Skip to main content
R
responsible_fantasy5942
Participant
February 25, 2025
Question

I am beyond frustrated- I cannot see my plan or payment and am being charged and wanted to cancel!!

  • February 25, 2025
  • 1 reply
  • 94 views

I completed a free trial because I needed to sign a PDF.. and was going to cancel afterwards. When I went to check my account, there were no plans or payments so I thought I was fine. Then I find out I was charged anyways. I have checked my account and still there is nothing there so I cannot cancel it even though that is all I want. I tried to contact support but it says to contact my admin but they cannot do anything because nothing is showing up on my account. I just want to cancel and get my money back, I even have the email confimation and invoice and charge but nothing is on my account!! ADOBE GIVE ME MY MONEY BACK THIS IS RIDICULOUS. I even tried to contact support through a seperate account and they cannot help me since it is the other email I have. This is unbelievable. 

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
February 25, 2025

Hi @responsible_fantasy5942,


Thank you for reaching out.

Upon checking, I am unable to find an active subscription associated with the Adobe ID you used to post this query. To assist you further, could you please provide the Adobe ID linked to the active subscription via a personal message?

For guidance on how to send a personal message in the community, please refer to this document: How to Send a Personal Message.

Looking forward to your response.

Regards,
^AN

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices