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Participant
August 3, 2015
Question

I have 5 Creative Cloud Licences and an employee has left and they want to transfer it. As the person has left we cant get into his account to dis activate. Any Ideas?

  • August 3, 2015
  • 2 replies
  • 222 views

I have 5 Creative Cloud Licences and an employee has left and they want to transfer it. As the person has left we cant get into his account to dis activate. Any Ideas?

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2 replies

Pattie-F
Legend
August 3, 2015
Atul_Saini
Legend
August 3, 2015

If it is a complete Creative Cloud for Individual, owner has to cancel that subscription and you can purchase a new one with a new account. If it is Creative Cloud for teams, you may switch users‌ in your team.

In order to cancel the order please Contact Customer Care

You may use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

For more info on cancellation: Cancel your Creative Cloud membership