hi plz help me [Thought Cloud plan had been cancelled but just got charged again today]

Question

Hello, I am a student who is currently attending the second grade of high school. I bought a plan for 20,000 won, but it says it was canceled, but it didn't work. I thought it was canceled, so I didn't use it even once, but I'm embarrassed to see my bill today. Please answer as soon as possible. im korean

Abambo · Answer

I'm sorry that you are experiencing these problems, but all payment issues need to be solved by Customer Care: Contact Customer Care .

If, however, after contacting customer care you still are in trouble, update this with your case number and we will see if staff can look into this.

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