Questions

So, it took a few moments to realise just how dumb some of us are. A lot of folks have been bemoaning the lack of a menu bar in higher end Mac and MacBook OS machines (I'm using a Monterey OS MacBook M1 Max Pro). The bar is there if you look. It's a drop-down, just like you see when you look fer the "Finder menu Bar. All the commands and other goodied are just hiddrn away jusut the same as any other app. Check it out. I truly hope this helps.Good luck all and be well in these crappy timesDug "Wolfie" Wolfe: Bristol, UK

Every time I open adobe on my pc, Adobe says two devices are logged in under the same name, exceeding the limit and that I have to remove either my "macbook",  "Desktop2ML5ESE", or "this device" which refers to the same desktop. If I select log out of the "desktop" it says I've sucessfully freed up space and then shuts down as if it closed itself.  This happened shortly after I updated after effects today. This is infuriating, what am I supposed to do? I'm paying enough for the 2 devices I have, I need to use them both in order to do my work.  

trying to install  illustrator and i get this error. i see on adobe page the solution is to change the registry but i dont know how to do that? Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]"Acrobat.exe"=dword:00002af8"AASIapp.exe"=dword:00002af8"AcroLicApp.exe"=dword:00002af8"AcroRd32.exe"=dword:00002af8"Adobe Extension Manager CS6.exe"=dword:00002af8"AdobeCaptivate.exe"=dword:00002af8"FlashBuilder.exe"=dword:00002af8"Aero.exe"=dword:00002af8"AfterFX.exe"=dword:00002af8"Bridge.exe"=dword:00002af8"Character Animator.exe"=dword:00002af8"Dimension.exe"=dword:00002af8"Fireworks.exe"=dword:00002af8"Illustrator.exe"=dword:00002af8"InDesign.exe"=dword:00002af8"InCopy.exe"=dword:00002af8"lightroom.exe"=dword:00002af8"Lightroom.exe"=dword:00002af8"Adobe Media Encoder.exe"=dword:00002af8"Muse.exe"=dword:00002af8"Photoshop.exe"=dword:00002af8"Adobe Prelude.exe"=dword:00002af8"Adobe Premiere Pro

Hello, I have tried installing normally, ran as administrator, tried uninstalling my old nonfunctioning version, tried cleaning all CC apps, uninstalled all CC apps, tried restarting and installing again, tried different version installers.  Does CC not with windows 11 or? I've never had any issues like this before (the installer just starts loading and then  does absoloutly nothing, it doesnt launch)

I have been trying to download creative cloud, photoshop and some other apps and I just can't get pass the "enter your password".  I have changed my password, I am super confused.  Can anyone help me.     I am running OS Catalina

I bought the program photoshop elements 2015 in 2016 and upgrade always to 2020;I bought a new macbook this year with big sur and now it can't install 2021. I tried with the serial number but it tells me always that the number is not correct.What is the solution? Do I need to pay for a new installation, I paid already 151 euro in 2016.ThanksXavier 

I am trying to uninstall the desktop app on a Mac and every time I try I get an error saying that the uninstall cannot be completed because there are other apps still using creative cloud. I have gone through all my apps and cannot find any adobe apps on my computer and have tried doing a repair but it did not work. What else should I try?

I opened Adobe Draw this evening to do some work and saw the notification that it is no longer operating and for me to download Fresco, where all my files will reappear. I downloaded fresco and opened it to see that numerous files of mine have actually disappeared. These files represent weeks and months of my work. I can't find a way to connect directory with someone at Adobe for help. Can someone please advise?

Hello to the board! 🙂I purchased a licence of Adobes Master Collection CS6. I activated the software with the offline activation (online is not possible what I heard, so should be fine) and I received the response code via Adobe Website, so serial should be genuine and the software is running.I only recognized, that it is not possible to enter the registration form in my Adobe Account - I receive an error? It is in German, telling me "This serial is already in use".Does this mean the prior owner has forgotten to deactivate it - and that I have to request deactivation from him?Or has this registration process already been shutdown because of the outdated version I have purchased, same like the online activation? Honestly I don't care very much about the registration in my Adobe Account, but on the other hand I want to verify that what I have paid for is valid. 😉Thanks Christoph

Will CS 3, specifically InDesign, work on iMAC Sierra 10.12? Are there issues related to trying this? Many thanks for your help.

hello community, i kindly ask for A help. i need to instal  Photoshop CS6  from a CD. I purchased a perpetual license few years ago. unfortunately.. i cant finish installation due to incompatibility with the OS. ....it says "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."   of course, the developer didn t help. does somebody have any good tip, how to do it???  

因為這軟體我沒不再使用想取消月繳合約，請問我能怎麼做?

Ich versuche nun seit geraumer Zeit, CS 5.0 auf einem Laptop mit MAC OS 10.10 zum Laufen zzzzu bringen.Erstes Problem - nach Erfolgreicher installation von DVD: PS 12.0 stürzt ab bei Druckbefehl.Ein Update auf ein 12.yx scheitert daran, dass bei der Eingabe der Adobe ID ein Netzwerkfehler auftritt - man möge es später noch mal probieren .. was ich tat, erfolglos. Den Service direkt zu kontaktieren scheitert an den Öffnungszeiten: Mo-Fr von 9-16:45. Nicht mal eine einfache Mail kann man ausserhalb der Öffungszeiten verschicken ... absurd. In den Adobe Account kann ich mich auch nur mit einem Rechner einwählen, mit dem anderen bin ich in einer Schleife - immer wieder wird Mailadresse un PW verlangt. Langsam weiß ich nicht mehr weiter .. Ich hoffte, mit Registrierung des Produktes ein Update zu bekommen - ohne bekomme ich jedenfalls keines - nur leider geht die Anmeldung nicht .. Das ist eigentlich momentan der Größte Knackpuznkz. Falls also jemand eine Idee hat - ein Dankbarer Abnehmer v

Salve stò per acquistare un Imac Con sistema M1, mi occupo di fotografia e grafica, ho visto che esiste il piano "Fotografia" a euro 9,75 al mese che comprende Photoshop e Lightroom, ho delle richieste da fare perchè non so come muovermi per procedere all'acquisto, potete aiutarmi? Vi espongo le mie problematiche:1) esiste piano annuale pagamento mensile 9,75, questo significa che per sempre oppure per un anno pagherò la cifra citata?2) piano annuale prepagato 116,39 questo significa che pagherò una sola vota per un anno?3) se l'anno prossimo voglio rinnovare solo photoshop e magari lightroom non mi va di rinnovarlo poso farlo?4) dopo aver rinnovato solo photoshop sono passati tipo due mesi mi rendo che mi necessita anche lightroom posso farlo oppure Adobe mi ha bloccato per sempre lightroom?  

Prego indicarmi come posso modificare la lingua da Inglese in Italiano

Oh boy...New user and first question - go gently pls.Tried to install creative cloud to my desktop and Error 22 came up about case sensitive issue.  I spoke with chat and they told me to uninstall driver in utilities, and I dont have one.  They said to input serial number which I did and it says unavailable driver (photoshop/lightroom4).  So, they sent me here.p.s. - was pc user until yesterdayThanks in advance for any help!Lilli

I have an original purchase of CS6 but since one of the later MacOS updates I was no longer able to use CS6. I deleted it and downloaded it again. In the folder however, the 'Install' button is not accessible (it's greyed out). When I click on the Install button, a message comes up with: "Install" needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information. What can I do to use my CS6?

neil ponsky   photoshop pro own the cloud licence I need to down load it t a new computer   please contact me REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information] Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730\

Hi there,I have been editing my site in Portfolio but it would seem that I am unable to update the live version since the 'update live site' button is missing (as is the 'preview' button). I have not had this problem before and I now don't know what to do. I don't want to risk losing my changes! I have tried refreshing etc. but no luck. Can anyone help?Thanks, Tom

I reset my laptop to factory settings. I want to re-install PE 2020 - I enetered the code, entered the serial number, the page states "you can now download" but if I click the download button nothing happens

Hey guys, Having an issue where I'm not receiving verification emails for my edu address. Password requests get sent to my recovery account but no sign of verification emails. Can't access chat or the forums with the main account and can't access chat with this account either meaning this is the only place I can ask for help.Thanks in advance...

Trying to install (w/ discs) Adobe Creative Suite 5 Web Premium on newish Mac and finally got everything loaded but Photoshop will not open. Illustator opens fine but Photoshop won't load. And it's a pretty quick non load. No circle spinning or long waits. Andybody know what may be causing this and what a fix might be?

Hi there,Adobe XD worked for a while until it needed an update. The update said that it failed. ("Update Failed"). So I uninstalled. Then when I tried to reinstall it, it said "installation failed". The error code is 191. Here is the Summary.htm file:Exit Code: 191-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:13.0.12.14FATAL: Error occurred in install of package (Name: UWPAssets Version: 13.0.12.14). Error code: '191'ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml Adobe.CC.XD C:\adobeTemp\ETR8058.tmp\1\SparklerApp\SparklerApp.appx 13.0.12.14 x64 CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization,

Hi, anyone knows how I can get in contact with someone at Adobe? I need to talk to a real person... thanks, HS. 

how do we change plans?  Why isn't that an obvious clik in "manage plans"?