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JanJan22
Inspiring
February 13, 2019
解決済み

Programs crashing

  • February 13, 2019
  • 返信数 4.
  • 511 ビュー

Photoshop and InDesign (CC19) crash after opening a file from a cd. I've moved the file to hard drive, but still crashes. It happens with other files, also. Windows 10

このトピックへの返信は締め切られました。
解決に役立った回答 JanJan22

Thank you for your response.

After speaking to an Adobe tech person, it appeared to be a Microsoft problem. I've downloaded a new driver for my cd drive and at this point, it seems to have solved the problem.

返信数 4

russellm41624061
russellm41624061
Participating Frequently
February 18, 2019

"After speaking to an Adobe tech person, it appeared to be a Microsoft problem."

No. It's an Adobe problem.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 18, 2019

russellm41624061  wrote

No. It's an Adobe problem.

I can't see that Adobe could be responsible if updating device drivers help solving the problem?

ABAMBO | Hard- and Software Engineer | Photographer
John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 13, 2019

For the Photoshop issue: suggest you post in the Photoshop forum including:

JanJan22作成者解決！
Inspiring
February 14, 2019

Thank you for your response.

After speaking to an Adobe tech person, it appeared to be a Microsoft problem. I've downloaded a new driver for my cd drive and at this point, it seems to have solved the problem.

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