Questions

HelloMe (from Estonia) and my colleague (from Latvia) would like to purchase Creative Cloud for teams. There is a package that can be shared in the company but can it be shared also between two different countries? No restrictions here?Thank you for the feedback in advance!

Hi all,Two questions. I have 135,000 student accounts within my GSuite environment and I've completed all of the steps to federate our Google domain with Adobe. My first question is, why do I also have to upload accounts to the Adobe system if they are already federated and service enabled within Google? Uploading by CSV with a limit of 5000 accounts per file is a real pain and might be a show stopper for us to utilize Spark.Secondly, I have attempted to upload a CSV with some students in it based on the Adobe template and I'm getting the error for all accounts stating "User with this Username and Identity Type wasn't found in this organization" and I've confirmed the information is correct. What is going on here?Thanks.

We are a non-profit society and have purchased one licence of CC 2019 for Teams.   I have added 1 user in the admin console and it now says that all licences are used so is there no way to have multiple users accessing that single licence? We have different people on different computers needing to use the various products but NEVER at the same time and some will be very intermittent users eg once every 3 months for about a week at a time.

Hello all.We are deploying Adobe Reader DC via SCCM on our network with specific settings, and each time we wish to apply patches or updates via SCUP with the official Adobe catalog imported, the settings are being reset on our client workstations. (viewer.aapp being recreated, desktop icon being recreated, file associations...).Is there a way to avoid this?Thanks in advance for any clue anyone may have.

I currently have 100 Seats for CC All Apps. Ive always used the downloaded application packager to create my Adobe install packages. Doing so i was able to choose device lic with a deployment pool. With the new versions of CC Apps the application packager is no longer supported. Im forced to use the admin console. I can no longer choose what type of lic I want to use when creating a package.. When i create one, install it on either windows or mac i cannot use the programs without signing into CC.. Once i do, the program goes into trial mode.. This is due to the fact i cannot assign users to products in my TEAM Admin console. Its not even an option... At this point im not able to use Adobe Apps. There are no options to assign products to specific users...

I am attempting to create a cc photoshop package for macs with the adobe application manager version 1.15.0 build 46I am logged in as myself in the app managerI am creating a packageLicense type: device licensedeployment pool: Creative cloud all appsI deselected: creative cloud desktop applicationshow applications & updateselevated privlidgesEvery time I run the installer on a client machine it fails. I've tried with High Sierra and Mojave.  The error I get is as follows:The Installation failed.The installer encountered an error that cause the installation to fail.The install logs suggest dumping a folder in /Library/Colorsync/Profiles/Recommended. That has not workedWARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{COSY-4.0.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xmlWARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{COSY-4.0.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xm

I need help..With the Adobe program. My credit card number isn’t accepted or is declinedCan you speak thai... Thx U

Hi,I created a SCCM application to deploy Creative Cloud App. With RUM, I enabled RUM Inside that app and then disable it for all other softwares. As Creative Cloud App is always install Creative Cloud App is becoming the pivot for RUM.I don't find a –productVersions value to update Creative Cloud App. So I am able to update everything except creative Cloud app. Does it means I need deploying the new version each time instead using RUM?Thanks,

Hello! We have CC subscription per device. Apparently, according to the Adobe website, CC 2019 does not support serial number licensing. When we upgraded to CC 2019, apps come as a 7-day "Evaluation" app. How can we solve this problem?Avaliar = Evaluation

Good Morning,We are having some issues in one of our design suites where all of the PC's were initially signed in and the product key was entered for our organisation upon first set-up. The users were able to use the software hassle free for a good period but very recently it is asking for them all to be signed in again (with some asking for the product key alongside and some not) and a good proportion are asking to sign in for a trial of Adobe CS6 Master Collection. We didn't install the trial version, we installed the full version with the full version product key . Can someone point us in the right direction to get this resolved? Obviously this is slightly frustrating when teachers are trying to teach classes which use that software!Many Thanks

Well, Jeff, today I was to join a presentation re. Adobe’s plans for device licensing, but when I tried to login this is what I got, repeatedly:Type Exception ReportMessage Invalid character found in the request target. The valid characters are defined in RFC 7230 and RFC 3986Description The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).Exceptionjava.lang.IllegalArgumentException: Invalid character found in the request target. The valid characters are defined in RFC 7230 and RFC 3986 org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:467) org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:294) org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:764) org.apache.tomcat.util.net.

The situation at our school is dire. Even though we are fully paid, we have received notification that our license has expired. What an incredible waste—of time, or manpower, and of energy.

Hi,I had packaged all the apps and got a msi file. Then I have created an application in SCCM with this msi file but the application is not getting pushed through SCCM to my Test Machine. But when I tried to install manually via msiexec installation script, it worked. Then I had tried to create a package in SCCM with the same installation script but still the machine is not getting installed. I had checked the logs but not applications has been detected. Nothing has been downloaded in ccmcache. Can someone please advise ?

We install creative cloud manually to the end users then install the adobe products they are entitled to. It takes around 30 mins just to do a manual install of adobe CC so can we can package it up it in SCCM ?  Also is it possible to have all the apps packaged, so that the end users doesn't need to contact IT team for credential ?

Our school uses Creative Cloud with our instruction of Photoshop, Premiere Pro, etc. The ability to access and share files between students and teachers has been wonderful. Creating shared folders for my classes allows me to push out images and collaborate on projects. I can also share files easily with co-teachers.Often, our students complete the online tutorials at their own pace. As a teacher, it would be a game changer if I could create a class (similar to how I currently create a shared folder in CC), invite or populate my students and then have the ability to track their progress with these individual tutorials. Currently, my students can see their own progress (image below), however the ability for a teacher to also see this would be awesome. Is this possible? Could it be added?Thanks!

I am following the Tutorial: Azure Active Directory integration with Adobe Creative Cloud | Microsoft Docs Where do I get the following from in step 3?Reply URL (Assertion Consumer Service URL)&Required Identifier (Entity ID)Thanks in advance

Hallo,ich brauche dringend 2 Informationen:1. Läuft diese Version auf einem Windows Server RDS ? Läuft die Installation problemlos ?2. Bei 10 Usern, wieviele Lizenzen müssen gekauft werden ?Danke für eure Hilfe im voraus.

I'm using Remote Update Manager (RUM) to update computing lab computers. I thought RUM would only install point-release updates (like Photoshop 19.0 to 19.1.7) and I haven't had any issues in since I started in September. However, I just got a report that Lightroom was asking for an Adobe ID, so I checked and I see RUM updated Lightroom 7.5.0.1186149 to 8.0.0.1193777 on Windows PCs (same on macOS, but I don't have the exact versions available), and this resulted in Lightroom no longer working in our serialized labs. Is this expected behavior or some kind of mistake?

I purchased the Adobe creative cloud 2017 license for Mac, but my programs stop working and the window pops out and asking for the serial number last night. I have only license code and no serial number. Does anyone know what happened? I did not associate with Adobe online subscription services, and also don't need it.And I don't have the Adobe account with it.

Hey Jeff,Our district is having issues with this currently also and are trying to get information from OETC on why our license is expired. After placing a different license in the license field, the application asks for an email/password combo. If I put in my own, since I am the admin for the admin console, it says that I have already used my 2 licenses. We have a site license from OETC and even in our admin console, we have over 50 licenses still available. I currently have multiple classes scrambling to find things to work on besides the projects they have in Adobe programs. Is there a solution for this yet?

Hi there,since 1 week I cant install any Adobe CC Pakets anymore.I am getting "The Bootstrapper Process return code is (42).Stopping the installation process." over and over again. Old Packages and new created Packages... its always the same.I am running out of ideas... So please help me.A part of the PDApp.log:09/14/18 15:02:08:977 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6136 | The Bootstrapper Process return code is (42).Stopping the installation process.09/14/18 15:02:08:977 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6136 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)09/14/18 15:02:08:977 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6136 | sendAnalytics : Unable to find deviceId.09/14/18 15:02:09:102 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 6136 | The

I work in the IT department of a state healthcare agency and due to HIPAA concerns we would like to roll out the latest creative cloud suite without the option to sync files to the cloud or store files on any internet based service in the creative cloud desktop application. Unfortunately from what I've read, this option is only available to Education Institutions. Is there a work around for this? Is there a registry key or file that can be changed, replaced, or deleted after installation that will block users from storing files on the cloud? We have over 200 computers to roll acrobat pro out to and most of those computers are in our legal and finance department so it's critical that we keep those users from storing files on the cloud and It's not ideal for the users to have the option to turn file sync on or off. Thank you for any support you can provide.

Hallo!Ein Teammitglied, das unsere Creative Cloud betreut, hat vor langer Zeit die Datei/den Ordner "Hauptheft" gelöscht.Seither bekomme ich ständig die unten angezeigte Meldung.Was kann ich tun, damit nicht alle paar Minuten (manchmal Sekunden!!) dieses lästige Insert erscheint?Unserem Grafiker, der als einziger die CC aktiv nutzt (wir anderen schauen nur ;D), fällt dazu auch nichts ein.LG Gerit

Well, on Top of this whole thing it sounds like Adobe will be adding another 20% to the licensing cost when the new solution rolls out. Sort of like pouring vinegar on an open wound and grinding in salt to finish the job. Sigh ... wonderful software, but wow! I don’t know about anyone else on here, but yearly subscriptions are starting to cause serious problems for our small non-profit.

I have a standalone copy of Adobe Acrobat, I deployed a new laptop that I need to install it on but I think I need to deactivate it to put it on another laptop. We have had it since 2015 but the email it was linked to changed because the person got married and there was a name change. I am trying to get A HOLD OF SUPPORT so I cantry to give them key code to change that info.