Questions

We have two client systems when the CC desktop app is clicked on, pops a box with a white background instead of asking for credentials. Prior to yesterday, both installations worked. Reinstalling the app does not resolve the issue. I've considered removing and reinstalling the app, but I am not sure whether the desktop app will affect the installed CC applications and the user's customizations. Thanks for your imput and attention.ArmsUnfurled.

Hello,BackgroundMy company has two premium and two developer licenses for the InDesign Server.  Each license is installed on a separate VM image and each image is running on a single Azure VMSS VM.  This is permitted by the ToS.  Moving all requests between the licenses would be problematic. Summary of Concern/QuestionI want to understand if and how long we would be allowed to run the same license twice before running afoul of the Genuine service?  This is for resource migration and to keep the image's OS patched only (no horizontal scaling to handle load spikes). Concern/QuestionsWe need to do two things that do not appear to be explicitly allowed or denied and would like to confirm that the Genuine service (and the ToS) would allow it.1. Each install needs to be migrated to a different scale set (another VM).  To prevent an outage, we would need to run the same image twice for around an hour to complete the migration.  New requests can be cut o

We have multiple people use our Launch platform. There are discrepencies in the SDR as multiple users handle it. Is there a way to export a snapshot of the configurations for a Launch Property without using 3rd party extensions?  

I have a Fusion scenario that sets up new hires and removes people when they leave our organization. This scenario adds/removes the user to Workfront, Google, Zoom, and our Intranet. I want to be able to add/remove users to our Adobe CC account in this scenario too. Does anyone know what API calls or modules I can use to achieve this? 

For some reason I have five licenses. I only need one. How do I reduce the number of licenses I have? I must have enterprise/team version instead of individual.

Hi, I have been subscribing to teams for several years.I need to save some money so I have decided not to renew this year, but will most likely be back next year.I have not done this since the subscription model started, so my questions are 1) will all my existing adobe products still work the same (even though I won't be able to update them this year) and 2) When I resume my subcription will it just be like switching it back on or is there some kind of re-application processThese are probably fairly basic questions but I can't immediately see answers to themThanks

I am too facing the same error message when sending the document for signature. This is too frustating since no recent support is being provided on this issue. I recently purchased subscription for Acrobat Pro and Adobe sign by paying a huge amount and my main goal was to e-sign. I am able to e-sign but could not request e-sign to other users. Once I make request for e-signature I get the following error "access token provided is invalid or has expired".Please help me as this is being a blocker and it has already been more than a month since I am trying to get a solution. I tried nearly all the solutions from communtiy forum but could not find a suitable one.  

Bonjour,  Je me permets de venir vers vous parce que je vais devenir chèvre.Une nouvelle collègue est arrivée à mon taff et je lui ai configuré une nouvelle sessions avec son nom et tout ce qui va bien. Elle a besoin d'utiliser Photoshop, pas de souci : je lance Photoshop et il me demande de me logger. Chose que je fais, la fenêtre disparait et réapparait 30 sec après pour me demander la même chose... et ce indéfiniment. Je cherche un peu sur le net, je trouve toutes les propositions d'Adobe et autres (fichier host, service à relancer, réparation de CC, réglage de l'heure, certificat ...) : rien n'y fait. Je décidé donc d'utiliser l'utilitaire de nettoyage pour supprimer toutes les applications Adobe. Je redémarre et là je tente de réinstallaer CC pour remettre Photoshop : impossible d'installer l'application. Une fois que j'ai renseigné mes identifiants, j'ai un fond arc-en-ciel et un symbole qui tourne en boucle. De temps en temps, mon navigateur s'ouvre pour

Hi all, I have to stop billing as a company and continue as a individual.Is it possible or do I have to close the company account and create a new one as a individual? Thanks in advance Simone

So, the title sums it up. Whenever I try to log into my school email I get "Check if there is a typo in federatedid-na1.services.adobe.com.". For reference, this is my personal computer and my laptop is a school laptop that I do own, however, I only use it for school. duh lol. :3 

Using MDT in my environment works flawlessly with the string: Msiexec.exe /qn /norestart /i "%deployroot%\Applications\AdobeReader\AcroRead.msi" but, I don't want the desktop icon to be displayed.  Is there something I can add in the string to prevent this, or is there something I can do as a separate task to delete this icon after the deployment/install task?

I had an Adobe account for a class at my school. I asked my teacher to extend my account until my school email is deleted, which happens tomorow, June 30th. I'm not sure if she did this or not; she didn't understand how the subscription worked. I'm still able to use all the software I could during the school year. However, this page says that I have no paid plans, this page says I have an adobe for teams account, and this page says I have adobe for enterprise. What plan did I have from school? Is it still active, and why can I still use all the apps like Premiere Pro? I've also started getting adobe emails in my school email trying to get me to join creative cloud, which makes it seem like I've lost my account, yet I can still access the software. Why is this? My second question is: what is the best way I can continue working on my current project in Premiere Pro? If I switch the email on my adobe account to my personal email, will I still be able to access the apps? How do I

AdminConsole上で、現在のライセンスの期間の確認方法を教えてください。 

I cant believe this company is worth $174 BILLIONS and they still use free community for support for paid and commercial licensing... I'm not here to argue with community free members, i need proper support like you get from other companies. How do i get to that level of support?

Each time I try to go to fonts.adobe.com, or try to add fonts through the Creative Cloud app, I get the message: "Access Denied You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID." I have Adobe for Enterprise, my admin has given me access, and I have the email that was automatically sent to me saying I have access. I'm logging in with my workplace Google ID, and I tried resetting the password through my associated email address, but apparently that's not in the system because I haven't gotten a reset email.

We are currently using managed packages for deployments.  Non-admin updates and installs are disabled, but remote update manager installs are allowed.  We've noticed that the Creative Cloud Desktop app on our Mac computers will show a pop-up saying that updates were installed without IT deploying any updates.  I was wondering if anyone knew if this was Adobe forcing security updates?  We're just curious where they're coming from. Thanks!

제가 학교에서 지원해줬던 일러스트와 포토샵을 새노트북을 사게되었는데 creative cloud 다운및 설치 사이트 자체가 새 노트북에서 열리지가 않습니다. 이전 노트북에선 잘열리는데 새노트북에선 아예 열리지가 않아서 다운을 받을 수가 없는데 어떡해야하죠?

Hi, how can we change the organization name of our account? We have a legal and DBA name and I wanted to change the name that is registered as the "organization name" on the account. Thanks.

Alongside the release of Adobe CC 5.7.1 I rebuilt our Adobe Intel and Apple Silicon packages to have browser-based authentication enabled because our sign on redirect page white screens when attempting login through the application UI. In most cases the installer for intel and silicon based macs worked flawlessly and there were no issues. However in two separate instances I've seen the installer package fail to install. As a workaround I installed Adobe CC from the website installer directly and signed in with an account separate from my organization. I assumed that by doing this I would be able to navigate to /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml and modify the plist to enable browserbasedauthentication. However when I went to this location and also /Users/myusernamehere/Library/Application Support/Adobe/OOBE I was unable to find the OOBE folder entirely. Is there a specific account action that triggers the creation of this folder and the ServiceC

I would like to know this too.  I have spent about a month trying to get in contact with sales.   So far, all the phone numbers either do not answer, or if I get a person, they hang up. Spent another three (3) hours trying to get some sales, or support person.  From India they scheduled a teams meeting.  They just never showed up.   I am spending quite a bit of resources and cash on these products, of which I have no support.  How can we corrent this ?   I need to speak to support or sales to get these issues resolved.  It is costing us big bucks.   Much of which I may have to bill Adobe for.  It is a simple request to speak to a representive.  HELP!  

As a Global Administrator, you can track all changes made across your organizations using the Audit Logs in the Global Admin Console. Sign in to the Global Admin Console and navigate to Insights > Audit Logs.     You can do the following to filter the audit logs: Search events by the affected user or the admin who performed the event. Define a date range. Select an event name. Select an organization.   Also, if the organization that you are viewing the logs for has a child organization, actions taken by a System Admin in the child organization are also included in the audit logs. Audit Log data is retained for 90 days. You can search through the log, as well as export the data to a CSV file.   For more information, see Explore insights in the Global Admin Console.

Yesterday, June 27 2022, I spent 3 hours discussing my billing for Adobe with 3 Adobe representatives.  I finally reached a man named "Promod".I was hung up twice during that 3 hour period.  The foreign accents of the representatives made it difficult to discuss the situation.After 3 hours, Mr. "Promod "said he resolved my problem which had to do with my account being automatically severed/deleted.  At the end of the conversation, he said that my problem was resolved.  I had to do with provide appropriate billing card information.  I went in today to Adobe Console and I still cannot find them my account historical data is verifies my account as active. I called today to explain the situation and was hung up twice. The billing service agency or department PROVIDES POOR SERVICE. I STILL HAVE NOT RESOLVED MY PROBLEM. I DO NOT KNOW IF OTHER USERS/ACCOUNT MANAGERS HAVE EXPERIENCED SUCH POOR SERVICE AND POOR METHODS OF COMMUNICATION WITH RESOLVING BILLING ISSUES WITH

money has been taken out of our account for renewal of the adobe license however we are still getting notified that we have a billing issue and our subscription is expiring. Who do i contact for help?

Buongiorno,siamo un azienda,abbiamo scaricato ed installato Photoshop 2 mesi fa.abbiamo aderito al piano di pagamento.abbiamo ricevuto già due fatture maggio/giugno - giugno/luglio e pagate.Il programma mi dice che è terminato il periodo di prova e non parte.A quale santo ci dobbiamo rivolgere, visto che l'assistenza clienti è inraggiungibile quella in chat non capisce il problema? 

Hi. Question about adding team members to my account. So I use the creative suite and that's all fab. But I want to add some of my team members so they can use the mobile apps for content creation. I am happy to pay for each app for team members but ideally I would like it if we all had access to the same assets and resources within my existing account.full suite for each member is overkill as they only want the mobile apps. How can I make it so we all on same account? thanks in advance and sorry if it's a dummy question. Just can't work out how to do it. thanks dom