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Participant
May 12, 2015
Question

I am unable to erase my authorization. Can anybody help me

  • May 12, 2015
  • 2 replies
  • 199 views


I bought an e-book from kinige.com.  The website has provided me the link in the form of .acsm file.  When I tried to read the book thru ADE, I got an error message: Error! Check Activation.  On going through the discussion in the ADE forum, I came to know that the problem can be resolved by way of deauthorising my pc and reauthorising it again. However, I am facing difificulties again when I am trying to erase the authorisation, This time the error message displayed is: Unable to earse my authorization; Please try later.

So, can anybody help me to continue with the deauthorization process.

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    2 replies

    Adobe Employee
    May 13, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    Participant
    May 12, 2015

    I've got the same problem