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Inspiring
February 13, 2019
Answered

Programs crashing

  • February 13, 2019
  • 4 replies
  • 511 views

Photoshop and InDesign (CC19) crash after opening a file from a cd. I've moved the file to hard drive, but still crashes. It happens with other files, also. Windows 10

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Correct answer JanJan22

Thank you for your response.

After speaking to an Adobe tech person, it appeared to be a Microsoft problem. I've downloaded a new driver for my cd drive and at this point, it seems to have solved the problem.

4 replies

russellm41624061
Participating Frequently
February 18, 2019

"After speaking to an Adobe tech person, it appeared to be a Microsoft problem."

No. It's an Adobe problem.

Abambo
Community Expert
Community Expert
February 18, 2019

russellm41624061  wrote

No. It's an Adobe problem.

I can't see that Adobe could be responsible if updating device drivers help solving the problem?

ABAMBO | Hard- and Software Engineer | Photographer
John Waller
Community Expert
Community Expert
February 13, 2019

For the Photoshop issue: suggest you post in the Photoshop forum including:

JanJan22AuthorCorrect answer
Inspiring
February 14, 2019

Thank you for your response.

After speaking to an Adobe tech person, it appeared to be a Microsoft problem. I've downloaded a new driver for my cd drive and at this point, it seems to have solved the problem.