Questions

Hello Please can someone help, I get the following message when I try to sync my CC libraries. I can't save images from adobe stock to my library and then use them in InDesign for example and they dont dowload properly and are only very small and fuzzy images. Would be glad of some help. Thnaks   

I have been working in the office for a week after the end of quarantine. and this whole week CC couldn't sync my home files.I can work with some projects without home files, but for many others I have to use other cloud services.how can I fix this or restart the sync process completely? (all files in the web view are in place, but downloading folders from there is sooo inconvenient) this picture has been hanging for a week.only the first number changes - now it is 9, then 11 or 10 ... and again 9

It's very tedious having to click every folder one by one to empty my deleted folder. Is there an easier way I am missing?

Hi all, I finally got a new PC and can't install my old CS4 design premium because there's no DVD drive. I could get an external DVD drive but could have issues installing it on Windows 10 anyway so I may as well go with cloud subscription. I've had a look and can't see a bundle which includes illustrator, photoshop and acrobat - do I need to pay for each of those 3 apps individually or am I missing something?

Hi, I've been using CC for many years now, and I'm not sure what it is, but it just seems like it is completely broken for me and does not improve with updates at all? My problems are: I constantly have updates available, no matter how many times I update my apps.Programs like to crash, causing the 'CC needs to repair or uninstall to work' error message.Fonts do not sync. Apps uninstall themselves. I have tried everything I've found on the internet to fix the above errors, short of completely wiping my Mac. (I do not want to do this as it means we will have to call in the IT Engineer to connect us all back up to the servers, £££). I pay £50 a month for this service. Please just make it work!

Hi ! I have a very big sync problem with Creative Cloud. Many files are in a folder named breadcrumbs that doesn't appear in my computeur CC Files. How can I synchronize these archives ? I can't move, copy or delete them. I can only download one by one. And I have hundreds. Here is in which file a good part of my documents are put. Someone from Adobe can help me recover these files directly ?

I get this error when trying to visit my website: Error 503 No healthy IP available for the backendNo healthy IP available for the backendGuru Mediation:Details: cache-yyz4528-YYZ 1598796576 3448470629Varnish cache server Also, I cannot edit my portfolio website. It doesn't even show up. I really hope I have not lost everything because it took me so many hours to do my website!!

Hello, I'm having difficulty sharing cloud documents. Is there an easy way to do this?

Please no! Why have you changed all the App icon colours into the similar shades!?Did you not do any research into the use of colour coding and the importance of visual colour recognition?For years we had got used to the colours of each Adobe app and now you make them almost identical? Have you ever stopped to think that some people keep their icons small to save space on their screen, let alone those with any kind of visual impairment? Yes I know that they have letters on, but these are not clear enough. Your new icons also look terrible on a Windows 10 taskbar when set to small. Please take another look at this again in the next update. #basicfail

Hi. I assume the answer is no, but I am using the creative suite and built a portfolio website, if I cancel, is there anyway I can keep it? Or export it to something different?Thanks

Hi Adobe community,  I'm new in here and nice to meet you all. I have a Behance account named "Truung." . Actually, this is my new Behance name that I changed from "Trung Nguyen" to "Truung." recently. Because I want to have a nickname that is more recognizable than my real name (which is too common in my country).  My Behance page is here.https://www.behance.net/truung However, today I find that my Behance account is nowhere to be found on Google search results. I'm not saying that the page isn't on top search but it totally disappears regardless of how many pages I try to look it up on Google. This is weird because my Behance page still showed up when I changed its name days (or weeks) ago. I don't know what actually causes the problem. I just want my page link comes back on Google search and eventually I'll rebuild it again so it can be on top search. Thank you very much for reading my post! 

Hi All, I'm doing some cleaning up of my files and so temporarily I've removed all files from my Creative Cloud folder on my PC to do some sorting out, and will then re-sync everything when I'm done. As expected, once I moved all the files and folders out of the sync folder, they disappeared from the 'Files' tab on the web, and went into deleted items. I went into deleted items and cleared everything out of there. So, Files (Synced/Cloud/Mobile Creations) are all empty, as is Published and Deleted. However, the website and Creative Cloud app are still showing I'm using 8.2GB of my storage, but I have no idea what that might be. I do have a couple of small files in my 'Libraries' but certainly nothing that would account for this. I don't have anything in Lightroom Online or Document Cloud, and I only have a couple of small projects in Spark. Is there any way I can get a full breakdown of everything that is stored in my cloud storage? Thanks,Matt

Photograpy and Graphics Hello Does anyone know what Rubel inks graphics and photography is? I keep getting charged from my bank but I cannot find it on the net. I was wondering if it had anything to do with creative cloud or photshop etc. can someone help me please? Regards Sandra

Is it possible to buy a template for Adobe portfolio? I am not liking the ones that are on the site

My arrow keys, enter and backspace keys are not working. What do you suggest?

Adobe has set me up with a new Behance account after paying for the full licence version but I already have a Behance account only it's under a different email address. Anyone know how I can link the old Behance account with the new Adobe account? ThanksLuke

All my saved presets are disappereared

Files will not save to the cloud currently. I have done 15-20 files in the past. Tried logging out of abobe cloud and signed back in. Any thoughts or help would be great! I should point out even smaller files of 1-2 mb will not save to adobe cloud. thanks, Mark Shra

i was said that my computer can't be connected with adobe server and check my computer's time setting...How can i solve this problem? I need your help... there is no time to wait! 

The past few days when I try and share a link to a file in my Creative Cloud Files folder it doesn't work. It opens up a browser window and I can see the name of the file in the greyed out background but instead of loading the link I just have a white box in the middle of the screen with the spinning blue wheel. I am using a Mac Mini running the latest version of OS Catalina and all my software is up to date. Can anyone suggest a fix or is this an Adobe problem and if so can someone from Adobe address it please.

A teacher shared an adobe spark presentation with me but I am not able to see it. It has a blank screen with "the connection was reset." How can I fix this?  

I'm sorry to repost this, but I'm mad and the fact that I can't find my other post at all just makes me madder (I don't know why it doesn't have a "Welcome back, hey did you know that you have responses to your post?!?!" thing when I log in here...) Here's what's happening:  I get an error message saying "Something is wrong with your Creative Cloud App, you have to repair it" So I hit repair and it goes through the reload process and then about two hours later I get the same error message.  ANY Adobe apps I am using are then immediately shut down (It does kindly ask if I want to save my work... that's nice).  If I restart the app, it asks me for my email and password before I can use the app (Which then works for about an hour and then shuts down and demands my email and password AGAIN). This happens once an hour or about two hours.  Generally, this is only seriously disruptive to my workflow, however, I've now had Photoshop die in the middle of a broadcas

Hi Adobe Community, I am building a portfolio to showcase my graphic design skills, and I would like to know how font and image licensing applies. My portfolio will consist of both real and imaginary projects, and I expect to use either the whole thing or parts thereof:- In an online setting, eg. on social media, a personal website or freelancing platforms; or- In print or PDF format, eg. to share with prospective clients and employers. Is a portfolio of this kind considered a personal or commercial project, and how do font and image licensing laws apply? Thank you 🙂

I have two user accounts set up on my Macbook. Let's call them 'A' and 'B'. 'A' uses Adobe software via Creative Cloud (CC).'B' does not use (or need) any Adobe software. CC installed by 'A' (administrator) and relevant software downloaded and installed (Photoshop, Lightroom, Bridge, Camera Raw). All is well with user 'A'. User 'B' logs in and the CC application starts (albeit greyed out in the menu bar). Click the menu item and CC is asking user 'B' to log in. But 'B' can't log in because he doesn't have an Adobe account. 'B' doesn't want to log in. 'B' doesn't want CC intruding on his session. Startup of CC appears to be set globally - i.e. it starts for all/any users. Note that there's no reference to CC in any of the users' login items list (System Preferences -> Users). I could 'hack' the relevant plist files but that spells danger if I mess it up. What is Adobe's definitive mechansim for managing this situation?  

Alguie me puede orientar porque en mi SP ADOBE no me pemite descargar una imagen de un proyecto? Gracias.