Questions

Unfortunately I feel for the "Update" photoshop link, again. It put me on a trail version which I thought was 30 days but I only have 3 days left and I think I updated last week. At any rate, I need to reinstall my photoshop 2017 until our enterprise solution rolls out next month. Is there a link to download previously installed versions of photoshop? Really glad I did not allow it to install the whole suite...

Is there no more Email, Chat or Phone support any longer? I cannot reach any individual representative at support.  Every link that starts with support, leads to the support knowledge-base articles which has no topic that matches.  It shows options for Chat and Phone but requires selecting product options, etc which all leads to articles.  As soon as you pick any option (as required) the Chat and Phone methods disappear...I think i need a real support person to fix my issue.  After renewing a couple of months ago (received email confirmation) Admin console is NOT showing updated subscription date, now all Team Creative cloud apps have stopped working (changed to "Trials").   I guess I should call Sales and talk about ending my subscription and asking for a refund.  Adobe always stafs the Sales line, never any technical support line.

I have a couple of subscription licenses for Acrobat Pro DC. Our notes on the computers they were assigned to were misplaced. We think we have a good sense of which computers have them, but is there a way to confirm remotely, i.e., via a Registry Key or .XML file or similar on the computer, without having to connect to the computer and launch the software?

I am trying to deploy Adobe Spark for Education (the free version) to our school district.  I was never successful during the summer and decided to give it another try.   I went through the steps of the deployment guide and I continue to get errors when I upload users.   Right now, I can only get users to upload one by one.  I can't seem to get a CSV file to upload without errors. Then, with the student I did get uploaded, it blocked him from using Adobe Spark due to the age restriction. I was under the impression that Adobe Spark for Education would work for all students.  Would someone be able to help me get Adobe Spark for Education going in our schools?  I would like to use SSO as well.

HI need help have a laptop that was deactivated and i now need to reactivated it so i tried the Reactivation of Archived machines in Device licensingbut i cant fined the prov.xml please help i used ccp was used a create the package if that helps

Ahoi werte Adobe Gemeinde,wir haben hier im Unternehmen 2 Rechner, auf denen die Creative Cloud installiert ist. Der eine ist auf Windows 7 installiert, dort läuft das Programm ohne Probleme, jetzt hat aber der entsprechende User einen neuen Rechner mit Windows 10 bekommen und da mag die Creative Cloud eben nicht. Gleiche Firewalleinstellungen, gleicher Virenscanner, gleicher Nutzer, gleiche Proxyeinstellungen und ich doktore mir da nun einen Wolf, aber es will nicht.Zum Fehlerbild:Man bekommt nach der Installation der CC App beim Programmstart die Abfrage gezeigt, die eben nach dem Userzugang verlangt. Das gibt man an, danach kommt der Ladedonut und das war es. Er meckert nach einer Ewigkeit, dass er keine Verbindung zu den Servern bekommen würde, aber das war es dann auch schon. Am Freitag ging es wohl noch, zumindest die Photoshop CC zu installieren, aber jetzt geht da eben gar nichts mehr.Hinsichtlich der Troubleshooting Optionen von Adobe bin ich eigentlich alles durch. Der User h

Hi all,I work in an enterprise and work with SCCM.I have been able to successfully create the Silent install package of all creative cloud apps using the Creative Cloud packager. I have the latest apps as of 19/10/2018.It have tested the install and it works as intented.However the uninstall isn't working as required for our organisation. Firstly, The uninstall package created using the Creative Cloud packager requires user interation and opens a cmd box interface. I have searched the internet but haven't found any switches or commands that will make the uninstall silent.Secondly, when the uninstall package created using the Creative Cloud package completes, it leaves Acrobat DC, Acrobat Distiller DC, Adobe Creative Cloud, Adobe Extension Manager CS6, Adobe Fireworks CS6, Adobe Flash Builder 4.7 and Adobe XD CC still installed on the machinee.We require all these apps to be removed with the uninstall to optimize disk space and performance. Thanks for the assistance.

Hi, I am trying to change following settings via registry or a configuration file across all workstations in our organization.TrackerUnder the sentence that reads "Automatically Check for New Comments and Form Data," scroll right to select Never. Under the sentence that reads "Suspect the Check for New Comments and Form Data," scroll left and select After 30 days of inactivity. How can I change this setting other than Adobe application GUI interface?Thank you kindly for help.

I am using SCCM's Third-Party patching tool and I'm having a problem updating Adobe Reader DC on approximately 40 PCs.  These are all Windows 7 64-Bit Enterprise machines.  Most of these machines have been in production for about 5 years or more.  I have been trying to get these to update by performing a clean install.  I have already used the Adobe Reader cleanup tool (both versions for Reader and DC) and I have ran these twice before installing Adobe Reader.  The version that has been installed is 19.008.20071.  I have an update that I have been trying to push to these 40 machines is Adobe Reader DC 19.008.20074.  Adobe Reader DC 19.008.20074 is failing like all other previous updates.  Just to let everyone know, these issues happened after we attempted to push Adobe Reader DC continuous track on all our machines.  For some reason these 40 machines just failed.  They failed to properly uninstall all old versions of Adobe reader, and e

Hello,I want to configure SSO for my company.But in this tutorial :Set up user identity in the Adobe Admin Console in " Links domains to directories " point 5 : I don't have Identity into SettingsCan you help me please ?

I have placed the AdobeUpdater.Overrides file in the appropriate directories:/Library/Application\ Support/Adobe/AAMUpdater/1.0C:\ProgramData\Adobe\AAMUpdater\1.0When I run the Adobe Application Manager, and look for updates it doesn't even look at the Overrides file, it continues to contact the Adobe update server, I know this because I put the Adobe update server in my hosts file to 127.0.0.1When I do this it gives me the "Server Not Responding" message, otherwise it finds the updates and downloads them like normal.Any suggestions?

I have a computer lab all installed with Acrobat Reader DC. Some of them are on  version 2019.008.20071, and some are on 2019.008.20074. We are having an issue with the header being cut off / trimmed when printing in Acrobat Reader version 2019.008.20071, but prints perfectly fine in version 2019.008.20074. Why is it that some PCs are able to update automatically, and others are not? How can I trigger the automatic update for all the PCs, and not have to manually update each computer 1 by 1? All PCs have the AdobeARMservice started.

Same issue here...again. Tried the fixes proposed on every forum and self-help link as well as the volume serialization fix. Still nothing. Have now been on hold over an hour hoping to get access to the software I paid for. Disappointing Adobe hasn't fixed this problem yet.

Hi, In the link below, it says At the end of 2019, Adobe plan to start decommissioning the use of serial numbers.  Is it real? To me, it is quite suspicious. https://www.adobeeventsonline.com/enterprise/2018/Update/invite.html Can anyone confirm it? Thanks,Shuopan

I've created an App-V sequence of Adobe Acrobat DC 18.011.20063 via the document App-V Deployment | Acrobat DC. When I test by installing on a VM using the Powershell command Add-AppvClientPackage <package.appv> -DynamicDeploymentConfiguration <DeploymentConfig.xml> | Publish-AppvClientPackage -Global | Mount-AppvClientPackage, it installs and launches successfully.However, when the same sequence is pushed to the machine via SCCM, the Adobe Acrobat DC shortcut is missing from the Start Menu. The Distiller shortcut is present as well as all the files in the App-V folder. I've tried many things to get this to work properly and no luck.There is an application in the DeploymentConfig.xml called AcrobatInfo.exe which has the same <name> as Adobe Acrobat DC. I've set that to "Application Enabled=False" and no luck.Any ideas to help me out? I'm stumped.

Just had a useless hour long chat with a couple support people, one claiming to be a Supervisor.I am at the end of my annual term for Creative Cloud for Teams and want to cancel before the next annual renewal on Nov 6.  Per the terms, I should be able to cancel the renewal now and use the software I have paid for until the end of the current term.  Support says they can only cancel it now and I can't use the remaining time on my paid product.  They lie and say those are not the terms for Creative CLoud for Teams and that there is no way for them to do this - all I am asking for is exactly what the terms say should happen!Has anyone else dealt with this? Adobe Subscription and Cancellation Terms | Adobe Creative Cloud for teamsAnnual contract, paid monthly[...] Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by contac

We are using a privoxy white-listing proxy server which does not require authentication and works flawlessly with Creative Cloud Desktop 4.5.0.331; but any artists who have updated to 4.7.0.400 get prompted for proxy credentials that do not exist. I am guessing that 4.7.0.400 requires access to one or more servers that are not listed in the support documentation for required sites (https://helpx.adobe.com/enterprise/kb/network-endpoints.html​). I have white-listed all of the following (the plus sign acts as a wildcard on privoxy, so some of these are probably redundant; but I have them in place, just in case I am reading the documentation incorrectly):+. services.adobe.com+.acrobat.com+.adbecrsl.com+.adobe.com+.adobecc.com+.adobecce.com+.adobeccstatic.com+.adobedtm.com+.adobeexchange.com+.adobejanus.com+.adobeku.com+.adobelogin.com+.adobeoobe.com+.adoberevel.com+.adobesc.com+.adobetag.com+.bam.nr-data.net+.behance.net+.businesscatalyst.com+.creativecloud.com+.ctldl.windowsupdate.com+.d

Dear AdobeI would like to know how we can change our license from a device license to a USER License.We are on the latest Adobe subscription. Do I need to deactivate the device licence in the Adobe portal?Thanks for any help and supportSimon

Hi!Adobe (Acrobat) Reader DC. In Tools Pane appear many tools unusable for users, I mean – when they try to use these (some of) they will be redirected to … Anyway, is there possible (using registry or script etc.) to remove some tools from Tools Pane, firstly these which users can’t use? Yes, I’m aware there is no such option for Reader in customization wizard, but perhaps is some other options to accomplish this. Very confusing for users to have options they can’t use anyway. Also, I’m not sure removing Tools Pane in full is good ideas as some of tools could be handy (which is directly usable in Reader and don’t need any … purchase or setup, you know.).More thanks, Alar.PS! Sorry if this question is answered somewhere here, couldn’t find. Please point.

Have been running Adobe DC or Creative Suites using Named User deployment in a Cittrix XenDesk 7.16  environment using stateless machines with user profiles for 6months with no issues. Yesterday when users tried to login to Adobe DC they are getting the popup  for the "License limit reached" and the two options to either "sign me out of other computers so I can sign in here"or "I signed out of one computer so I can sign in here" Each user has their own Named User license assigned. What all of sudden could be causing the license to not "release/reset" when the VDI machine is shutdown. Once again this starting happening just yesterday and is taking place with separate companies that we support each with their own Adobe Subscription Accts. The architecture for the XenDesk environment is the same for all of them.

Actually we are running CC 2018 on a Windows Terminal Server 2012R2 that seems not to be supported by CC 2019 anymore - CC installer rejects to update.Will it be possible to use CC 2019 versions if we decided to upgrade one of our Terminal Servers to Windows Server 2019?No, we don't use Windows Desktop PCs anymore..Thank you in advance!Gerhard Schneider

Hello,i tried to install Creative Cloud for teams on my MacBookPro in the the homeoffice, then my MacBook crashed and doesn't boot anymore. I find out that the connection to CC needs the dedicated grafic chip (AMD Radeon HD), wich is now overheated (i contacted the apple support). What can i do? Do the CC apps work without a dedicated grafic chip? Can i deactive the external AMD and work with the internal chip (Intel HD Graphics) ? Or is there another solution?Best RegardsSteffi

hi,we have 40 licenses for creative cloud. We managed to install these for most of the students on Mac. We have a few students who had a trial version installed. For therm the in stall fails. We followed the steps below but still can;t install. Any suggestions on how to solve this?uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.use the desktop app to install your cc programs/trialsbest regards,jeroen

HiI can't Administrer teamMy account are jss@factum2.dkIs says - there is an problem - kontakt support.We have usersjss@factum2.dkhkr@factum2.dk​We cant get acces to the licensnumbers

Hello,In the Creative Cloud Packager installer on Mac OS there is a message that the cc 2019 version is not supported. The only way to access it is to go through the administrator console on the web and create a package. But this only creates Nominatif license packages and we have an educational K12 license for desktop deployment. How should I proceed to access the latest version?Thank you[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from regular to deployment... Mod][And more information and Packager Links https://forums.adobe.com/thread/1586021]