. The folders for the apps remain, as do some support files and at least one application. The CC app reports they are all uninstalled. Would it bungle anything up if I deleted the folders?

Confused by lack of Adobe tools for website development. Looking for suggestions on a web builder tool where I can self-host the finished site. I dumped Dreamweaver some years ago as it became too buggy and slow. Not excited by VS Code and Bootstrap anymore. Been building sites for 20+ years - now I'm looking for speed for mostly simple sites (aka: not commerce).  Looking around on Adobe site, and I see a huge gap... What happened?Adobe Express looks to be too light-weight. Thanks!

In order to maintain file interoperability in the company, we have unified the 3D Painter version. But when I want to experience the functions of a new version of 3D Painter, it becomes very troublesome. I have to constantly communicate with everyone to negotiate upgrades to prevent me from accidentally saving files at work and making them unable to be opened by others.

As the title reads, because i dont have an active plan it not even letting me login all the way. It open's the browser, isgin in, it tells me to close the browser and then signs me out.  

I have been graduated in last June. Can I still purchase the student version of the Creative Cloud, even if I don't have the University's email anymore? I read on somewhere that you can access student version an year after graduation. I have a Student Certificate from last May and a Diploma from June. When I try to purchase the student version of CC and I put graduation date there, it not allow me to continue purchase, because graduation date is not eligible. Is it the case that I can't use the student version, even though it's not been a year since I graduated?

At my Windows 10 64 bit CC Application (Version 6.0.0.571) are not all apps that I have installed listed under "Installed". The apps Acrobat, InDesign and Media Encoder are listed. But the apps Premiere Pro, Lightroom Classic, After Effects and Photoshop Beta are not listed under that point. Here are some screenshots. 

Hello, I have problem with saving Adobe login data on my PC. Im able to login to my Adobe Creative Cloud and launch Adobe apps, but Windows Credential Manager keep my password until first PC restart or PC close, after reset my Adobe App Info Credentials in Windows Credential Manager are gone, and i need to relogin to Adobe CC. This problem is only occuring with Adobe data, no other 3rd party program is making problems like this.Adobe Creative Cloud Version 5.8.0.592Core Sync 5.17.0.36CCX Process 4.11.1.1CC Library 3.20.7.4OS: Windows 10 Pro 21H2, 19044.1889I tried multiple ways to fix it:- I tried restarting Windows Credential Manager service while killing all Adobe tasks in Task Manager,- I tried deleting "Vault" folder,- I tried reinstalling Adobe CC and relaunching Credential Manager service- I tried turning off firewall and windows defender,- I tried maunaully deleting every Credential data from Manager,- I tried deleting certificate data from certmgr.msc, - I've mak

hey, for my school i had to get a adobe package so made a schoolaccount, i just bought one package but everytime i try to login i get an error and it says my schoolaccount is deactivated. what do i do??

I am on a MacBook Pro M1 Max Chip, macOS 13.0 (22A380). For some reason, all my apps are suddendly intel based. Now I can only install intel based apps of all the probrams, which run very slow. I deinstalled everything including the cloud, reinstalled many times, nothing works. .........

I just upgraded my OS to Ventura (from Catalina). Previously, I had InDesign, Photoshop, and Acrobat as login items, and all opened up fine. Now, I can only have one... the newly upgraded system booted out Photoshop and Acrobat, and kept InDesign. I repeatedly tried to add the other two (both from the Dock and through System Settings), but they refused to respond. So I removed all the login items and tried Photoshop. It popped up, but wouldn't allow me to re-add InDesign. I repeated the process with Acrobat. Same thing. Is anyone else experiencing this?

Hi, I know this seems rather silly, but for the life of me, it makes no sense that if you've used a plugin, and don't like it, then why should you be forced to have it show up on in the list under "manage plugins"? A similar thing should be said for plugins that are no longer maintained by the original publisher. If they haven't been updated in at least 3 years, the publisher should be contacted first to see if they still want to keep it. If not, then delete it. Otherwise, you're just adding more confusion for novice users like myself.  Anyways, that's beside the point... How do I get rid of plugins that I will never reinstall ever again from the manage plugins list within Creative Cloud app on macOS? thanks!

Bonjour,cela fait des mois que j'ai cette erreur 184...J'ai tout désinstallé, rien n'y fait... déconnecté... pareil.....Mon 2e problème est que je ne peux plus sélectionner de logiciel externe dans lightroom Classic.Il m'arrive d'ouvrir un RAW sur photoshop... Là, dans les préférences, je ne peux plus sélectionner le logiciel par défaut, c'est grisé !merci

Hello. Due to the increased size of Adobe apps, my C drive can no longer handle Adobe.  A new computer is not in the picture at the moment. Hence, I need to move everything to my D drive. If I remove all of Adobe off of C and reinstall it on D, is there anything I need to do to avoid running into problems? Thanks.

The Adobe Creative Cloud popup is VERY annoying.I don't use it and have no desire to use it.I tried to remove it, but it won't let me b/c I still have other Adobe products that I do want to use.How do I turn it off? 

Occassionally, I work on projects containing Arabic text and so in CC,  I changed default install language to English-Arabic from English-North America, so I have more function in Illustrator pertaining to Arabic copy.  My question is, I want to leave this setting but am wondering if it'll have any effect on other work that contains the English language?  Any help is appreciated.  thanks

Where can I download AI? I have up to date CC. Or how can I do it?

The Creative Cloud icon is missing from menu bar of my Mac. I got a message saying there was an update, and when I clicked it the icon went away. When I try to open the app manually the icon hovers on the menu bar, greyed out, then disappears - can anyone help?