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elizabethh85952063
Participant
October 10, 2018
質問

Photoshop CC Infinite License Validation Loop EVEN AFTER Running CLEANER and Re-Installing

  • October 10, 2018
  • 返信数 2.
  • 1267 ビュー

I have been scouring the forums and troubleshooting suggestions for hours, trying everything, and nothing is working.

My Laptop Specs: 2015 MacBook Pro, running OS X El Capitan

I have had an Adobe Creative Cloud subscription for several years, never had an issue.

Suddenly now it's saying that I am running a trial version of every single app.  I went with it, thinking that when the "trial" of Photoshop ended, it would potentially kick me back into my regular full subscription.  That didn't work.

If I try to open Photoshop, it pops up with a window saying that it's validating the license.  The ball spins, then that window collapses, the Photoshop icon flashes on my dock, then instantly disappears (without the program ever opening), the validation window re-appears, and we start all over.  It's an infinite loop. 

I have already tried these things, and they didn't work:

-Logging out of my Creative Cloud Desktop App and back in

-Un-installing everything related to Adobe, emptying the trash, restarting the computer, re-installing

-3 TIMES, I tried running the Adobe Creative Cloud CLEANER, successfully purging everything related to Adobe Creative Cloud off my laptop, restarting, re-installing

-Doing the whole ~/library and /library things where you trash certain suggested files

-Created a new user on my laptop, tried to start from scratch outside of my normal user profile

I have gone over every thread on these forums that seems like it might work, and nothing.  I am completely stumped.  Please please help me.  I have a huge project that I have a deadline for, and I need to get into Photoshop.

Many Thanks,

Elizabeth

このトピックへの返信は締め切られました。

返信数 2

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 10, 2018

Elizabeth, I am sorry you are facing problems opening the Photoshop CC or the Adobe Creative Cloud desktop application.  From your original post, it appears you have completed solution 1 - 4 of Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel .  Can you please proceed to solution five and delete the contents of the OOBE folder, Elizabeth?

Please update this public forum discussion with the results.

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elizabethh85952063作成者
Participant
October 10, 2018

Hi Jeff,

Thanks for jumping in to help me out!  I have already tried deleting the OOBE folder several times, with no success.  However, are you saying that I just want to delete only the contents of the folder, and not the OOBE folder itself?

Elizabeth

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 10, 2018

Elizabeth, do you receive an error when you attempt to delete the contents of the OOBE folder?  What if you rename the OOBE folder, are you able to rename it or do you also receive an error when attempting to rename the folder? 

Could you please post a screenshot of any errors you are encountering while renaming or deleting files?  Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video?

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 10, 2018

Moving this query to Adobe Creative Cloud​ community for quick and better help.

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