Questions

For more than a week  now, my CC files are not syncing. In fact, I'm told to turn file sync on, but it IS and HAS BEEN on as shown in the second image below, but I still get errors. Then, when I click to view on web, I get another error. It's an endless circle of nonsense. I called the help desk several days ago and still no resolution.  Please help!

I conduct business for two separate companies under two separate email addresses (bob@A1A-company & bob@B2B-company).  I'd like to know if I can set up a second profile (without needing to purchase a second license) under one cloud account, or do I need to purchase a second license and log in under each to access the documents I need to view and sign with the correct profile for each?

I get a spinning wheel when in creative cloud > assets > files  and also creative cloud > assets > fontsThis started when I upgraded to 2015. I tried,  quit creative, delete OOBE file restart Mac and re-open Creative cloud and sign in. Still the same issue.

I am missing many files after spending all day doing what looked like syncing. But after using nearly all the storage space - I have many missing files. Random files - not all one type. Full folders are missing. When I "view on the web" it is empty - only one jpeg from 2 years ago is there.Where are my files? They are not showing on the web at all and the folder files are missing.

Hi everyone,I originally had Creative Cloud file syncing working. I changed the syncing location and have had trouble since. I get the following;I went to this thread https://forums.adobe.com/thread/1868200 and did the uninstall of Creative Cloud and then the reinstall. However, this did not fix the problem.I then tried deleting the options.tix file as per this instruction https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.htmlBoth these methods did not solve the problem. Can anyone help me please?I also cannot see my CC files from within the applications, for example;

I get the following error (frequently and intermittently over the past few days) yet the support status page says its fine. There's also no chat-based help available and the only contact number is in the USA (we are Australian based). For a premium service (we pay for teams and education subscriptions) it's a little sub-par. Also, the status page takes you to a deactivated page - I mean that's so basic!!!I've checked it on three different computers and four different browsers (all latest patches). Our business has come to a halt as a result.I am guessing the fix for this is wait and don't complain

I need to share my photos to individuals who are not on the Adobe platform (PC users).  In the past I shared the folder that contains my photo files and marked it as view only and not able to download.  I have used a naming convention so the person looking for photos can use the search function and find available photos ie. family.  However this search function is no longer showing up?  Is there something that has changed or is there a better system I should be using to share photo selection without the ability for the user to download the image?

yesterday i moved some files from my desktop to the creative cloud. but the folders are empty! there are even not in the archive.what can i do to get them?where are they?

Hi there, I've just developed an issue with creative cloud and perhaps there is an underlying issue as well which is resolved earlier.Basically, typekit fonts and files aren't syncing at all. The blue wheel just spins.Strangely the option to turn off syncing is greyed out in the preferences menu as well....strange!I've rebooted, uninstalled and reinstalled, tried to locate the relevant plist file but couldnt.Creative Cloud Files & Fonts won't load - always has spinning loader Any clues??Earlier today when trying to open any CC app I received an error (couldn't find a .dll file) and I had to uninstall and reinstall my apps.Not sure if this is related.Windows 10 laptop btw.Thanks in advance

Hey,I have an problem with my Cloud (libraries). My files of my Cloud were deleted. The files were very important but they were just deleted by the system.Here it says some of the space of the cloud is used:But there are no files:The "deleted" section:I've no idea why the files were deleted. I'm a little disapointed because the files were very important.I hope someone can help me. if you have questions, please tell me. (I've subscribed to the photo subscription and I can use all the programms)thank you in advance!

What happens to a CC Library, which has been shared, if the owner of that library is removed from the Creative Cloud team or deletes their account?Any help appreciated.

Hey Everyone!In the Cloud-App Adobe says I'm using 61 GB of my space. If I check my synced Folder on my Mac I only have 49GB synced, so i guess I'm using 49GB.Where is the difference? Where are the missing 12GB?I'm using the Library quite much, but only for colors, Vector-Graphics etc… nothing that would need 12Gigs?Where do I left them? Any hints?Cheers, Michael

i can't find any information about this sync error. i need help troubleshooting.

Hola, muy buenas, estoy tratando de recuperar la versión anterior de un .psd archivado en CreativeCloud.He seguido las indicaciones de "Preguntas frecuentes > ¿Cómo puedo ver la versiones anteriores de un archivo?" pero cuando entro en Assets y localizo el archivo, no encuentro el panel de Actividad que sugiere la guia del usuario y por tanto no puedo recuperar ni restaurar ninguna versión anterior...¿Alguien sabe cómo puedo hacerlo, por favor? Mucha gracias de antemano.

Is there a way to stop CC apps creating and writing to folders in my Documents folders on a Mac? (No - I don't want to get a Windows PC, before that nonsense starts)This folder is automatically sync'd to my iCloud account and wasting space.The preferences in the Adobe CC app allow me to choose the locations for the Apps and also for the Creative Cloud Sync files.But no preferences for these annoying folders - how do I stop Adobe from filling my Documents with rubbish?Thanks in advance

I like the idea to shoot pictures with the phone and then use the cloud to sync them with the main pc at home. The smallest package for 12€ provides 20 GB of storage, plenty of space for walking around until I reach the next WIFI spot to sync the pictures with home.Now I stumbled upon an FAQ entry that states that "once the 20 GB are reached, the sync feature will stop working".Before I have to spend double the money to upgrade to 1 TB, I am sure there must be a way to flush the cloud after syncing with the desktop pc? I don't intend to use the cloud as a backup for all my photos. That's what the PC and the home NAS is for.So, in other words, what kind of control does one have over the cloud storage, the sync feature, any kind of purging etc.Has anybody any expierence witht that?Thanks.

I'm using two machines, a work desktop and a home laptop. I only need to access to select folders when at home, I haven't the hard drive space to sync them al - which it's currently doing.  To clarify, I'm signed in to both machines with the same account. How can I select which sync locally at home. Cheers, Ian

The Wifi is good, signed in to adobe account and fonts on typekit are 'synced'. But don't seem to be syncing onto indesign.

I've got this error (Russian lang):Имя сбойного приложения: Coresync.exe, версия: 2.4.6.82, отметка времени: 0x5a956557 Имя сбойного модуля: gude.dll, версия: 1.3.0.0, отметка времени 0x5a95648d Код исключения: 0xc0000005 Смещение ошибки: 0x000aa628 Идентификатор сбойного процесса: 0x1208 Время запуска сбойного приложения: 0x01d3baf6b82371a2 Путь сбойного приложения: C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe Путь сбойного модуля: C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\gude.dll Код отчета: 5e35d524-26ec-11e8-88b5-00ac5900125aIn AppData\Adobe\CoreSync\Gude i"ve found this log file:23:38:15:909 [WARN]    SqliteResumeCache::SqliteResumeCache sqliteResumeTransfer.db successfully opened23:38:15:910 [ERROR]    SqliteResumeCache::createTables downloadChunkStatus table not created: createresult : 2123:38:15:910 [ERROR]    SqliteResumeCache::SqliteResumeCache sqliteResumeTransfer.db tables could not be created23:38:15:910

I got an email saying I can get started with the file and font syncing but it was sent to my personal email rather than my work email where i actually have registered products and need the creative cloud. When I log into creative cloud with my personal font syncing shows up but on my work email it still shows "coming soon", is there any way I can get this switched?

Hello! I've got error in Creative Cloud that says "Some files can't be synchrinized".In my CC folder i've got some weird files:Which cause this message. I can delete them when CC is not working, but they appear once app is running again.Also there is a bunch of .xd files in my CC trash bin which also can't be deleted

I brought a new laptop along with Adobe cloud a month ago and am having huge problems getting started, Lightroom CC shows my cloud storage is full which cant be right, I live in Lincolnshire UK, any help or advice would be very helpful, please keep it at a basic level.

Hey guys I have 1TB Creative Cloud storage but I wonderWhen I upload some files on my Creative Cloud then not only cloud storage but also my actual SSD storage is used by Creative Cloudis it normal?I just know Creative Cloud give to me 1TB  online storage and I use that storage instead of my actual storage. Am I wrong?

Firstly, Adobe's chat support is terrible. I've been transferred to a dedicated team during a chat session quite a number of times. All of them have Indian names and none of them are capable to answer my question and not talking about resolving an issue.So maybe community crowd could help me or at least tell if it's possible at all to do what I want. And it's pretty simple.When I share a file, I get a link and on the page in the top left I can see my Account Holder name. Is there any way I can make my Profile name to be shown there instead of Account Holder name? If it is, how can I change that?ThanksP. S. It seems support chats with multiple clients at once, because one somehow managed to understand, that I need to get my my address on the invoice correct... I believe (s)he mixed up chat windows

Hello,I would like to inquire if my license will changed (I'll get from another company), but if I'll use the new license with the old Adobe ID, can I have access to the old content of my files (Librarys, Assets, Presets etc.) in the Cloud? Or what will be with my old contents in the cloud?Thank you for your answer.Feri