Questions

I'm in the process of transitioning our device licenses over to shared device licenses. We're a school district, so we had to hold off until summer to make the change.I have everything set up for the user sync tool on a server, and it's able to connect to our AD server and search. When I point it at a group of 10 users (as a test), it only says it would create 8 accounts when I run the sync tool in test mode. I created a nested group in AD, changed the group membership config as documented ( Advanced Configuration  ), added the initial group of 10 to that group, and another group with 4 users in it, and it still said it would only create the same 8 users when I ran the sync tool in test mode.Just to see what would happen, I pointed the config at our group in AD that contains all staff users (> 800), ran the sync tool in test mode again, and it still said it would only be creating the same 8 user accounts as before.I'm stumped here. Ultimately, I need to have it sync a total of

As an existing very large customer - why do I have to sign up to a "free trial" to just get the installer for Creative Cloud - which will allow me to install already paid for products and maybe purchase new product?

Hi,We are working on Windows 10 build 1809 from disc.I have built the AAMEE package and everything seemed to run smoothly until trying to install, as this is going to be put into our new image i wanted to test before deploying (using MDT) I keep running into the error Failed to launch the Bootsrapper process. Stopping the installing process.My PDApp.log is below for reference.Any help with this is hugley appreciated as im now at a loss.7/1/2019 14:24:11 [INFO] DeploymentManager - Build Version - 3.1.105.07/1/2019 14:24:11 [INFO] DeploymentManager - Logging Level verbosity Set  to 47/1/2019 14:24:11 [INFO] DeploymentManager - Executing immediate custom action for install mode.7/1/2019 14:24:11 [INFO] DeploymentManager - The CustomActionData string is : mode=install;sourceDir=c:\Adobe CS6 - Deploy\Build\;installDir=;origDB=c:\Adobe CS6 - Deploy\Build\Adobe CS6 - Deploy.msi7/1/2019 14:24:11 [INFO] DeploymentManager - Successfully executed the immediate custom action for install mode

So now Photoshop 2018 is crashing on everyone's PC in our office.  I've uninstalled, reinstalled, cleaned settings, still crashes on load during "initializing panels" and never even loads the GUI.  Crash report details are empty.  I've tried control+alt+shift to launch PS and that worked once and thought it was fixed but now it's crashing at the same spot again and that fix no longer works......and since we can't upgrade to 2019 looks like we have to downgrade to 2017.

When either the CCP or Admin Console are used to create a FrameMaker 2019 installation package, the PDF Creation Add-On is not installed, where Acrobat Pro has not been installed prior. This means that FrameMaker is unable to create PDFs. A work around is to use the ExceptionDeployer.exe to manually deploy the PDF Creation Add-On or, of course, have Acrobat Pro installed.Packages created with CCP for FrameMaker 2017 did not have this problem.I have created a bug, Tracker, so if this problem affects you, you may like to vote on it!Jon

same issue. I have 35 computers and about half of them do not have the Help / Check for updates option.  we are subscription based and installed from building the install file on the admin portal. All installed the same way.  This post is from November and no answers....  I spent 45 minutes on hold today and they finally hung up on me.

I subscribe to Acrobat DC as part of enterprise subscription (Illustrator and Photoshop too).Updates to Illustrator and Photoshop are pushed through the creative cloud, but I never receive Acrobat updates through cloud. A system admin has to install every time when I prompted through system tray notice. Now system tray notice is telling me to install an update that is already installed (19.012.20034). What's up with that.I am convinced this is due to previous installation of stand-alone Acrobat Pro installation on the same machine, which was uninstalled prior to installing subscription Arcobat DC.Any help you can provide would be appreciated so I don't have to call IT every time Acrobat needs to be updated and I can use cloud for updates just like my photoshop and illustrator subscriptions. Also, need help getting rid of annoyances to install updates that are already installed.

Installed Acrobat Pro Dc 2019.012.20034 from the webI notice a few machines have a newer version.I went to Help to "check for updates" and its missing.there is no updater under edit / preferences either.Thanks

How to delete my profile?

Hi, we have deployed Adobe Acrobat 2017 via customisation wizard, which is working fine. But we are having issues with knowing what file path we need to allow within Windows 10 to allow for Adobe updates to install, without being logged on as an admin user.  As we use software restriction policies on our Windows 10 devices. Do we need to allow the following paths to be unrestricted ?C:\Program Files (x86)\Adobe\Adobe 2017\*C:\Users\*\AppData\Local\Adobe\*C:\Program Files (x86)\Common Files\Adobe\ARM\*Or can they be locked down further?Many thanksDaf

In addition to the sharing restrictions policies, you can now allow or disallow the users in your organization to request access to a shared artifact. There are two access request policies to choose from:Allow access requestsYou can use this default setting to allow users with no permissions to a folder or document to request access to it.No access requestsFor added privacy, you can use this setting to prevent users from being able to request access to a document that has not been shared with them.To choose a restrictive asset setting for your organization:Navigate to Settings > Asset Settings in the Admin Console.Choose a Sharing Restrictions Policy and click Confirm.Choose an Access Request Policy and click Confirm.For more information, see Asset settings.

I'm in the process of transitioning our device licenses over to shared device licenses. We're a school district, so we had to hold off until summer to make the change.I have everything set up for the user sync tool on a server, and it's able to connect to our AD server and search. When I point it at a group of 10 users (as a test), it only says it would create 8 accounts when I run the sync tool in test mode. I created a nested group in AD, changed the group membership config as documented ( Advanced Configuration  ), added the initial group of 10 to that group, and another group with 4 users in it, and it still said it would only create the same 8 users when I ran the sync tool in test mode.Just to see what would happen, I pointed the config at our group in AD that contains all staff users (> 800), ran the sync tool in test mode again, and it still said it would only be creating the same 8 user accounts as before.I'm stumped here. Ultimately, I need to have it sync a total of

Hi Sonam and BaniWe have four licences. Paolo, a staff member has left and we have recruited a replacement (Vanessa). Can I simply alter Paolo's account details, changing his email address to Vanessa's email address? Is it as simple as that?

The 'Organization Name' is the name of your company, institution, or team, as entered at the time of purchase.Team administrators can edit the 'Organization Name' if you've purchased the teams plan directly from Adobe.The following help document explains how you can do it: Console settingsYou may also want to review and bookmark the following help document Manage your Teams account.​ This document contains details on how to Add products and licenses, Remove licenses, Change the primary admin or contract owner, Edit payment method and View past bills.Hope this helps.If you have any questions or observations add your comment below. For a specific issue, you can create a new thread.

I like to install after effect on my PC can any one help

Hello,I am trying to download payments invoices from an older canceled subscription. But can't find them anywhere. how can I receive them?I can see the invoices from my newer active subscription but can't find the invoices from the older canceled one.How can I receive them? I need them ASAPI must say I am very disappointed with adobe!!Why do you make things so complicated?I expect to receive the invoices directly into my email. and not go though all this hassle every time I want to find my invoices.Only to find out that the invoices from my canceled subscription are not even in the list.I tried contacting the live chat but they are completely useless.I am still waiting for a response from them (over 24 hours and no response).Tried to contact them a few times and nothing yet. I don't call this a live chat - it's a dead chat!V !ery disappointed

Previously in the Admin Console, I was able to view a list of all the machines where the Device license was installed.  Now that we have migrated to the SDL, I only see a count, but not a list of the machines. Is it possible to restore this view?  Am I not see or setting the correct preference?Thanks

I'm using the Acrobat Customization Wizard, trying to create a custom package.I can't seem to get the Javascript settings to apply.I'm wanting the enabled/disabled status of these two settings to be swapped.I have tried:Reading the JS devnet front to backMirroring the reg keys configured through Reader itself, via the registry tab in the wizard.In this snip, the top windows are the result of test installing the package, whereas the bottom are the desired settings, which seem to not be applying.I managed to get the security tab's settings to apply as desired, but javascript eludes me.Any ideas on what it could be or what else I could try?

I use one email as an admin (to buy and give access to the licences to my team). In last December (2018) i canceled two Premiere licence as we had no editing project for 4 months. Last week, i bought two new Premiere licence and gave access to the same user (work station A and work station B). Since then, I'm totally unable to use these two licence on any computer. I was able to use it once last Friday on one station and lost the access since then. I even tried to give access to a total new team member (email that was never granted access to a Adobe service)What i'm missing is that i have an other licence (Full creative app) that is working on any station. All the apps are up to date, using OS 10.13.6 (High sierra). Adobe is only telling me that they escalated the case to a senior representative. I have staff that come to work and are unable to use their station....Please help.

Now that I've deleted the user, I CANNOT assign the same license back to them. Going to start training our users to use GIMP.

I have an Adobe enterprise account through The University of Tampa but don't seem to have access to Adobe Captivate. Does that not come with the apps?

Install email used to appear within moments in the employee's email. Now it's an hour or more ?Is there a way to see if when and if it was successfully sent other than watching the employees email box ?

I've downloaded what I think is the most recent Customization Wizard but it won't open the Acrobat DC MSI file for version 19.0. Can anyone provide some insight? Wizard installed was CustWiz1900820071_en_US_DC.exe. MSI file is in the Build directory - Acrobat DC 19.0.msi. Error message in wizard is "Wizard cannot modify this MSI package"Thanks,Tim

Creative Cloud doesn't show the newest versions to download.  I checked my systems settings/requirements and compatibility settings and everything seems fine.  I am running on windows 10. It is a huge problem trying to work in documents my whole office is working in if I don't have the latest version.

I created a package using the CC Packager that uninstalls all products on a computer if the .exe file is run. Is there any way to run this .exe file silently? I'd like it if there wasn't a command prompt style window that popped up and showed me the uninstall progress. Thanks!