Questions

Hi - recently updated OS to Ventura and have lost the option to set default folder for CC sync to my external drive - see error message screenshot. Before the update sync was linked to external drive with no issues. Why has this changed and is there a way around it? Many thanks.

Öğrenci planı alıcam mezun değilim fakat benden mezuniyet yılı ve mezuniyet ayı istiyor.

Amigos, gostaria de cancelar o pedido de cancelamento da minha conta, que estará ativa até o dia 25 de dezembro.Como faço o cancelamento do pedido de cancelamento?

Is it possible to use Adobe apps on Creative Cloud without downloading the apps? Am I able to work on things in multiple computers without installing the apps on those computers and just work and save to Cloud and download when I get home to my personal computer? 

Hi, I’ve just finished on my student plan where I got access to all the Apps. The price has now gone up to £51 and I don’t need all of the softwares anymore apart from potentially Lightroom, Photoshop and possibility Express due to my photography. I’ve seen that there’s a plan that has Lightroom and Photoshop but will all my existing images disappear even though I’m moving to a higher storage 1TB plan? Also should I go through and backup all my old premiere, audition and express files too?  Thanks   

My surface pro has been overheating and screen flickering.  Through processes identified that adobe creative cloud is using exceesive CPU and power usage as background app.  When I disabled the app both overheating and screen flickering has stopped.  Why is this happening? 

Hello, My cloud account show 4.9GB used and I have some difficulties understanding what are those 4.9GB knowing that Cloud documents shows "You have no cloud documents", I haven't shared links in Published, I have no synced files, and nothing in mobile creations. Is there a way to know what are those GB? Thank you. 

Hi all, I have a number of Adobe Portfolio sites, and it seems that all the contact forms no longer send the email. There is no error message when the submit button is clicked. I have tried different email addresses using different providers, including gmail and outlook, none seem to work. Any ideas?

I bought the photography package of 20gb with Photoshop and Lightroom. Photoshop doesn't work anymore because the cloud archive is full, but there is nothing between the deleted files and the library. As a result I can't empty the cloud because it doesn't let me see any files. Help. Thank you in advance. Carlotta Monti

Hi Everyone,I recently had to wipe my Macbook Pro. Before doing so I made sure my files were synced on my CC Desktop. After wiping I went and redownloaded CC and only a portion of my files synced even though it said it was done syncing. I went online to CC to check my files and a lot of my files were missing. It's like they just disappeared.Is there any way to recover them or are they gone? 

I had created some projects under illustrator using my sister's account.  Her account has expired and I now have my own account.  Since everything seems to be stored in the cloud, is there anyway to access the work I had done in my sister's account?  Thanks

Hello! I want to update my Adobe Portfolio with daily posts using a stock Grid theme but everything I see in the menu option states I have to create a page instead. I just want to upload my images, almost as a daily journal. Can a more knowledgeable artist point me in the right direction? 

I have a question for the techs out there. I have quite a number of Creative Cloud files under a community college account where I no longer teach. The account is now closed. How can I recover those files to my personal account?thanks doc Coates 

Hi, I have 'phantom' apps showing in CC and I can't remove them. The drop down menu at the right hand side does not give the option uninstall.Strangely they do not appear when viewing the apps on my account online instead of through the desktop app... Any advice on how I can remove these? They don't do any harm but it's annoying. I've tried reparing the Adobe CC app but that didn't work. Many thanks

My photoshop isn't loading its files. My creative cloud is constantly syncing. I have tried to uninstall and reinstall. I have changed UXP file name. I have deleted temporary files and restarted my pc. I am on windows 10 latest update, this recently happened after I changed my Tablet to a Huion 24 plus. I don't know what to do, I need helllppp! I need to complete the work!!! Thank you!   

As far as I can tell, Adobe Portfolio had not been updated or improved in a long time. It works well, but there's plenty of room for improvement. I get the feeling that Adobe is about to abandon Portfolio. A few questions:Is Portfolio still being develope by Adobe?When can we expect more upgrades to Portfolio?Why is there no Adobe Portfolio forum here on Adobe Community Support?

I followed Apple instructions for Terminal and permissions. After following the prompts, the first entry under permissions was drwxr-xr-t 13 root wheel. The instructions said it should be drwxrwxrwt; root wheel. Not sure what to do now.

Podrian ayudarme para sincronizar la carpeta de los archivos existentes en la nube?

Quisiera que me ayude por favor, tenía mi página en adobe porfolio en una cuenta de empresa, la misma ya no cuenta con la suscripción y ahora quiero desconectar mi dominio de mí página de adobe porfolio, pero ya no tengo acceso al mismo.Podría ayudarme con ese problema, por favor.http://ivanariel.me/

If I quit my Creative Cloud abonnement, which is a year-contract, I don't need to pay on monthly right? I'm confused becausd it's a year contract

Hello, had to post something on here as I can't find a solution anywhere else.I recently got an error message pop up while I was using Photoshop that stated the following:"CoreSync.exe - Application Error The exception Illegal Instruction. An attempt was made to execute an illegal instruction (0xc000001d) occurred in the application at location 0x000000007437F913.Click on OK to terminate the program.Click on CANCEL to debug the program."If I click on either OK or CANCEL, the error message pops up again in the centre of the screen.  I've tried to de-install Creative Cloud, but every time I open an Adobe-related product, the error message appears in the centre of the screen.  This is the same for the Adobe Creative Cloud Cleaner and any other setup programs.  I can't close the error window as it just re-appears again.  Running on Windows 10.  All my Adobe products are legitimate.How can I fix this issue?Thanks.

Hi all,I'm having trouble figuring out how to change existing assets in a CC Library and have these changes applied to all instances that make use of this asset.In this case, it specifically concerns colour swatches.In Photoshop, I picked a bunch of colours and added these to my library to use in other applications.Then, in Illustrator, I created a simple graphic, applied one single colour from the ones I saved in my library, and saved it as EPS.Note: I did actually apply the colour FROM my Library, I did not recreate the colour. I selected my graphic and then clicked on the desired colour from the Library.Now I added this graphic in InDesign in a document. In the same InDesign document, I also have some text that I want to be in the same colour as the graphic. Naturally I selected the text and applied the correct colour from my library.Here is the thing: I might have to tweak colours, according to the wishes of my client. I have created quite a lot of these graphics in Illustrator and

Bonjour,J'ai acquis une tour windows pour pouvoir jouer a des jeux et faire de la 3D récement, je fais des études de Motion Design donc j'ai besoin d'utiliser la suite adobe pour pouvoir travailler, cependant à chaque fois que j'essaie d'installer un logiciel de l'appli adobe dont le créative cloud cela me met le message d'erreur : 0xc000012f . J'ai regardé sur des forums et beaucoup de personnes disent que le problème vient de Microsoft Visual C ++ , j'ai essayé leurs solutions mais rien ne marche pour l'instant.  Merci pour vos réponses, en éspérant que vous puissiez m'aider.     

I've been using Dropbox (DB) for project storage for almost a decade. Everything is in DB - AI docs, PSDs, Excel docs (budgets, etc.), PowerPoints, source video footage and AE files. It's all neat & tidy inside a prebuilt file structure. I even store my Lightroom Classic catalog on DB. Using DB for everything means I never have to worry about backups or syncing - plus, sharing a file or a set of final elements with a client is super easy. Lastly, archiving is quick & painless because I just zip up the entire set of folders and move it to an Archive folder - also on DB so it's backed up. However, CC is growing up, and with integrations along the entire suite of Adobe apps, it's quickly becoming a better way to manage the creative process. I watching the MAX Keynote now and it looks really cool. The problem for me though is that CC leaves out all the other types of files that I mentioned above when working on a project. It also doesn't seem to have an easy way to archive fil

Hallöchen,gerade ist bei mir irgendwie der Wurm drinnen. Ich habe eine Coverdatei auf eine Ebene reduziert, um sie in einem anderen Farbraum abspeichern zu können. Die Speicherung habe ich lediglich als JPG auf meinem PC vorgenommen und sie anschließend mit Strg + Z rückgängig gemacht. Aber anstatt in der Cloud korrekt die Version (mit Ebenen) zu speichern (also die letzte von mir geöffnete), habe ich nun eine reduzierte und für mich vollkommen nutzlose Datei. Wie bekomme ich also eine ältere Version meiner Datei zurück? Dieses automatische speichern ist für mich einfach nur super ärgerlich.  Vielleicht kann mir jemand weiterhelfen. Ich hoffe es, ansonsten muss ich die gesamte Datei neu erstellen. Folgender Leitfaden funktioniert bei mir übrigens nicht, da das Icon nicht einmal vorhanden ist:https://helpx.adobe.com/de/creative-cloud/help/open-revert-cloud-document-version.html  Vielen Dank und viele Grüßeeine extrem verzweifelte Fenja