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Christian5FEE
Participant
December 15, 2020
解決済み

adobe took money out of my account and I cant access any of the apps...

  • December 15, 2020
  • 返信数 3.
  • 527 ビュー

Its then asking me to buy them individually to access them. Please help. 

    このトピックへの返信は締め切られました。
    解決に役立った回答 Jeffrey_A_Wright

    Christian, it appears you have a Creative Cloud for Team membership. Please contact your organization's Creative Cloud Admin for additional assistance.  If you are the Creative Cloud for Team Admin, please see https://helpx.adobe.com/creative-cloud/faq/teams.html for more information on the type of membership the organization purchased and how you can access the dedicated support that is included with a Creative Cloud for Team membership.

    返信数 3

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager解決！
    Community Manager
    December 16, 2020

    Christian, it appears you have a Creative Cloud for Team membership. Please contact your organization's Creative Cloud Admin for additional assistance.  If you are the Creative Cloud for Team Admin, please see https://helpx.adobe.com/creative-cloud/faq/teams.html for more information on the type of membership the organization purchased and how you can access the dedicated support that is included with a Creative Cloud for Team membership.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      December 15, 2020

      1st, Log-in to your account and click this link https://account.adobe.com/products to be sure your subscription is active

       

      2nd, Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
      -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
      -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
      This part copied from Nancy_OShea
      1. Open CC Desktop App.
      2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
      3. Click on your Avatar (top right image).
      4. Sign-out of Creative Cloud.
      5. Close all apps.
      6. Restart your computer.
      7. Open CC Desktop app.
      8. Click your Avatar.
      9. Sign-in with your paid ID and password.

        C
        Christian5FEE作成者
        Participant
        December 15, 2020

        its asking for a serial number? When did I recive that? 

        C
        Christian5FEE作成者
        Participant
        December 15, 2020

        I meant to say student or cloud that I first paid for. I dont get it. Its confusing.

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