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Participant
November 25, 2013
解決済み

I get "Download Error" Please Retry to Try Again or Contact Support in adobe application manager

  • November 25, 2013
  • 返信数 1.
  • 3140 ビュー

I'm sure I can;t be the only person facing this problem, but recently (within the last 2 weeks) my creative cloud application manager has decided to stop working, doesn;t display any of my installed apps and says "Download Error Please Retry to Try Again or Contact Support" when ever I try to access it.

I have tried the following to solve this but none of the suggestions work.

- Reinstalling the application

- Uninstalling and Reinstalling it

- Deleting the update file which adobe advised and install again.

- Updating to the latest version.

Please help as nothing seems to work my computer runs everything else fine.

このトピックへの返信は締め切られました。
解決に役立った回答 Rave

On Mac it's  \User\<user name>\Library\Application Support\Adobe\

返信数 1

Adobe Employee
November 25, 2013

Hi jhl955,

I am sorry to hear about the issue. Could you please try this step and let us know if it helps.

Rename Adobe Folder to Adobe.old from this location and try launching CC Desktop apps.

C:\Users\(Your username)\AppData\Local

Regards,

Abhijit

jhl955作成者
Participant
November 26, 2013

I searched my mac high and low and couldn't find an "AppData" folder in C:\Users\(Your username)\AppData\Local


Rave
Rave解決!
Participating Frequently
November 26, 2013

On Mac it's  \User\<user name>\Library\Application Support\Adobe\