Programs crashing

Forum|Forum|7 years ago
February 13, 2019
4 replies
511 views

Photoshop and InDesign (CC19) crash after opening a file from a cd. I've moved the file to hard drive, but still crashes. It happens with other files, also. Windows 10

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Correct answer JanJan22

Thank you for your response.

After speaking to an Adobe tech person, it appeared to be a Microsoft problem. I've downloaded a new driver for my cd drive and at this point, it seems to have solved the problem.

russellm41624061

Participating Frequently

"After speaking to an Adobe tech person, it appeared to be a Microsoft problem."

No. It's an Adobe problem.

Abambo

Community Expert

russellm41624061 wrote

No. It's an Adobe problem.

I can't see that Adobe could be responsible if updating device drivers help solving the problem?

ABAMBO | Hard- and Software Engineer | Photographer

John Waller

Community Expert

For the Photoshop issue: suggest you post in the Photoshop forum including:

the exact version of CC 2019 that you are running. There are have been a couple of dot releases recently: 20.0, 20.0.1, 20.0.2 and 20.0.3.
The exact version of Windows 10 you are running. Version 1809 is current.
https://pureinfotech.com/how-determine-version-windows-10-running-pc/
Screenshot of the error message when the software crashes

J

JanJan22AuthorCorrect answer

Inspiring

Thank you for your response.

After speaking to an Adobe tech person, it appeared to be a Microsoft problem. I've downloaded a new driver for my cd drive and at this point, it seems to have solved the problem.

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