Questions

I've reached the maximum 100GB on the creative cloud so I transferred all of the files onto some hard drives and deleted everything in Creative Cloud (in both the website and the folder on my mac). However, the syncing has been stuck forever and nothing is happening. Any new files put into creative cloud will receive the red "!" because it thinks the drive is full when there's clearly nothing in it.Things I've already tried:- Deleted all files on CC- Logged out and in of CC app- Tried to delete files on the website Work Files but it won't allow me to- Clicked the Refresh/Pause button on the app

This has been happening to people across my company, and as of today on my personal laptop/personal account on a different connection. It first happened to me last week (March 3 is when I first reported it inside my company).  It's not regular timing and it's not always the same error message. Sometimes I get "something went wrong initializing creative cloud libraries." Other times I get "Creative Cloud services are blocked. Please check your firewall settings." This happens on multiple accounts, multiple machines, across my company (which is multiple locations in the US, Canada, Australia) and on my personal machine/network as well. So different machines, more than one network/firewall connection.  This has been reported to Adobe and their engineers are looking into it. But I was told it wasn't happening outside of our company. And now that I saw it happen on my personal machine and outside of our company network/firewall, I wanted to reach out and see if othe

I need to know how to delete synced files from my Mac driver and keep the cloud version of my files.

I download the app, but it rotates on the Home screen. He says log in, I click, but he starts spinning again. like this all the time. deleting the app didn't change anything. I need some help.

I know there have been multiple posts on this topic before but I wanted to try and get a straight answer from an adobe rep: why are we forced to run Adobe backround processes even when we are not using any adobe software. Where is the option in creative cloud to disable this?

This is driving me nuts! Can someone tell me how I can restore the default behavior of having the Creatice Cloud menu bar items only open when I click it with the mouse button? Right now, as soon as the pointer gets close to it, the window opens. It's very distracting, and none of the other menuu bar items behave like this. Thanks to anyone able to helo with this!Daniel 

Hi all, recently my home internet just got some IPv6 ip address from ISP. However Creative Cloud doesn't seem to play nice. The login page of CC never loads and as soon as I disable IPv6 in control panel it works again. With IPv6 enabled, I can see in my Resource Monitor that as soon as I hit retry login, Creative Cloud.exe opens a TCP connection to 64:ff9b::3696:639d. However this address does not respond to ping request. Perhaps the IPv6 service is not operational yet?

Hello,usually I install software from an administrator account. For everyday work I use a standard user account without administrative privileges. Now I had to setup my system from scratch and I installed CC as administrator. As soon as CC was installed a folder was created for the administrator account and synced. However, I also have the CC on my standard user account, so I now have everything twice on disk. The administrator does not need these files. So how can I remove the files in the administrator account from sync without deleting the files in the cloud and in the standard user account. Is it possible to change the path for the administrator CC folder to the same location on disk as my CC-folder for the standard account or will this mess up things? Hermann-Josef

Hello. Haven't been working for a while and I see Substance products under Adobe brand now. I have a subscription for Creative Cloud All Apps. Do I get to have Substance products with it somehow? I guess not but it doesn't hurt to ask. I have been using Substance in a couple of projects in the past and it was amazing, I will definantly use it again. Would be even better if I could get it under one sub. together with CC. 🙂   Cheers! Patryk Luka

Hallo liebe Kommunitie,wie weit ist Spark Page DSGVO-Konform? Werden Daten erhoben? Muss man einen Auftragsverarbeitungsvertrag bzw. Datenverarbeitungsvertrag mit Adobe schließen? Hello Community,is Spark Page GDPR Compliant? Are data collected? Do I have to conclude an order processing agreement or data processing agreement with Adobe?Thank you:) Jen 

Dear Adobe*Why are you auto-launching half a dozen  background processes that try and connect to the internet WHEN I AM NOT EVEN RUNNING YOUR PROGRAMS?   *who are world famous for abysmal security:https://www.theregister.com/2019/11/07/adobe_sdks_flawed/https://money.cnn.com/2013/10/08/technology/security/adobe-security/index.html 

It must be me because this doc makes them sound like they do the same thing: https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html What am I missing? I have two macs now and woukd like one version of  any particular file I work on available at both machines. Most of them will be InDesign files. For example I edit a brochure on my laptop and then open it ltater on from my desktop a nd it reflects those recent edits. Thanks for any help you can offer. 

Hi, I have/had commision owed from Adobe Business Catalyst and I replied to the email informing me of my commision -- however it seems the email fell on deaf ears and according to latest email from Adobe, "you've forfited your commision". How can that be when I in fact repliedwith my Paypal email and portal credentials to credit my account?  Thank you on for guidance. 

Some of the files in my cloud disappeared out of the blue. Specifically, all PPT saved there simply disapperead. They are not in the bin. Any helps? 

Adobe CC is (?) buggy, today.  Acted up right after after doing the update for InDesign to v 16.2.1  Now, the Creative Cloud desktop app takes several minutes to load.  The side-bar "Resources" only shows "Tutorials" - Stock, Behance, and Support Community tabs are now gone.  (Those have been disappearing off-and-on, recently.)  And the top bar only shows "Desktop" - Web and Mobile are gone, now.  Briefly, on one app, that I tried to "test" got a pop-up saying that I was off-line and could not use the app (?? LrC).   So I quit all apps, signed out of Adobe CC, went off-line, re-started the computer.  Tried again.  Nothing improved. Should I attempt to unistall and reinstall the CC desktop app, myself?  Am assuming that, if Creative Cloud is not working properly that I should not try to update any more Adobe applications. Or should I call Adobe for support? Adobe Creative Cloud V 5.4.4.550  Set to "auto upda

Bom dia! Gravei minha voz numa apresentação do Adobe Spark, mas ao reproduzir o som, ela fica cortando. Ao invés da minha voz sair limpa, ela só fica falhando.  Transcrição das falhas:"Maybebebebebebebebe"Maaaaaaaaaybeeeeeeee" At.te, José 

Hi all, there's an upcoming period of several months where I won't need my Adobe applications, but will be coming back to my projects at a later date. I figure there's no need to pay for a subscription while I'm not using it, but want to confirm that I won't lose my work when I reactivate my subscription in the future. Does anybody have experience with this? Thanks so much!

Bonjour,Mon disque dur sur lequel se trouvait mon dossier creative cloud files a rendu l'âme. Ce n'est pas bien grave il était vide à ce moment là, mais le problème c'est qu'au lancement du creative cloud j'ai toujours un message qui me dit que le dossier et introuvable et du coup je dois désactiver la synchronisation. Quand je vais sur creative cloud voici ce qui s'affiche :Ma question est simple : comment je fais pour modifier l'emplacement de synchronisation? J'ai beau explorer les options partout, impossible de trouver cette solution... Et l'aide en ligne ne m'a été d'aucune aide...

my Creative Cloud is trying to sync a file that no longer exists.It's really frustrating because I cannot delete the folder that is unable to sync, and I've erased that .proj (base 2021 T2) from my cloud and I don't know why it tries to keep syncing it.I've tried uninstalling premiere and re intalling it, but it won't work.Even with premiere uninstalled, this folder "Adobe Premiere Pro Captured Video" keeps appearing and trying to sync.  

Several times daily, Creative Cloud says it needs to be reinstalled due to an error it needs to fix. This happens when I have a few applications open. 

 I cannot click on anything from this dashboard from my top menu icon - it's frozen. I have repaired the Uninstall few times but still can't click on anything. Having font issues so trying to get in there though I can get into web browser no problem but should be able to click on this too... How to solve?

I accidentally deleted a number of images from two whole collections from my Adobe Portfolio site!  The option to Undo is greyed out, and I'm afraid I moved on from the collection screens after I had a chance to undo them. Is there any way to Restore these collections, or go back to a time in my portfolio pre-deletion?

Hello,I am not sure if this is the right forum to use as there is not one for Adobe Spark and I am struggling to get in touch with someone from Adobe support directly, but I am hoping that someone will pick this up here.As a small state maintained primary school in the UK, we have a free plan to Adobe Spark. I have started to play around with it (mainly Adobe Post) in order to use it with our children and created a number of little icon style files over the last few weeks for a future project. So far so good and very exciting.Something has happened very recently - I believe during the last week or two: I cannot access these files any more. I can see them in my library, but when I try to open/edit them, I am being asked to update my app. I can create new ones and open them though... therefore, I believe that the update request has to do with upgrading to a paid plan/subscription. Is that so? Or am I missing something?Although I can recreate these files, this is quite annoying because I

I cannot open CC. A message says 'The code execution cannot proceed because VCRUNTIME140 1.dll was not found. Reinstalling the program may solve this problem'. Do I have to uninstall  all CC programs and reinstall them even though it only may solve the problem?Will Adobe permit me to reinstal through my account? 

No more than a couple of days ago, Adobe creative cloud was purchased so I can have access to all apps. Everything has been running very smoothly while I have worked with Premeire Pro And after Effects... Except I have randomly had creative cloud app open and ask if I wanted to remove preferences form media encoder to uninstall. (See attatched file)But it will also show when I open and close a video file. It either instantly pops up, or in a matter of minutes. Either way, it's annoying to have this happen randomly for no reason, I can give more information if more details are needed.