Skip to main content
H
hagethejay
Participating Frequently
February 21, 2019
Question

I have cancelled my subscription, but Adobe still charges me for it.

  • February 21, 2019
  • 2 replies
  • 685 views

I have cancelled my subscription since January, but I was still charged for February. Can someone please advise because customer support has been keeping me waiting for the entire day. The new chat function doesn't work at all.

This topic has been closed for replies.

2 replies

Rajashree Bhattacharya
Community Manager
Rajashree BhattacharyaCommunity Manager
Community Manager
February 21, 2019

Hi Chee,

I have sent PM, please check.

Thanks

Rajashree

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
February 21, 2019

This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

 

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
H
hagethejayAuthor
Participating Frequently
February 21, 2019

Hi Matt,

I have already done that but with no replies from support at all. I ran through the forum and saw that many might have encountered the same issues. I hope this is not buried by a standard "correct" answer template. The fact is support has been poor in recent months, especially with the new chat service.

If you have any access to support, at all, do something.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 21, 2019

https://forums.adobe.com/people/chee+harnl78497594  wrote

I have already done that but with no replies from support at all.

Support is interactive, either by phone (you call) or by chat (you initiate the chat). You will get after contacting Adobe a case number, and that number will assure a follow-up.

https://forums.adobe.com/people/chee+harnl78497594  wrote

The fact is support has been poor in recent months, especially with the new chat service.

What doesn't work with the new chat?

ABAMBO | Hard- and Software Engineer | Photographer
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices