Questions

Jeff, One problem that Adobe may not be aware of is for those of us who also have a Typekit/Adobe Fonts subscription. I too updated to 2019, and have to roll back to 2018 for now. However, the Creative Cloud desktop application is where I have to download the fonts from the Typekit subscription. So, I have to have that app even with a license - because how else will Adobe verify that I'm able to use the fonts I've selected?On another note, since I have a license through my university for Creative Cloud, and the fonts are now included - will there be refunds for Typekit subscriptions, since those are now included in Creative Cloud?

I have come across several instances where a device has duplicated itself in the console, i.e. the same name shows up twice. The only difference between the two is that one device was last activated at an earlier date than the second device of the same name. Talking to IT all I can find is that those machines have been re imaged at some point.I read somewhere that the device license doesn't need to be reinstalled when a computer is re imaged but it now seems to me it needs to be both unistalled and reinstalled to avoid the issue of duplicates in the console. The problem is of course that they take up double the amount of licenses. What would the correct procedure be if a computer need to be re imaged, or is there some other reason this duplication happens? Can I simply deactivate the older duplicate or will that affect the newer version?

Since a few weeks PS 2018 started crashing in our managed AD environment (Win 10 1709) on different machines and fresh installs.We tried rolling back to 19.1.4, a version known to have worked, this did not fix the problem.It only occurs on limited user profiles with active folder redirection. Works fine when run as local admin. Other CC Apps are fine.The settings folder is being generated:\\dfs\<path to appdata in user home>\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 SettingsThere is NO crash report being generated, no Event log entry, there is a folder "Absturzprotokolle" in settings folder and PhotoshopCrashes in %temp%, both empty.I can provide a zip with all logs created during startup in %temp% though i see no way to attach it in this forum. I can provide a link in a private message if needed.

Please let me have a sample xml file, which is InTune compatible, with configuration for removing DropBox and Other Locations from the deployed app.I have already visited Enterprise Mobility Management — Enterprise Guide for Acrobat on Mobile Devices Thanks!

Currently, my organization has about 19 installations of Adobe Acrobat Pro DC and 2 installations of the full Adobe CC suite. I installed and configured AUSST on a server and deployed RUM to all user workstations. All workstations also have the Creative Suite desktop app.To install updates, I remotely run a command on all PCs:"cd <folder where RUM is>RemoteUpdateManager"This works to update the 2 Adobe CC users' apps but it does not update Acrobat Pro DC. I receive the following message:"<folder where RUM is>RemoteUpdateManager version is : 2.2.0.2Starting the RemoteUpdateManager...****************************************************************************************************No new applicable Updates. Seems like all products are up-to-date.RemoteUpdateManager exiting with Return Code (2)"Any ideas why this isn't installing?Editing to add more info:I have run the above command as administratorThe current version of Acrobat Pro DC is 18.011.20040 Thanks,

Please download the attached file to view this post

Hi,I've got an internal AUSST server that pulls updates directly from Adobe and I want my endpoint clients to pull the updates from the internal server using the overrides file created in the Creative Cloud Packager tool. However, I can't seem to get the endpoints to pull from the server, and they can't access Adobe themselves so we're currently unable to use Creative Cloud in our environment.I opened a support call with Adobe, but they closed the call saying I'd not responded within 24 hours, despite me having responded within three hours and sending the files they requested via email.Any help is much appreciated.Thanks.Tom

Is there documentation to help understand the use of the .p12 file in the preflight folder?  A folder and a password protected certificate is generated each time Adobe is updated and it is a security concern that I'd like to cover. Screenshot attached. 

Dear Adobe,I'm an art director at an ad agency. Our designers use your products on both desktop macs and ipads every day.Apps like Adobe Draw and Adobe Sketch are potentially very useful to us... Unfortunately there's a large barrier to their use in a professional capacity.The apps are great for starting a project, but not for finishing.To finish, one would want to transfer the files into photoshop or illustrator.The only way to do that transfer is to use creative cloud.There is no way to wire transfer, email, or airdrop the file... you MUST use creative cloud.This creates a major road block for us because we can't sign into your ipad apps with our enterprise ID. It returns an error message. So we can't transfer our files.Our current workaround is to:1. sign into ipad apps using a dummy CC account or personal CC account2. log out of our Enterprise CC account on desktop software3. login with the dummy account on desktop software4. transfer files to creative cloud which doesn't always wo

Hello,We have seen an uptick in issues with the Nov 13th update related to "Out of memory exception issues"I have read in other threads that you require us to turn on logging to capture info that you need? Is there anything elseCreate the following registry key :HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumpsFollowing are the steps:Create the registry key LocalDumps if it is not present already.Reproduce the problem (i.e. make the application crash).Locate the crash dump file in %LOCALAPPDATA%\CrashDumps. Note that if the crashing application runs under the System account, that resolves to C:\Windows\System32\config\systemprofile\AppData\Local\CrashDumps.Share the crash dump file.We have read through the known issues and haven't quite seen anything related to what is already on your radarKnown issues | Adobe Acrobat DC, Reader DC

Please contact me for specific details about our project

i am having a problem to install all kind of cc application or software. i mean the installation completes perfectly but when i try to start the software it gives me an error like this :i have a computer with intel core i3 processor and 4gb ram which runs on windows 7 ultimate with service pack 1. i think this specs are enough to handle software like:photoshop cc 2018.but i am having the same problem to start adobe photoshop CC 2018, adobe Illustrator CC and even with the creative cloud application.please help me to solve this problem.

I have looked over this site and have found ways to manually remove the software.  Is there a way to silently remove it from a MAC?Thanks,NC

Je suis titulaire d'un compte Adobe ID (personnel) et je désire créer un Enterprise ID pour acquérir d'autres abonnements pour des employés.Comment procéder ?

Good morning, I installed on a server XenApp 7.18 (Windows Server 2012 R2 in English) Adobe Reader DC with the July update (2055), but randomically when users print, nothing happens. The only solution is to get them out of the session and bring them back. Can you help me? Thank you

The questions I'm trying to answer are whether it is possible to patch existing Reader DC client installations (not the AIP itself) without uninstalling and reinstalling (our current practice) and what specific command to use to send the update.  Executing the command below I get "The upgrade patch cannot be installed by the Windows Installer service..." error.msiexec.exe /i "xyz\acroread.msi" /update "xyz\AcroRdr2017Upd1701130105_MUI.msp"Is it possible to just install the .msp file without calling the original .msi?  If so what is the command for that?For reference our AIP process is like this:  (from another post but describes it well)1. Create an AIP for the base version of Acrobat by using the following commands (Base Release):msiexec /a <xyz\AcroPro.msi or AcroStan.msi> TARGETDIR=<different path to folder where the AIP must be created> 2. Apply Patch (MSP) using below command (you will get the msp from the extracted folder <xyz>:msiexec /a <path

We need to be able to set a default configuration in Adobe Acrobat Pro so that all our employees can work by default with this configuration.We have already configured one of them. Is it possible to export the configuration and apply it to the rest of the employees?Thank you.

I have followed the following steps when installing Acrobat Pro 17 in my VDI scheme as an appstack:VMware Horizon Deployments — Enterprise Administration Guide Common Deployment Options — Enterprise Administration Guide (two of us have run this prov.xml file generator independently on different workstations and appstacks and had the same outcome during testing).We have Acrobat Reader installed in our Gold Image. vSphere 6.7, AppVol Manager 2.14.2.11, Horizon 7 Administrator, Windows 10 LTSB, using writeable volumes, and instant clones.It launches for most people (except for one person) but eventually pops up with an error that reads: "Adobe Acrobat Adobe Application Manager, required to run your trial, is missing or damaged. Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager_en_il." The one person it does not launch for gets that warning immediately. Everyone else so far can click "Ok" and continue using Acrobat for a short while. Ac

with recent security concerns is there a "simple" supported way to disable all and every feature in acrobat reader, just allowing it to display a PDF? Or is there another product for this? Still using windows 7.p.s editing the registry in 100 places to do this is not simple.

Please download the attached file to view this post

Last year, we deployed Adobe Acrobat DC with a perpetual license key with offline exemption. Within the last week, some users, less than 5%, have been prompted to log in when starting the application rendering it unusable. The current workaround is to uninstall then reinstall the software and we're looking for a better way. What is the best way to troubleshoot this issue?Adobe Acrobat DC (2015) - 15.006.30456Microsoft Windows 10 Enterprise - 10.0.17134 Build 17134

Hi all,I can see a lot of material on here which although recent (2018) is either out of date or not working (references to the FTP site for example)Im looking for a best practice approach to using Acrobat Reader which I can deploy in the enterprise and mananage via GPO / ADMX.Can I be pointed to a link which works or ADMX files, and a relevant working doc please?I have already spotted a number of articles ranging from Powershell modules to hand crafting policy preferences, none of which work as described due anything from content requirements no longer being downloadable, or scripts etc just not working.If this isn't achievable, We will be forced to move to an entirely different product, just to view PDFs, which can be managed my GPO.

I am creating a package for global deployment(31,000 endpoints). I have been asked to remove the "Online Support" and "Repair Installation" menu items.Acrobat DCVersion: 19.008.20071I have tried to use a Java script from Reader install instructions for Reader 9.//HideMenu.js//Hides Help – Repair Adobe Reader Installationapp.hideMenuItem(“DetectAndRepair”);//Help – Online Supportapp.hideMenuItem(“OnlineSupport”);This is not working.Any help would be appreciated.Thanks, Pete

Hi,I am package CC 2018 but we have several CC2015. I would like to force removing older version of CC when the installation is occurring. Is it possible to do so?Thanks,François

Inadvertently allocated too many CC licences and as a result 5 were flagged as requiring payment. Deactivated a number of licences, when then brought us below the licence limit, however 5 were still showing as requiring payment (even after waiting 24 hours).  We then deactivated these device licences, but don't know how to reactivate?