Questions

Please no! Why have you changed all the App icon colours into the similar shades!?Did you not do any research into the use of colour coding and the importance of visual colour recognition?For years we had got used to the colours of each Adobe app and now you make them almost identical? Have you ever stopped to think that some people keep their icons small to save space on their screen, let alone those with any kind of visual impairment? Yes I know that they have letters on, but these are not clear enough. Your new icons also look terrible on a Windows 10 taskbar when set to small. Please take another look at this again in the next update. #basicfail

Hi. I assume the answer is no, but I am using the creative suite and built a portfolio website, if I cancel, is there anyway I can keep it? Or export it to something different?Thanks

Hi Adobe community,  I'm new in here and nice to meet you all. I have a Behance account named "Truung." . Actually, this is my new Behance name that I changed from "Trung Nguyen" to "Truung." recently. Because I want to have a nickname that is more recognizable than my real name (which is too common in my country).  My Behance page is here.https://www.behance.net/truung However, today I find that my Behance account is nowhere to be found on Google search results. I'm not saying that the page isn't on top search but it totally disappears regardless of how many pages I try to look it up on Google. This is weird because my Behance page still showed up when I changed its name days (or weeks) ago. I don't know what actually causes the problem. I just want my page link comes back on Google search and eventually I'll rebuild it again so it can be on top search. Thank you very much for reading my post! 

Hi All, I'm doing some cleaning up of my files and so temporarily I've removed all files from my Creative Cloud folder on my PC to do some sorting out, and will then re-sync everything when I'm done. As expected, once I moved all the files and folders out of the sync folder, they disappeared from the 'Files' tab on the web, and went into deleted items. I went into deleted items and cleared everything out of there. So, Files (Synced/Cloud/Mobile Creations) are all empty, as is Published and Deleted. However, the website and Creative Cloud app are still showing I'm using 8.2GB of my storage, but I have no idea what that might be. I do have a couple of small files in my 'Libraries' but certainly nothing that would account for this. I don't have anything in Lightroom Online or Document Cloud, and I only have a couple of small projects in Spark. Is there any way I can get a full breakdown of everything that is stored in my cloud storage? Thanks,Matt

Photograpy and Graphics Hello Does anyone know what Rubel inks graphics and photography is? I keep getting charged from my bank but I cannot find it on the net. I was wondering if it had anything to do with creative cloud or photshop etc. can someone help me please? Regards Sandra

Is it possible to buy a template for Adobe portfolio? I am not liking the ones that are on the site

My arrow keys, enter and backspace keys are not working. What do you suggest?

Adobe has set me up with a new Behance account after paying for the full licence version but I already have a Behance account only it's under a different email address. Anyone know how I can link the old Behance account with the new Adobe account? ThanksLuke

All my saved presets are disappereared

Files will not save to the cloud currently. I have done 15-20 files in the past. Tried logging out of abobe cloud and signed back in. Any thoughts or help would be great! I should point out even smaller files of 1-2 mb will not save to adobe cloud. thanks, Mark Shra

i was said that my computer can't be connected with adobe server and check my computer's time setting...How can i solve this problem? I need your help... there is no time to wait! 

The past few days when I try and share a link to a file in my Creative Cloud Files folder it doesn't work. It opens up a browser window and I can see the name of the file in the greyed out background but instead of loading the link I just have a white box in the middle of the screen with the spinning blue wheel. I am using a Mac Mini running the latest version of OS Catalina and all my software is up to date. Can anyone suggest a fix or is this an Adobe problem and if so can someone from Adobe address it please.

A teacher shared an adobe spark presentation with me but I am not able to see it. It has a blank screen with "the connection was reset." How can I fix this?  

I'm sorry to repost this, but I'm mad and the fact that I can't find my other post at all just makes me madder (I don't know why it doesn't have a "Welcome back, hey did you know that you have responses to your post?!?!" thing when I log in here...) Here's what's happening:  I get an error message saying "Something is wrong with your Creative Cloud App, you have to repair it" So I hit repair and it goes through the reload process and then about two hours later I get the same error message.  ANY Adobe apps I am using are then immediately shut down (It does kindly ask if I want to save my work... that's nice).  If I restart the app, it asks me for my email and password before I can use the app (Which then works for about an hour and then shuts down and demands my email and password AGAIN). This happens once an hour or about two hours.  Generally, this is only seriously disruptive to my workflow, however, I've now had Photoshop die in the middle of a broadcas

Hi Adobe Community, I am building a portfolio to showcase my graphic design skills, and I would like to know how font and image licensing applies. My portfolio will consist of both real and imaginary projects, and I expect to use either the whole thing or parts thereof:- In an online setting, eg. on social media, a personal website or freelancing platforms; or- In print or PDF format, eg. to share with prospective clients and employers. Is a portfolio of this kind considered a personal or commercial project, and how do font and image licensing laws apply? Thank you 🙂

I have two user accounts set up on my Macbook. Let's call them 'A' and 'B'. 'A' uses Adobe software via Creative Cloud (CC).'B' does not use (or need) any Adobe software. CC installed by 'A' (administrator) and relevant software downloaded and installed (Photoshop, Lightroom, Bridge, Camera Raw). All is well with user 'A'. User 'B' logs in and the CC application starts (albeit greyed out in the menu bar). Click the menu item and CC is asking user 'B' to log in. But 'B' can't log in because he doesn't have an Adobe account. 'B' doesn't want to log in. 'B' doesn't want CC intruding on his session. Startup of CC appears to be set globally - i.e. it starts for all/any users. Note that there's no reference to CC in any of the users' login items list (System Preferences -> Users). I could 'hack' the relevant plist files but that spells danger if I mess it up. What is Adobe's definitive mechansim for managing this situation?  

Alguie me puede orientar porque en mi SP ADOBE no me pemite descargar una imagen de un proyecto? Gracias.

Is there a better way to get in touch with someone at Adobe? I attempted to resolve my issue via chat, but the CSR could not or would not address my questions. I would classify the communication barrier as severe. The CSR was not forming coherent sentences and ultimately told me to just resolve my billing issue by disputing the charges with my bank. What, seriously? I then tried to call in to speak with a CSR, but again there was another severe language barrier. I attempted to explain my situation, but I was unable to understand the CSR's response. In my line of work I regularly and successfully communicate with people from different countries where English was not their first language. I make a point to listen closely and be patient because I know this person is speaking better English than I can speak their native language. Still I was unable to understand the CSR and kindly asked to be escalated. I was put on hold (or mute maybe? there was no hold music...) for around 30 minute

So I have conducted really everything the community and support have suggested, the cleanup tool that seems to be the answer to everything. Removed all old apps. I can't connect to Creative Cloud and can't access Photoshop CS6 anymore (I understand that it won't work on Catalina) but I can't download the Cloud Photoshop because I can't connect to the Creative cloud. I get the spinning loading wheel. Any help would be greatly appreciated. Here is what I have done: 1. Unistalled my antivirus software (because I thought that may be the issue)2. Ran the cleanup tool to remove all of the old apps3. Cleaned the OBE file4. Removed and re-installed the Creative Cloud app to get the latest version.  Not sure what else to do, do I have to downgrade os?

We had a CC backup folder with 350gb+ files. We moved this folder elsewhere to completely delete it freeing up disk space. That backup was essentially the same folder, saved inside itself 400-500 times. This whole process was done 2 other previous times in the past 4 months but this folder scheme keeps returning with it’s +350gb contents.Currently, after this latest delete, in "C:\Users\thisuser\Creative Cloud Files", we have the same folder structure nested inside each other (total 2400+), with no files (deleted). The CC default backup folder has been designated elsewhere, on my desktop.It's content is NULL, CC synch turned off on my Cloud I have a folder, carrying the same name in "assets.adobe.com/deleted" section and I cannot delete it permanentlyNo other active files / folders on my CC cloud area. My Windows 10 indexer and search processes kept using +20% CPU and were turned off.cmd line delete not working, i have rights to the main folderlast night another recursiv

Hi, I am attempting to save a file so that it can be sent to other users but whenever I go to save it there is a file error. I have trying turning off the save online storage when saving files but I still cannot save it. I have the older version of the file but all of my work is on the new one. I was wondering if anyone can help. Thanks.

Hi all! Can anyone help with a link to access past adobe live videos? I was trying to search the live stream on Floral portrait by Paul Trani? 

Hi,   I often embed graphics from creative cloud libraries when sending files to print. When i embed these graphics, affects like drop shadows turn into embedded images from creative cloud libraries.   Is there a way tro prevent this?

Hi, hope someone can help guide me with this? When Covid hit I had to give up my PS subscription when it came to renewal but luckily, being a part time studio photography lecturer, when the school went online they gave all teachers access to the suite. Great. One less expense with the salary cut... Except that it meant using my work email to login and now I can't access my old Behance portfolio, it'll only let me create a new one but I have messages and connections on the other I need to access. Anyone know if it's possible to link it, and how, or do I need to wait until I can afford it again to get my old Adobe ID back for login? Many thanks!

Hi All,  I am having an issue with Creative cloud Desktop app where it keep opening, If I exit it it reopens on my screen a few mins later, tried ending all adobe tasks on task manger, and it still reopens. Every time i exit full screen if watching a video for example, CC desktop app opens on my screen, It will not go away!  To Clarify this is not a startup issue, this issue occurs when pc is running. please see replys for further clarification.Any help with this would be great. thanks