Lightroom not dowloading - being told my Windows not compatible, but it is the lateset version

Forum|Forum|1 year ago
February 3, 2025
返信数 3.
659 ビュー

When trying to download Lightroom, I'm being told to complete the install , I have to update my Operating System to Windows 11 (version 21H2 or later). My operating system is Windows 11, version 23H2. How can I fix this?

解決に役立った回答 simon_mpc500

A Windows re-boot and replacing set-up files has fixed this. Thank you for your help

Peru Bob

Community Expert

See here, too:

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

S

simon_mpc500作成者解決！

Inspiring

A Windows re-boot and replacing set-up files has fixed this. Thank you for your help

kglad

Community Expert

oh, good to hear!

kglad

Community Expert

don't use the opera browser for your default browser, at least when trying to download anything from adobe. also:

https://helpx.adobe.com/photoshop-elements/kb/update-required.html

S

simon_mpc500作成者

Inspiring

Thank you - I am using Chrome to download onto desktop

kglad

Community Expert

Yes - Windows 11, version 23H2 which is the latest update, so it should work. That's the puzzle

is your internet explorer updated (even though you're not using it to download)?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

S

simon_mpc500作成者

Inspiring

Thank you - that is very helpful

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