Questions

We want to deploy Acrobat Pro 2017 to workstations assigned to users.We do not want to "invite" users to create their own individual Adobe accounts and install it themselves.However, the licensing site for Acrobat seems to be set up to assign it that way.How do we change this so I can download the Acrobat DC Pro package to our network and push it out to workstations with SCCM as needed.We need to have this centrally managed, not have users do their own installations.Many users don't even have admin rights to install this on their own anyway.Users come and go, so we do not want licenses tied to external user accounts that we have to maintain outside of our own domain.

assigned users in my team doesn't have available the AE CC 16... why?

Hi , For API integration we need integration key to enabled . Kindly help on the same.Thanks & Regards,Balaji.

Hi,I couldn't install adobe cc in Mac os, error is p42, already did search through forum but nothing could match and solve my problem, is there anyone could help me?Here is the information:system: Mac os Mojave 10.14.3 (18D42)problem description: download installation from adobe, after type the username and keyword it started installing, but an error popup few second later when the progress is 0%.error information：Installer was unable to copy a critical file/directory. Error code: P42PDApp.log：01/28/19 11:28:25:495 | [INFO] | 1339 | ASU | IMSLib | IMSLib |  |  | 22239 | Build Version - 10.0.0.3501/28/19 11:28:25:495 | [INFO] | 1339 | ASU | IMSLib | IMSLib |  |  | 22239 | Logging Level verbosity Set  to 401/28/19 11:28:25:495 | [INFO] | 1339 | ASU | IMSLib | IMSLib |  |  | 22239 | Creating IMSLib instance WithXMLParams ...01/28/19 11:28:25:496 | [INFO] | 1339 | ASU | IMSLib | IMSLib |  |  | 22239 | Failed to retreive locale from the input xml

Good Evening,I'm attempting to extract the latest 19.010.20091 reader DC exe for an SCCM application package. I've verified that if I just install the exe I get the correct 19.010.20091 version, but once I extract the MSI file using 7zip and install I'm getting version 15.007.20033 from that same exe.Does anyone know what's going on? I really need to get that MSI to install the correct version.Thank you for any assistance you can provide,Robert S

As per the title a license has been assigned to an end user in Adobe Admin Console.The user has logged in to download the Acrobat Pro package and it is showing a link to subscribe.

Bear with me as I'm fairly new to the Adobe Creative Cloud world. I saw on the Adobe Security Bulletin page that there is a new Creative Cloud Desktop App out (4.8.0.410).  Normally, I download adobe apps for distribution (flash for example) create a script, then distribute to my users using SCCM.1. When I click on the download center, it brings me to the page to download the version that need Internet access to install.  This won't work as I need an offline version to install.  I found this page to download the offline install but it is a version behind at 4.8.0.400.  Is there a link to download the offline version of 4.8.0.410 somewhere?2. Even with the offline version, I can't seem to get this to install/update silently through command line.  Tried --silent, /s, -s ... nothing works.  It pops up with a screen for users to enter in their credentials (we are federated with Adobe).  I need this to be all behind the scenes as I'll be scripting this and

Hi, I am having troubles getting my domain validated. I have put up the txt record and checked it with MX toolbox like the other forum post but I still get the error"We were unable to validate ownership for the requested domain. Verify the DNS setup for the domain and try again."Any Ideas?

Hi,I wonder about shared device license.Any information about the usage, policies, and features of shared device licenses is good. Where do I get this information?I also want to quickly get information about new product releases or new product launches for Adobe products.Where can I get this information?

Hello everybodyI wanted to install a new package (just generated in Admin Console) on a client (Windows 10 LTSR).  Unfortunately, an installation error appears relatively quickly.Does anyone have an idea or tip?Best regardsHere is the log file:01/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Build Version - 1.15.0.6801/30/19 14:26:22:278 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Logging Level verbosity Set  to 401/30/19 14:26:22:362 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3496 | Successfully fetched the optionXML content from MSI database ...01/30/19 14:26:22:423 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3496 | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\Test\Desktop\Build\Adobe Lightroom Classic CC 2019 x64.msi" /qn 01/30/19 14:26:25:061 | [INFO] |  | ASU |

Lengthy email correspondence with Adobe support on this issue with Explorer.Exe closing and not relaunching.Package DetailsI have created a new streamlined package with applications that the business really need.Current version of Adobe Cloud Packager V1.7.0.4.3Adobe Acrobat XI ProAdobe Illustrator CCAdobe InDesign CCAdobe Photoshop CCSelf Updates disabled.  Self installation left enabled.Packaged using a Adobe CC for Teams License.Microsoft Visual C++ 2010  x86 Redistributable Setup within the CC Package - Has anyone else noticed that vcredist_x86.exe seems to take ages to install / not install.  On my LAB build I have tested this behavior with this preinstalled or removed and the behavior is identical.After 5 mins when the installation of CC seems frozen  (this is a 30 sec install usually) this install disappears and explorer.exe closes.  The installation complete however Explorer.exe never restarts.Can anyone shed any light on this.  Help assist. 

We recently purchased licensing for Acrobat Pro for using Sign. The intention was to use the integration with Salesforce. However, after purchasing through our software vendor, it seems that it may be possible that the integration with Salesforce is done through a different version. My vendor, (and by Proxy, Adobe themselves, as my vendor conferred with his contacts) have assured me that the SKU is the same for both products.What I need is to figure out how to download or install the Salesforce integration for Acrobat Pro. I've been unable to find anything in the management console, nor in Acrobat itself.Any assistance is appreciated.

I've recently setup the local Adobe Update server and can successfully update my Creative Cloud applications on this one machine, but adobe acrobat will not point to the new server, it still shows in AdobeApplicationUpdater log that it is pointing to adobes web update site.  The problem is our firewall is blocking that and it is throwing me an error.  Is there any where I can change the update URL.  I have placed theAdobeUpdater.Overrider file in \ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides\Program Files (x86)\Common Files\Adobe\UpdaterResourcesbecause acrobat is not part of Creative Cloud do I need to play it in another location?

I'm also interested to know. I have an Enterprise ID account with two licenses, but I can't load CC onto my new Imac because of the same issues Martin was having.......

Hello,While trying to install Creative Cloud adobe package I receive this error. What do I need to do to get this installed?Thanks

We have been wrestling wit this for several years now. We have multiple machine licenses that frequently require support from our staff. In order install updates, staff members login into their CC user accounts which seems to deactivate the machine license. This leaves us chasing down and attempting to re-activate machine licenese which doesn't always work. So we're left in a loop of using a user license to access the software and not knowing when we can switch the machine back to a machine license.This seams like  pretty dumb flaw in the licensing function. Is there a way to run a license server on our domain server that our machine licenses will always see? Is it possible to have both valid licenses running on the system. When the user logs out of the CC account, it would simply refer/revert to the machine license.

Recently the organization I work for started using Adobe Enterprise to assign Creative Cloud app licenses. Previously, app licenses were assigned to Adobe ID accounts on an as-needed basis. I have an Adobe Stock subscription attached to my Adobe ID (the same Adobe ID that was previously used for the app licenses). In the past, of course, there was a seamless connection between Stock and CC apps- I could license images directly to my CC Libraries and then access them in-app. Now that my apps are accessed through the Enterprise ID, I can no longer work seamlessly in this way.My question is this- is there a way to either merge or transfer the Stock subscription from the Adobe ID to the Enterprise ID? I have looked everywhere for information on this but haven't been able to find anything. Thank in advance for any input or help you may have!

Somehow I made a mistake in getting on a CCT plan for the entire year.  I already had a All Creative apps plan through another account and I don't want to be charged for two memberships/contracts.  I would like to see if its possible for an adminstrator to help cancel my CCT plan because there is a no way to do it on my end (no option(s) available).  I also want to see if a refund for at least January if not both could be credited because I had a license sitting around not being used for anything, because I had no idea I had subscribed to this thinking their was a biulling mistake with my ongoing plan on my other account.  At the very least I would like to convert it to a single apps plan only and utilize PS as my sole application.  I've cancelled my current creative apps plan too.  Can I get some help with this please?

I have the entire Creative Cloud Suite installed in 3 labs, and a number of smaller clusters of computers throughout the school that I work in. Upon logging into the Adobe Admin Console today, I see a notification bar across the top saying that device licenses are being retired as of 12/31/19, and that I should migrate to multi-user licenses instead, with a button to do so.Obviously, with the school year in full swing, that's not something I want to be jumping into just yet - most likely something I'll dive into during the summer. My question is this - what is the difference between device licenses and the new multi-user licenses? I haven't been able to find any documentation on the differences, and what migrating from device licenses to multi-user licenses means for us.

This first happened to me on Tuesday night. I was using photoshop and when I tried to do a quick export nothing happened. I kept trying and eventually saved everything and restarted the software. Upon opening the software I got a window that said:Membership ExpiredYou no longer have access to Creative Cloud. Please contact your Administrator to renew your membership and continue using Creative Cloud. My membership is fine. The last payment went through on 1/29. I am the administrator. When I log into my account there is nothing anywhere that says that my account expired or any money is due. I contacted Adobe via chat and was told this is a back-end issue and that it would take 2-3 days to resolve. I have an open ticket but there hasn't been any response. I was told I didn't do anything wrong, but what is going on? I already missed two $$ deadlines because I can't use any of my software...Is this happening to anyone else? Evan

I've deployed Adobe Reader DC using the msi and transform created with the Acrobat Customization Wizard DC.  It install fine but when users first run Reader they are prompted for an administrator credentials because the program C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\ADelRCP.exe is trying to run.Our users do have local admin rights.  How do I prevent this popup occuring on Reader startup and what does this ADelRCP.exe do?

I'm tasked with deploying Lightroom CC 1.5, but I can't make it work!I've been able to package a bunch of other programs, but this one isn't working the way it is supposed to. The installer doesn't complain, but when I start the program I'm asked for sign in. I even tried making a license package and run that. I can see my test computer in the device pool in the adminconsole, but it doesn't change the fact that the program requests sign in. Is there a solution to this?

Tengo instaladas las apps de Adobe en dos computadoras. En una puedo actualizar normalmente cada vez que aparece una nueva actualización. Pero en la otra computadora ni siquiera me avisa ni visualizo nuevas actualizaciones desde Adobe cloud. Hay algo que estoy haciendo mal? O las actualizaciones sólo afectan a una de mis computadoras?Gracias!Natalia

Hello, i could not find the right answer for this on my own so I'm asking the here. Can someone confirm if shared device licensing is available outside of the education segment.  looks like it may not be referencing the below as the value incentive plan seems its only available to schools.Licensing overview  if this is not available for enterprise is there some form of licensing that is not locked to a single user, and could be available to address shared machines (like a meeting room) Thanks

I asked a question why i am not receiving answers from Adobe since I am PAYING them an enterprise account.However i was told that this is not adobe support but it is a public forum>>??!?!>!?WRONG!I need to sign in WITH MY ADOBE ACCOUNT to get to this forumYour WEBPAGE SAYS TO USE THE FORUM FOR HELPAdobe Chat IS NOT ACCEPTABLE for a subscription based expensive packageNOBODY HAS THE TIME TO CHATAdobe's contact page has NO EMAIL SUPPORTMy vendor who manages my licenses DOES NOT KNOW WHAT TO DOI hope this is a clear message to Adobe to start fixing their stuff and their support. This is NOT ACCEPTABLE!Many other people are experiencing the creative cloud app breaking itself and needing a re-installNOBODY HAS TIME TO REINSTALL EVERYTHING FOR AN EXPENSIVE SUBSCRIPTION PACKAGE SOFTWARE LIKE THIS ONE! FIX YOUR SOFTWARE