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PaddyBev1
Participant
October 14, 2019
解決済み

Download of CC stuck on 21.5%

  • October 14, 2019
  • 返信数 9.
  • 39131 ビュー

Trying to download creative cloud and indesign to my Mac but the installer gets stuck at 21.5% for CC and 9.1% for Indesign. I had them both on my laptop before but I have since deleted them and I'm trying to re-intall but it is not working, please help someone?! 

    このトピックへの返信は締め切られました。
    解決に役立った回答 Tom Fewchuk

    Had this issue, tried everything that forums suggested (including CC cleaner tool) and nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!

    CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#ProblemsinstallingTryalternativedownloadlinks

    All programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

    返信数 9

    J
    jonc81060473
    Participant
    June 24, 2020

    No. Just goto link here and direct install. There is no other solution that works.

     

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#ProblemsinstallingTryalternativedownloadlinks

     

    Been trying for months all these ways and they don't finish installing.

    J
    Jubilant_athlete5FD0
    Participant
    February 23, 2020

    Dude, you saved my life. I was googling the symptoms for four hours.

    D
    Duc Anh
    Participant
    February 7, 2020

    You can use the adobe cleaner to uninstall it and then install it again

      J
      juang65776653
      Participant
      December 27, 2019

      Hello, I have the same problem. I click on the link that you provide for direct assitance but I can't find where to get the assitance, Can you help me?

      D
      Duc Anh
      Participant
      February 7, 2020

      You can use the adobe cleaner to uninstall it and then install it again

       

      T
      Tom Fewchuk解決！
      Inspiring
      November 4, 2019

      Had this issue, tried everything that forums suggested (including CC cleaner tool) and nothing worked. Ended up talking to an Adobe person and realised you can just download the entire setup files directly from the website. This will work perfectly!

      CC Desktop App: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#ProblemsinstallingTryalternativedownloadlinks

      All programs: https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

        T
        TransMando
        Participant
        November 5, 2019

        Thank you for this. It solved my problem. I can finally get back to work! 

          B
          blindviz
          Participant
          November 1, 2019

          I used the CC Cleaner Tool below and it worked for me.

          https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

            I
            Imranma
            Participant
            November 3, 2019

            I had the same problem on macbook pro thanks for this link very useful 👍

              Jeffrey_A_Wright
              Jeffrey_A_Wright
              Legend
              October 15, 2019

              Skiwithpete and Mamo88_, I am sorry but being stuck at a particular percentage does not provide any guidance as to the error that is preventing the installation.  Did you locate any errors in the install log?  If not, or you do not wish to manually review the log, then please contact our support team at https://helpx.adobe.com/contact.html for direct assistance.  

               

              You are currently posting in public discussion forum, so you will need to implement the suggestions in the discussion if you wish to make progress with resolving the error.

                A
                AndydnA
                Participant
                October 21, 2019

                Jeff_A_Wright - I followed you steps as I am having the same issue as those above with a 21.5% stuck install. When I trace the error logs I find this:

                10/21/19 12:00:02:763 | [TRACE] | | SMJobBlessHelper | SMJobBlessHelper | | | | 1157626 | 0 | Inside ProcessLauncher::executeAction | Return status of LaunchProcess 1 with errorCode 0l & returnCode 0l

                that leads me to this solution:

                "How to fix the "Creative Cloud desktop app failed to install" error
                Try the following solutions in order. Stop once you're able to successfully install the Creative Cloud desktop app.

                Uninstall the Creative Cloud desktop app, and then reinstall it.
                Run the Adobe Creative Cloud Cleaner Tool.
                Reinstall Creative Cloud desktop app using an administrator account."

                Can I just delete the Creative Cloud installer from my Mac? I don't seem to have Adobe Creative Cloud Cleaner Tool - so I'm not sure how to address this issue, please advise

                 

                Jeffrey_A_Wright
                Jeffrey_A_Wright
                Legend
                October 21, 2019

                Andia, I appreciate the update, but I am unsure which log you are reviewing.  Please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html for information on how you can discover the error that is preventing installation.

                 

                I will look forward to your update on this public forum discussion.

                M
                Mamo88
                Participant
                October 15, 2019

                Same Issue for me. I tried so many times to reperform the installation but I experienced always the same issue.

                  Jeffrey_A_Wright
                  Jeffrey_A_Wright
                  Legend
                  October 14, 2019

                  PaddyBev1, do you ever seen any errors while trying to install the CC applications?  If not, then please check the install log for the error that is preventing the installations from completing.  You can find information on how to locate and interpret the installation log at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

                    S
                    skiwithpete
                    Participant
                    October 15, 2019
                    Same problem for me. I don't know where to find install logs. I had CS6, but after upgrade to Catalina, I need to upgrade.
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