Questions

I work in a library and have an elderly reader with a problem i haven't come across before. He has connected his KoboeReader and acknowledged the connection on the device (screen shows connected and charging), but it is not showing on ADE under the Devices menu. Originally, he had version 4.5.7 and has since updated to 4.5.10 with the connected device still not showing.He has used the Kobo and ADE without problems for a long time.Any advise?

I am using a Mac and have an iPhone and amnestying iPad.  I am unable to authorize my computer so that I can use which  ever device that I need to use.  I downloaded several books from Google. b When I try to authorize my computer I put I have tried to authorize like thisebook vendor: Google Email addressPassword.  I have also triedEbook vendor ;AdobeEmail address PasswordI have a valid Google password and can sign in with it and also a valid adobe password and  an sign in with it but I get this message "incorrect logon id or password  for the selected ebook vendor. please try again"What other password might be requiredthanks Dan

I am unable to download a book from google play. I can download the acsm file but when I try opening it in adbove digital editions I get the following error:"Unable to download.Error getting license. license server communication problem:E_GOOGLE_DEVICE_LIMIT_REACHED"I am able to download some other books so it is not a general problem with my computer or device. It seems to be related specifically to some books which I am trying to download. I was unable to find a way of contacting google play directly and cannot find a "create discussion" button on the google forum.

When I try to add a book from itunes library, I get the error message "adobe digital editions 4 has stopped working"I have uninstalled and re-installed and still get the error.Please advise how to correct this?

Using Adobe Digital Editions on a Mac. When I try to authorize my computer ADE says I can't use an account that has previously authorized another computer. This is clearly some poor translation built into the software. I mean, are accounts meant to be disposible? What is the real error and how do I fix it?

I have downloaded library books to ADE then to my KOBO for years.  Now when I try to open them in my ereader, it says I don't have authorization.  I de-authorized my e-reader with ADE then re-authorized it.  Now it says to re-import the book.  I did, and it still says that. No one seems to help.  I have tried KOBO and Adobe to no avail. It has been almost a week and I am getting really frustrated.  Does anyone know how to fix this?

I purchased and downloaded an e-textbook a couple of weeks ago, and when I opened the Digital Editions App today the e-text was not in there. Can you please assist?

Hello. I have authorized the ADE on my computer successfully. Now I have installed ADE on my other computer too. Then I try authorize this new one with the same ID and password as the old one, it does not work . How I can solve this problem?

HI, seem to be having no luck access purchased files via iPhone XS using the Digital editions app. Can access on the main computer and both iPhone and Computer use the same Adobe ID.The files do not appear in the libraries the only thing I get is the Adobe getting started book.If I browse to my cloud folder to then open the file on my iPhone using the Digital Editions app I get this error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USERAdobe seems to be shying away from this, anyone having similar issues or know a fix/workaround?Many thanks[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Comments is to ask about the operation of the Forum, not a specific program][Moved from the Comments forum to the specific Program forum... Mod]

Hello. I have authorized the ADE on my computer successfully. Now I have installed ADE on my other computer. Then I try authorize this new one with the same ID and password as the old one, it does not succeed. What I have done wrong?

How Do I Download a Checked-out Library Book in Adobe Digital Edition 4.5 Already Installed on My Computer?

I have been using ADE with my KOBO ereader since August. Suddenly, about three weeks ago, it stopped being able to download books from my library. And I get this message.I have searched and found it is a common problem. Solutions suggested include:Use version three - same problemGo into the keychain access and change the access - same problemDrag out the .dat file - same problem.Please, is there a definitive resolution? At the moment, thanks to ADE, I have a very expensive paperweight.

After downloading the .acsm file, I try to open it in Adobe Digital Editions but I get this error "E_LIC_LICENSE_SIGN_ERROR".Any suggestion to fix this?

I have a Glowtouch 3 and it's been mostly fine since Jan with a few glitches.  Now I'm having almost the same problem like I did with my old SimpleTouch.  I can transfer library books to the Nook icon in ADE, but when I click on the Nook to see what's available or manage the library, ADE either shows NO content and/or closes itself.  I have tried reinstalling ADE and checked for updates on my Nook (none).  I can still open and read books on my Nook, but without the ability to manage anything, it's going to get messy fast.  Thanks in advance for any help.

I have a new computer and installed Adobe Digital Editions 4.5. the library shows only a small proportion (9 Books) of the books that I I downloaded onto the previous Adobe Digital editionsHow do I get the rest of my books onto the current library?

I have had to purchase a new computer. On my old desk top I was using Digital Editions 3.0 to open books from my public library. This permitted me to download them onto my KOBO reader. Now, as 3.0 is not used any more, I have had to download 4.5. When I download books from my library, they will not go into the 4.5 edition because it is not authorized. Yet, when I try to authorize it it comes back and tells me the computer is already authorized. I am getting nowhere. I have contacted Adobe and they have told me to put the question out here and somebody would contact me. Can anybody please help me out here.

I am not able to transfer a borrowed book from library to Nook simple touch-Errors were detectedthe following items could not be copied to your device.A Tale of Two Subs CE-COPY-NOT-ALLOWED - No permission to copy the book.I can read the book on the PC but it will not transfer to the Nook simple touch.I followed the directions in the help guides.have tried deleting and returning and re-borrow.Only can read on PC.I am no sure if I need to load any other software for the Nook to read.According to the guides it should just transfer to the Nook.I hooked up Nook to PC opened ADE and tried to do the copy to Computer/device (and selected [Nook].Please let me know if I forgot to activate something - or missing a piece of software.regards,Carlred24baron@gmail.com

MY copy function stopped working.  What is the issue?

I purchased a book from the Google Play store yesterday. I get this error when trying to download it:Unable to downloadError getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERRORThis only affects this book. I can download others fine. I contacted Google support chat. They could not provide any help and said I should contact Adobe. What is the correct avenue to get this resolved?Colin

I purchase books from google play and tried to open acsm file and then received these error messageE_LIC_LICENSE_SIGN_ERRORE_ADEPT_INTERNAL-De-authorize-again authorize-re-install/ delete/ install again-tried upper version-download acsm of different bookBut same error happendHow can I fix this problem?

Using archive.org's Open Library has been getting harder and harder. Recently, the URL.link.ascm file it gives me hasn't gotten the current book, just repeated iterations of books already downloaded. Sometimes it would clear up after I'd tried a dozen times. Finally, it got where it would give me the same book, regardless. (I looked at the text of the .ascm, and it definitely was trying to point to the new book—I was not inadvertently reusing an old .ascm.) After deleting numerous copies of the same couple of books from my ADE (which seems to have really confused it, as I did not go through some particular ritual to do it), I gave up and started trying other things.I ended up uninstalling ADE and reinstalling a newer copy (4.5). I deauthorized and reauthorized it after it kept giving me an error message I can't find now. My Google search record shows I was looking for "ERROR_GETTING_LICENSE" yesterday. After reauthorizing, it began giving me E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.Each

I purchased two books from Google Play Books yesterday and I get the following error when trying to open the provided .acsm file for both books.  How do I fix this so I can get the books?Unable to downloadError getting License. License Server Communication Problem: E_ADEPT_INTERNALOpening the .acsm file for older purchases works.  I have tried removing HKEY_CURRENT_USER\Software\Adobe\Adept from registry and then reauthorizing and I have tried uninstalling then reinstalling ADE.  I still get the error for both recent purchases.

I have had my nook for years. Always taking out library books to read on it.  Last few months I keep getting error messages. While the book shows up on the Nook in my library, when I try to open it I get error messages.  Not always the same message, but today it says "Loan token not found". I have unauthorized my nook and reauthorized it, deleted the previous version of ADE and loaded the latest, rebooted everything.  Any ideas?

I am having problems transferring library books from my ADE to Nook.  I was told to remove them from the ADE library and delete the file from the computer.  I have done both, but next time I open ADE the books are back in the library.  I had been prompted when initially removing them to confirm this is what I want and I say yes. Any ideas how to get rid of these once and for all?

I purchased a book from Google Play onto my Win 10 PC.  I'd like to download the epub.  I've installed the Digital editions program, but cannot download my new book.  Error is E_LIC_LISCENCE_SIGN ERROR.  I've uninstalled, did the regedit work, rebooted, reinstalled - same error.  Can you help?