Questions

Our workflow uses dimension daily to show realistic mockups for labels applied to various formats. Usually we need to create multiple layers in the label with different kinds of materials for example to show gold foil details or glossy/matte finishes. To do this we apply the Decal and then duplicate it multiple times to simulate the various print layers. With the latest update we are no longer able to duplicate the decal applied to an object. Also, there are some issues with how the decal is rendered, at times there are white lines/breaks in the "label".  We have tried applying a second decal on the object and are able to, but we then need to align the two decals by eye and it is never perfectly aligned in the end. This is a huge issue for us as Dimension has been the best way to give realistic mockups to our clients with a good indication of the final effect when printed. This issue is an issue that the whole team is having on both mac and windows computers.

Placed graphics "jumping" every time I try to precisely place/and or size it on an object. This is affected in every version of Dimension I try. I tried generating UVs. I've tried everything. Adobe support is no help. Does anyone have a solution for this? The program is unusable without being able to place graphics properly. I am on an Apple M3 running Swquoia 15.0.1

Hello everyone. I'm having an issue in Dimensions where whenever I add a decal to the wet can model, the material for the side and top of the can flip, I have no idea why this is happening. When adding an image from the starter assets, I don't have this issue, only when importing a PNG or JPEG to place on the model does this happen. I've attached pictures of what I'm experiencing, I've tried brute forcing solutions like trying different image formats or generating UV's before adding the decal, but nothing is changing this outcome. Strangely when turning on raytracing, the colours reset to how they should be, but the decal goes missing. Does anyone know a solution to this? Or is this a bug with the current version?

cuando quiero guardar me salta este error y no me deja modificar el lugar de guardado.

Yesterday I spent 8 hours plus working on a dimension 2d project. Dimension would regularly freeze in grey on me so I began saving every few minutes and at the end of the day I made sure to save the file as something memorable. Today I went to open the app and my file was nowhere to be find. There was the file listed in most recent list but file not found yet I never deleted the file. I never moved the file either and I did a thorough search to see if it ended up somewhere else. This would be impossible because only lastweek I did my regular spring clean and export to ext HD. So I lost an entire day and then when I started over I noticed Dimension ripping through my memory so now I have made as much memore available as possible. It's stupid because the project I lost is a painstaking process of selecting one of over 60 objects to change their color and dimension. You can not group them in order to change many which is the craziest oversight! Also yor cannot select to upload t

I am unable to open any .dn documents in Adobe Dimension. This includes documents created in previous versions of Dimension and any new documents I create. Once I have closed out of Dimension and try to open a document I just created get the error message "Unable to Open Document". I am using version 4.04. I have tried uninstalling the app and reinstalling it. I sent a ticket to Adobe about this issue back in April 2024 and never received an answer. I've had this issue since version 3.4.11. 

Sería tremendamente cómodo que los materiales aparecieran replegados y solo desplegados aquellos que usamos la última ves que abrimos le programa. Otra posibilidad es que aparezcan priemro los materiales que mas usamos. Es tedioso nada más empezar que esté todo desplegado y tener que ir cerrando pestañas hasta llegar a la que más usamos. En nuestro caso son los plásticos. Echamos de menos un par de plásticos básicos, uno glossy y uno matte, sencillos y rápidos de usar. Por otro lado, no sabemso si será un error del programa pero algunos plásticos aparecen translúcidos nada más aplicarlos cuando no deben serlo salvo que se toquen los ajustes. Por ahora eso es todo. Gracias. 

I downlaoded an .OBJ file from Turbosquid but am getting an error message when I drag and drop "Unable to Import Model". I'm not sure why this would happen as OBJ is a file format accepted by Dimension. Thank you in advance for your help!

Greetings all! In my work flow I noticed that Dimensions got worse with recent updates! I do many package mockups, and in older versions I used Tall box preset that was very good, easily adjustable to any size and very accurate small paper folds. Now I noticed that Tall box preset is gone, instead of it there is a Folded Paper box preset that really bad. It has horrible big paper folds that really make any package look like a cheap Chinese replica of an original high qiality box... I ended up importing higher quality paper box 3d models but the problem with them that I addressed here before is that when you put decals on them, they do not align perfectly as they do with bult in presets. You have to rotate them and rotation degrees do not allow fractions, you cannot fine tune rotate decals to align exactly with box edges( 

My dimension file suddenly isnt getting. I was working on it an hour ago and now it just isnt getting open

Hi,I keep getting this error message every time i try to import or drop a Dimension model (as file) into any scene. Please investigate. 🙂 Kindly.

Hi, I use to  be able to apply a glow material to a cube and light an object to create a shadow. But now the glow material does not have glow setting and doesnt seem to work, im presented with other options. Can you still setup a rig like below? (last time I used dimension was a year or so ago). https://www.youtube.com/watch?app=desktop&v=B3o3zP0y8j0 

Please someone help me! The essential moving handles aren't there anymore and I can't move anything or align anything at all now. I've tried to restart and I'm up to date with the latest version.  

Hello! I import a new OBJ or scene and then want to save the file, the program shows the "unable to save" window. I tried to download older versions and the error occurred again. I tried to work on another computer and still got the same error. Help me please!

In the old version of dimension you could set the ppi to a specific number - in this version it only exports as 72ppi. The text on the images I've applied to objects looks so bad, and these are images we're hoping to use in a catalogue. Has this feature been permenently removed?? Exporting is 72ppi and then resizing to 300ppi isn't a great solution for this. 

Hi, I have a weird problem working on my older files in Dimension 4. In the design panel, the real-time rendering doesn't visualize the nearest objects or cut them, even the ground grid gradually disappears unless I zoom out a lot, as you can see in the video. If I turn on Ray Tracing preview the objects are normally rendered, but if I select them the transformation arrows are not visible unless I zoom out. This way I can't work on my projects.I'm running Dimension on a M1 Ultra Mac Studio.Did someone else face this same issue and find a way to solve it?

In the latest version of Dimesion (3.0.3) when I apply a graphic (.ai file with multiple artboards) as Decal, changing the artboard, change also the decal applyed ad the background.In Stager, the same feature  works correctly, I think it's a bug of Dimension.See the workflow in the 3 steps here attacched. One artboard is for the grafic background and another for the logo, but changing the artboard, they change together.The only work around is to place a different Illustrator file! But I have all the artboards in the same file and in the previous version this operation worked well.Thank you for your reply.Michela 

Hello,I have a MacBook Pro, with 8Gb of Memory, 2.3Hz Processor, and more than 5Gb of free space on the disk. I'm trying to make a simple render of a pen I designed some time ago. When I did it, with the same machine, I did the render including 13 more objects in the scene, I'm just trying to render each item separately to make a simple animation of the items appearing, but now, the render is being cancelled automatically. I incremented the size of the final picture even doe, but the thing is that I was seeing one of the cancelled renders, and it finished, I mean, I saw the count down 'til zero, and suddenly the image was gray, with nothing to show or even to save. So, can you help me understanding this?What should I do? Is possible to make this render with my machine specifications in high quality (5760x3240px)?Thanks in advance.

Did Adobe remove a bunch of features from Dimension, or is my software on the fritz? It seems like everytime I open this software, something has been removed or hidden away somewhere. How do you resize the canvas? It looks like the properties panel and canvas label are both completely gone. There is no way to select the scene or change the size of the canvas. How do you add a background image? The image selection button is gone.  

After successfully rendering a scene, the PNG saves correctly to the location, but the render status says 'Cancelled' and the export settings is greyed out with the Cancel All button available.This is occurring across our entire team on updated versions of Dimension. The only way to fix it so far is to save and reopen the project file to reset the rendering feature.

Hello, I'm desperately trying to apply a bump map on a paper box to simulate a blind emboss / letterpress effect. The best I solution I found so far is applying a normal map on the Base Surface Opacity that (sometimes) creates the illusion of a bump map with my texture.  Is there a way to do it correctly or more realistically? Here is the DN file: https://www.dropbox.com/scl/fi/06ejzjh9uv44u4cuco5rs/Package_HELPME.dn?rlkey=7uen4ye5g3q8m8fe0t7es524a&st=lx7ni9ba&dl=0  Thank you so much in advance to whoever will help me! 

  After the last update that Adobe Dimension had,I am experiencing a very bizarre bug. Basically Dimension is giving some strangecrashes and every element I put in it is completely ugly. I don't even know howto explain what this is, I've been having this problem for 2 months, please help me.  

I'm a beginner in dimension. I would like to ask for some advice about what tutorials/keywords I need to study to learn how to do an effect similar to this photo?

Just simply imported 3d model