Questions

Hey! I'm trying to download Premiere Pro and CC on my computer but every time my CC finishes downloading my premiere pro it always crashes and gives me an error message. So I send report and it tells me that my Premiere Pro isn't updated despite it being Up To Date. So I decided to use the Creative Cloud Cleaner Tool. I made sure to back up some files and log it before completely cleaning it entirely. Unfortunately, this solution has failed me many times since I kept trying to use the CC Cleaner tool and the error still pops up. So I'm trying to figure out what the issue here is.

The first screen shot is what I see on page Adobe AccountHowever when I click Access your apps and services whole page looks like the following. That I have expired subscriptions etc.I also can't access my apps on desktop and Creative Cloud desktop app doesn't recognize my subscription. 

Hola! tengo instalada la aplicacion para escritorio de creative cloud, pero hace un par de dias me dejo de funcionar, no me abre la pagina y no se como solucionarlo ya que tampoco me deja desinstalarla. las aplicaciones me andan bien y todavia me sigue apareciendo en la barra de tareas de macbook pero no me abre para poder instalar una app. si me podrian ayudar seria genial! muchas gracias!

“We have created and developed with advanced scripting calculations Electronic Fillable Forms using Adobe Live Cycle in the Adobe Professional Version. Can I Sell/Licenses the created forms that were developed in Adobe Live Cycle (Adobe Professional Version) to other tax practitioners and individuals without a problem with the Adobe Terms of Service Agreement? Are there any known restrictions in doing this and/or on the numbers of forms sold and/or Licensed to end users (Buyers)? The Electronic Fillable forms are initially created/developed to require the end user to  “rights enable” the forms before you can use them. Can I send the forms to the end users “already rights enabled” and not have an issue or restrictions with Adobe? If you can send “pre-rights enabled forms”, the end user(s) (Purchasers/Licensees of the forms.) could use Adobe Reader and not have to rights enable the forms before they could use them. Or, would I b

Hi, Over the years, I've accumulated two accounts, both accounts have an annual plan.Is there a way to chage both plans to one account so I can delete the other account. Thank you in advance for your help. 

In the navigation panel, the home page is referred to as WORK.  I want it to say HOME.  How can I edit that?  Thanks!

Why is this "Creative Cloud Files Personal Account" folder showing up on the windows explorer and how do I remove it? It just appeared on its own. I don't use the creative cloud stuff. 

Hello all,I am getting the following error (see screenshot) that my firewall settings are blocking Creative Cloud services.The IT specialist at the company has checked everything. Port 80 / Port 443 are enabled and the firewall is not blocking anything.A new installation of Creative Cloud and Adobe XD did not work.Switching off the firewall did not help either.Has anyone had the same problem and a solution?

Hi Adobe Community, I wondered if you could kindly assist with a question?For those users at our company with Creative Cloud installed, they've been receiving a prompt from our security tool that it blocked CCXProcess.exe from creating a scheduled task in Windows Task Scheduler. Reading up on CCXProcess.exe online, it appears this process is used to update tutorials, templates etc. Is that correct? Even if you disable CCXProcess.exe from Startup (MSCONFIG), launching Creative Cloud will also start CCXProcess.exe. Can CCXProcess.exe be completely disabled? Or is it needed? Also, does anyone know what this scheduled task does (that's it's trying to create)? Many Thanks, PMII.

Hi, I recently tried to open Lightroom and then Photoshop on my Creative Cloud apps to be told the operating system I'm on no longer supports them?  I'm paying nearly £10 a month for this facility, and was using until recently.  Can anyone offer any advice.  I've uninstalled and installed now a couple of times.  It seems weird they've just stopped working.  I'm using macOS Catalina 10.15.7. Thank you 

I have been trying to reach my portfolio without success. And when I go to my published portfolio all the layout is messed up. This message I get when I try to enter the editor version:Error 503 Resource temporarily unavailableResource temporarily unavailableError 54113------------------------

I want to add a countdown timer to my Adobe Portfolio website. Can anyone offer some help please? Thanks Martin

Bonjour,  Je suis à la recherche d'une solution concernant plusieurs problèmes quotidiens qui durent déjà depuis un moment. IMPOSSIBLE D'OUVRIR LE DOCUMENT (cf PJ "Screen")Dès que j'essaye d'ouvrir un document (Photoshop, Indesign, Illustrator), le message suivant s'affiche (voir pièce jointe) : "Impossible d'ouvrir le document "Nom du document". Vous ne disposez peut-être pas des droits d'accès nécessaire ou le document est déjà ouvert.   > Je suis donc bloqué sur le moment. Parfois je peux ouvrir ce même document 4 heures + tard ou des jours + tard.. IMPOSSIBLE D'ENREGISTRER LE DOCUMENT (cf PJ "Screen 2")J'ai également le souci que certains documents doivent obligatoire être ouverts en lecture seule car il semblerait que quelqu'un soit déjà sur le fichier (alors que ce n'est pas le cas). > Je suis donc obligée d'ouvrir le document en lecture seule et de l'enregistrer sous un autre nom.  Cela n'arrive pas à l'ouverture de ch

"We can't load this content, try again later."Both Desktop app and the web page don't show the page with the apps and updates.The problem seems to be in the desktop, since I have disconected the device via (activated-devices) and the web page shows normaly.But I could't fix it.

I accidentally signed in as a personal account, not a business account - this is now automatically selected. There is no "select your profile" on/of option at Account and security. What now? I have tried deleting my account, but now, when I try to create a new account, it asks me if I want to retreive my old account.

Photoshop won't let me use its beta version because it says "I'm underage", which I'm not. Does anyone know how I update my date of birth? I was unable to find that information in my account. thank you so much 

 순간적으로 알림창이 떴는데 허용이 아니라 거부를 눌렀더니 그 뒤부터 계속 앱 카테고리에서는 페이지를 사용할 수 없다고 떠요. 재설치도 해봤는데 같은 상황입니다. 해결방법 좀 알려주세요. 너무 골치아프고 스트레스네요.

앱 창 들어가면 자꾸 이거 뜨는데 어떻게해요.. 1시간동안 붙잡고 있어요  

One month ago I connected the customer service of Adobe because my whole creative cloud went missing. Adobe just blamed me for deleting my own files and have now 1000 illustrator files missing links. The cloud system of adobe is unsafe and is definitely NOT the place you want to store your documents! I mentioned there should be a backup of the cloud system and they can just restore my backup so I have all my documents back (THAT JUST DISAPPEARED BECAUSE THE UNSAFE CLOUD). Adobe just doesn't want to ADMIT it is THEIR fault and that the cloud they provide is an UNSAFE environment. Adobe "promised" to solve my issues and they are not doing anything. 1 month in this issues I have to manually relink all my files that are missing. 1000+ files.. and adobe refuses to help. I had 5 chat sessions from 1+ hour, screen session, multiple emails and they are not doing anything but repeating. Let me help you, we are sorry, let me check the issue, what is your issue.let me transfer you to my colleague

Hi! I have a custom Namecheap Domain which I linked with my adobe Portfolio site. For some reason, when using that Link, Adobe reports it as missing... I contacted Namecheaps support because I expected that I must have misconfigured something but after taking a look at my setup, they confirmed that everything was in order and the problem can not be on Namecheaps end. They advised me to contact Adobe. Now I wanted to contact Adobes support but they do not offer that for "free" software... Any idea what the solution might be? What can I do, I am quite out of options here and really need this to be working. If you need more info, please let me know! I thank you in advance for any input! Have a nice day!

I had a portfolio/website at an adobe account that is now closed and my website is still up. I started my own new account. Is there a way to connect to the old portfolio? 

Hi - I think it may have been 2020 when there was an effects dropdown that said studio echo, a very simplistic effect which used numbering for more echo. It hasn't been around for a while and the echo sound effect is a bit odd for me and more club DJ type echo and sound effect. All i wanted was a slight echo to give a different sound to my voice. Is that dropdown still avaliable?

I have a number of files in my Creative Cloud online storage. However, on my Mac (Big Sur 11.7.7), the Creative Cloud Files folder in my user directory is empty (apart from a hidden "Icon?" file). File syncing in my Creative Cloud App is showing "Up to date".  I have already paused and resumend syncing, deactivated and reactivated Core Sync finder extensions, renamed the old Creative Cloud folder and created a new one by changing the folder location setting in the CC syncing settings, quit my CC desktop app and restarted my Mac – to no avail. What else can I do?

So I've been trying to answer phone calls from Adobe, however they go straight to voicemail EVERY time! AT&T has flagged the phone numbers 214-295-1172 and 401-600-3205 as fraud. So there's no way to receive phone calls from Adobe if your a AT&T subscriber. 

I need some help with permanent deletion of files. I'm feeling really frustrated. Space needs to be freed up so I can cancel my extended 1TB subscription to the cloud and hopefully have a little space to breathe from the 100gig allowance, at least for a bit...   I have thousands of files into my cloud library deleted files, not in the cloud desktop, but on the web.  I've been trying for days, some deleted, some give an error.  The browser also crashes if I select too many.    In the deleted files tab, I select files, hit delete permanently and I keep getting an error that says:  "Cannot delete ___ assets permanently because someone has restored them."I also deleted all of the photos in my cloud based lightroom and then went in to permanently delete, they deleted fine, but for some reason, they didn't free up any diskspace, even though there were 15,000 photos, any reason why this could happen?    I thought maybe this