Questions

Bonjour,Je vous contacte ici car j'ai un problème avec le règlement de ma formule creative cloud avec toutes les applications pour étudiants.  Je règle un montant d'environ 19€ tous les mois avec mon compte pay pal mais je ne peux plus utiliser les applications telles que Première Pro, Photoshop, etc., alors que le montant se débite chaque mois vers Adobe.  Ce mois-ci, je n'ai pas eu de reçu de paiement via ma boite mail. Que dois-je faire ?  Lorsque j'essaie d'obtenir de l'aide via mon compte, Adobe me dit que je dois contacter l'administrateur.

I am a student and I have subscribed the student adobe account. I have inserted my student e-mail (the institution e-mail), but I have forgot to put it right: instead of "...@my.ipleiria.pt", I have put "...@ipleiria.pt". I have tried to fix this but the website keeps telling me that "...@my.ipleiria.pt" has already been inserted. After this, I have had several issues, because I couldn't access my adobe account or change to another e-mail. After trying a lot, it was allowed to change my e-mail through Chrome, and this time I have changed it into a Gmail account. My problem is that I can't change it back to "...@my.ipleiria.pt", because it keeps telling me that that e-mail has already been inserted and now I am afraid of loosing my student discount because Gmail it is not an academic institution :). Can somebody help me with this? Thank you, in advance.

Buenas tardes, voy a migrar de un equipo PC con Windows a una Mac con MacOS, desearía saber cómo hago para poder utilizar los programas del paquete Fotografía de mi suscripción en el nuevo sistema?Cómo debo proceder?Gracias

Old files that I deleted months ago keep coming back mysteriously. I've deleted them at least five times now, and I can't figure out what keeps bringing them back. I am part of a team that uses Creative Cloud, and this phenomena has been affecting our entire team cloud.We all use one root folder that has been shared amongst the entire team so we all have access to the files we create.

Buenas, me gustaría saber cómo sincronizar el móvil con la tablet no encuentro la ruta. Gracias

Hi everyone,I have a problem with the library in all apps.The panel has no elements. If I go over it with the mouse it changes state, as if the elements were present but invisible. If I add an element in the library it's work (checked from the creative cloud app). I've already reinstalled everything several times. I reset with the cleaner tool. I've removed all files etc. etc.I contacted the customer care, explained everything, forwarded the system report and the result was that specialists contacted me and sent me the links to the usual reset guides that I've already followed several times. Here my report  Components: dvametadata 25.2.1.0 AdobeSFL 1.1.0.46684 79.275661 AdobeXMPScript 79.164570 79.164570 dvasystemcompatibilityreport 25.2.1.0 ICUUnicode dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe ICUConverter dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe AdobeCrashReporter 9.2.1 boost_system 25.2.1.0 AdobeACE 2.20.02.1 79.625377 dvanet 25.2.1.0 AdobeSplashKit 1.0 uxt

HiScreen Grab 1: Time I woke my Mac up (09:28:52)Screen Grab 2: Image of Sync still trying to run an hour and ten minutes after my computer woke up!When my MAC first wakes up, and CC tries to run, it slows the computer right down. Trying to launch anything is slow, but launching anything which connects to the internet (browser/email) gets badly effected!I checked my activity monitor...Screen Grab 3: Shows the CPU usage (as a %) when my computer first wakes up.Screen Grab 4: Shows the CPU usage after Firefox and Mail have finished launching and the core CPU usage is Adobe CC software.Screen Grab 5: Shows the energy usage by my computer, again CC is at the top.Screen Grab 6: Is of my settings. At 100% transfer speed I have no chance of connecting anything else to the internet on start up. At 75%-100% during the working day it slows my computer down if I'm trying to refresh the browser, whilst working on a website, and CC is trying to sync something. I have a 50MB connection.I've been tol

I have manafged to embed a spark page in portfolio, but not a spark post. I get the error message "this story hasn't been told yet...."I'm new to both portfolio and spark, both seem quite restrictive but spark posts offer more design flexibility which is why I want to embed a post rather than a page. Is it possible? ThanksAlex

Hello everybody. I would like to briefly so that you know who who .... questions questions. I'm Tom 42 years from Germany.To my question. I have felt myself for years with photos, videos and experience of all kinds of art. Now I've written myself to educate myself again and to subscribe to the Creative Cloud program and to learn how to use it. Unfortunately, I had to take care of the fact that I actually don't have a real plan and how to start learning. Can you possibly give me tips on programming with the program. I've always earned a lot of suggestions from YouTube. Which ones are there? I am really grateful to you for every tip. Thank you and STAY HEALTHY !!!Hallo Zusammen. Ich möchte mich kurz kurz damit ihr weis wer wer .... Fragen Fragen. Ich bin Tom 42 Jahre aus Deutschland.Zu meiner Frage. Ich fühleige mich nun schon seit Jahren mit Fotos, Videos und Erfahrung jeglicher Kunst. Nun hab ich mich geschrieben mich doch noch einmal einmal etwas zu bilden und mir das Programm der Cre

Just got back my Macbook Pro 16 today and reinstalled Adobe CC. It's still stuck at 100% on Core Sync. A little bit of backstory, this happened numerous times in the past, and I would pause syncing and let it run over night. Usually it would resolve itself. Last week while I was working with clients, Core Sync shot up on my Macbook Pro 16 and not long after my computer started getting hot. So hot to the point where the machine stopped charging and auto shutdown. After grabbing a coffee and coming back after it cooled down, I turned it on again and finished up my work within the next hour and put the machine into sleep mode. The following day, the machine would not turn on at all. Bring it into the Apple store, the Genius concluded that the logic board had short circuited and fried. I ended up sending it in for a logic board replacement which I just got back today. After firing up the install again, back at 100%. In a relevant thread, an Adobe staff replied that it was fi

Ho un problema. Mi hanno attivato un account universitario con il pacchetto adobe solo che non riesco a fare la configurazione.Una volta che clicco su Accedi, mi viene richiesto di inserire la mia email e poi che mi sarà inviato via email un codice di identitifcazione. Il codice arriva troppo tardi ed ogni volta non è più valido. Come posso risolvere?

This template from Adobe Spark is wrong and horrible. It is very offensive to lots of people from diverse countries who suffered from World War II. Please review the pictures and symbols before templates are confirmed and shared around the world since it is very basic and well-known mocking gesture toward the victims of the war. It really doesn't make sense that this stupid template is appearing as a premium template. According to CNN, "The Rising Sun flag is akin to a symbol of the devil to Asians and Koreans, just like how the swa***** is a symbol of Naz*** which reminds Europeans of invasion and horror."

Hi, I'm currently able to share CC Libraries, and I seem able to share individual Cloud Documents, but neither through the app nor through the web do I have the option to share a whole CC Document Folder, which is currently essential to my work.  I've tried a few things to get this right:  1. I've updated CC;2. I've paused syncing then restarted it (restarting CC between each one);3. I've checked my permissions and settings;4. I've restarted my computer;5. I've updated all CC apps as well as CC itself;6. I've also tried creating folders from within the CC app itself as well as from within Photoshop or XD when saving a document; None of the above have helped to give me the option to share a CC Document Folder. If anyone could help me resolve this, that would be greatly appreciated! Thanks in advance, Alain PS – Screenshot of options available when selection a folder include only Rename, Duplicate, Move, Delete, Add as Shortcut, Open on W

How frequently does the Adobe CC app (or your other apps that require a connection) 'listen' for an internet connection? I'm working on the UX for a similar app, and I think we need to have a 'listener' built in...but I don't know how frequently it should check for a connection, and our devs don't know either. Thanks!

Does anyone know if the Adobe Spark pages are accessible to a screen reader? If not, is there a way to place a setting so a screen reader can read the slides?  Thank you. 

Hello, is it possible to change the standard annual plan to a student one? It's about a student discount.

I have my photoshop set to save files every 10 minutes and when I switch to another file I always save, but when I opened my mac today everything from the last two months is gone. There is nothing in my temporyfiles or in my cloud.  It is a mystery, but not a good one! 

[Moderator moved from Using the Community (forums) to Creative Cloud Services.]   Im having the same problem and its making people not able to work if the designated email or text verification gets sent to someone who isnt available. Its really not helpfull

Has anyone received and feedback on what Adobe is doing with their API Secuirty alert notice?MS-ISAC CYBERSECURITY ADVISORY - Multiple Vulnerabilities in Adobe Products Could Allow for Arbitrary Code Execution - PATCH: NOW - TLP: WHITE

I was working on one station in Indesign saved in to Creative cloud. A little later my system crashed (due to other progamm). When I switched over to another station Creative Cloud came with a message that synchronisation failed as files in a folder are still open. So I went back to other station opened and closed InDesingn file. Back again the second station Creative Cloud still will not sync files. How to solve this issue? Regards, Marcel

I've tried pretty much everything to try and get creative cloud and premiere pro specifically to work on my laptop (Macbook Pro OS version 11.2.3) including deleting hidden files, updating, uninstalling & reinstalling... For a while whenever i tried to open either app they got stuck in a continual loop of asking me to sign in but now it refuses to work all together.

I wonder if anyone would be able to help me. I havew synced adobe draw and adobe sketch to my creative cloud. Still once I go into creative cloud I cannot find all my projects there. This is hoghly frustrating since i need to remove projects from my iPad because I have a problem woth storage. I am desperate for any insight regarding this please. 

Nothing I save on my macbook (M1) shows up in my cloud, but strangely enough, I have no errors. It says everything is synced, but I cannot see my other files on my main work computer, just on my macbook. I can see the files I save on my main computer on the macbook just fine. Is there a way I need to be saving my files to make them compatible with a PC?  Solutions I have tried: Pausing and resuming syncing on both computersSigning out and back in againLooking for any error messages

Bonjour, je n'arrive pas à changer le raccourci clavier "main", je voudrais mettre la touche espace ....je suis bien passer par edition racourcis clavier mais ça ne tien pas compte de mon choix???pouvez vous m'aider?merci beaucoup.K

cada que prendo mi mac no reconoce el Iclou de escritorio y lo tengo que volver a instalar me manda este error, esto es diario, me pueden ayudar?... gracias