Questions

Hi,Does anyone have experience in deploying Adobe Acrobat Standard via GPO, or using N-Able?We created a package in the web portal.Thank you in advance!

Around 9pm PST on Dec 31, 2017, my previously working home installation of Adobe Photoshop CC 2018 decided to revert to trial mode.  I had been using the Creative Cloud for Teams account associated with my work e-mail address for many months without any issues, but an odd quirk seems to have triggered a hiccup in the licensing for the applications on my home PC (Premiere Pro and After Effects also reverted to trial modes).  When I returned to the office on Jan 2, all of my applications on my office workstation were working fine and I verified with our IT department that our Team license is still active and valid...but my home PC continued to list my installed applications as being trials.I logged off of Creative Cloud on my home PC and decided to try and install it on an older home PC.  Everything installed as fully licensed there.  But I have better hardware in my slightly newer PC (I can't use Mercury GPU acceleration on my old PC), so I eventually need to get thi

I am having problems installing Acrobat on Windows 10. Every other program in the packages I create install, but not Acrobat.We have an education license to creative cloud.  I create the package, run the install.  Everything but Acrobat installs (e.g. photoshop, illustrator, indesign, etc.). So I uninstall everything, run the creative cloud cleaner, remove any last folders of Adobe, create a new package, run the install. Again everything but Acrobat installs. I look for Acrobat thinking maybe it just didn't create a shortcut. But a search of the computer for acrobat.exe comes up with nothing.I try creating another package with acrobat and dreamweaver. Dreamweaver installs, acrobat doesn't.These are fresh installs of Windows 10. I have tried this on 2 different computers with the same results.I have successfully installed this on computers with Windows 7 though it sometimes takes 2 or 3 installs/uninstall/run cc cleaner repeat to get Acrobat to install.Why is this so difficult

I have been trying for a couple of years, with a couple of deployment products to get ALL older versions of Acrobat and Reader OFF all of the PCs on the domain and deploy a standard configuration of Acrobat DC, now we are on to Acrobat 2017 and still we have to touch over 70% of the PCs manually.The tool provided by Adobe simply doesn't remove everything or even enough of everything for deployments to work.  Can someone please point me at a method to make this automated so we don't have to go to Edge for PDFs?

Hi, I have a user within our company that requires support on an issue that he's having with Premiere Pro and Audition. The only contact method I can find to obtain support is to post on this forum, the user has a disability that make it difficult to post on forums, is there a way he can have phone & remote support?

Recently I've noticed that I'm unable to download updates for my CC apps at work. (It hasn't been an issue thus far):Exit Code: 113-------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '113' occurred while downloadFATAL: Fatal Error '113' occurred while downloadFATAL: Error occurred in download of package (Name: AdobePhotoshop19-Core_x64 Version: 19.1). Error code: '113' -------------------------------------------------------------------------------------I've tried the troubleshooting tips on this page with no success:Resolve connection errors with Adobe Creative Cloud and Creative Suite applications Our IT team have said that our firewall settings may have changed recently which could be contributing to the issue.-Is there a specific port or ports that need to be opened for the updates to work again?-Or alternatively anything else I can tell our IT team to try?Thanks,

We have about 70 users in our environment and we support Adobe Acrobat Standard 9, 10, 11, 12, and a hand full of Standard 17.   Two of our executives got their systems stolen, and we'd like to reclaim and reuse their Acrobat licenses on their new systems.Question:  How do we get this done?Thanks!Leon

Hello there, I am packaging up the new Adobe CC Apps and I am using Powershell Application Toolkit to package up the application. I have everything working Uninstall Older App and Install New, this whole process is working with no issues.My problem is that when I uninstall any CC app, it does not remove Adobe Creative Cloud Application. I searched the web and found that I can use the Creative Cloud Uninstaller using the -u command. The issue is that when I run the Creative Cloud Uninstaller.exe -u it is asking user to click the uninstall button.Is there another switch that I can add to make the uninstaller silent? Josh

Bonjour,J'ai une erreur après la fin d'installation d' un pack de déploiement fait avec Adobe Creative Cloud Packager.J'ai enlevé le logiciel Dimension CC car dans un forum en anglais, c'était indiqué.J'ai déjà fait des packs d'installations pour ces mêmes machines et autres et je n'ai jamais eu ce problème.La machine est propre car remastériséeOS Windows 7 Pro x64Auriez-vous une solution s'il vous plait ?MerciCordialementMessage d'erreur en fin d’installation:Extrait du fichier log d'installation PDApp.log.01/25/18 10:02:07:294 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5456 | Build Version - 1.13.0.5901/25/18 10:02:07:294 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5456 | Logging Level verbosity Set  to 401/25/18 10:02:07:326 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5456 | Successfully fetched the optionXML content from MSI database ...01/25/18 10:02:07:326 | [INFO] |  | ASU | MSIInvoker | MSIInvoker

Hi, I was preparing (with SCCM 2012) a package to install and uninstall the Adobe CC suite 2018 and I encountered a problem. The installation package works correctly, but if I run the uninstall script with the command AdobeCCUninstaller.exe, I get the error message "AdobeCCUninstaller not launched with Admin privileges". How can I solve the problem?Regards

Hello Everybody,I've been working on a Rollout of Adobe Acrobat via SCCM.The Devices that are supposed to receive Acrobat DC currently have installed Adobe Acrobat 9 and thats where the Problems beginn....In my Script i send out an uninstall Prior to the install of DC. On all Client Computers the Script Fails since the uninstall Fails.It took me about 2 Weeks but i managed to figure out why the uninstall Fails - the reason is the pdfmoutlook.dll.Also this Add In is disabled in Outlook its still loaded.I tried unloading it via regsvr32 -u pdfmoutlook.dll and the Computer says it has been successfully unloaded but its not.Now my actual question is:Is there a way to actually remove the .dll completely without having to shut down Outlook? I can not send a Task Kill to Outlook Prior to the Uninstall since someone could be actually working on it and losing process. If you have any idea what to do please feel free to share

I have installed the Creative Cloud Production Premium suite. I am getting the Configuration Error 16, please uninstall and reinstall the product.I have done so, under the root user.When connecting to a Domain account, I get the error.I am using an iMac 27 Mid 2011Processor 3.4 Ghz16 GB RAMmacOS SierraI have called Enterprise Customer Service, and they remoted in and tried to change the drive permissions of the SLStore folder and the Adobe PCD folders to the correct permissions, and it is still failing. They in turn tried to get me to use online chat support, which I lost the window, and couldn't get back in. No case number was given to me.Please, this needs to be resolved ASAP, as this is a repeating and frustrating problem.

Hi!We've created a Creative Cloud package and install it silently. This works just perfect, but when I want to remove it silently, Adobe Preview CC and Adobe CoreSync remain installed. That means I'm not able to remove the Adobe Creative Cloud application. I already tried with the AdobeCreativeCloudCleanerTool.exe, but this also didn't help.I'm able uninstall both components using the uninstall strings:"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\Uninstaller.exe" --uninstall=1 --sapCode=COSY --productVersion=2.4.3 --productPlatform=win32 --productAdobeCode={COSY-2.4.3-32-ADBEADBEADBEADBEADBEAD} --productName="CoreSync" --mode=0"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\Uninstaller.exe" --uninstall=1 --sapCode=PSTI --productVersion=1.3.2 --productPlatform=win64 --productAdobeCode={PSTI-1.3.2-64-ADBEADBEADBEADBEADBEAD} --productName="Adobe Preview CC" --mode=0Is there any possibility to remove these two components silently?Best regards,Gilbert

Hi David,We deploy CC apps using the Creative Cloud Packager and a serialization payload. We don't include the desktop app on our staff or student computers. How would we resolve this error in that case, please?Thanks.Adam

Hi everybody,I need to deploy Adobe Acrobat Reader DC on thousands of computers in the school.I do not want users to have access to tools that are not free. For example, when I try the tool "Export PDF" he sent me to a webpage and offers me to buy the full version.This will generate a lot of helpdesk ticket. I am sure you will understand the issues.I have tried the solution I have find here: DC Tools Customization but it seems not working. For instance, I imported the followings registry settings without success, the tools remains available:********************************************* START OF THE REG FILE *********************************************[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\AcroApp\cDisabled]"a2"="EditPDFRdrApp""a3"="CommentApp""a4"="FillSignApp""a5"="CollectSignaturesApp""a6"="SendAppFull""a0"="EPDFApp""a1"="CPDFApp"[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\AcroApp\cFavorites]"a2"="EditPDFRdrApp

Hello!Have a 25 device licenses Creative Cloud for Education, and some devices (not all) has a trouble during installation СС.Fatal error is "The HDPIM Setup Process return code is (190).Stopping the installation process. Product Media (PHSP, 19.1) installation failed ..."Create an installation package with Photoshop only for testing. Version Photoshop 2015 installing without errors, but latest (2017, CC) versions have the error 190. Demo version of Photoshop do not have this problem, but I cant activate it, because device license don't have an activation key. System is : ACPI x64-based PCMicrosoft Windows 10 Enterprise LTSBDualCore Intel Celeron G1840T, 2500 MHz (25 x 100)Asus H81T (1 Mini-PCIE, 1 mSATA, 2 DDR3 SO-DIMM, Audio, Video, Gigabit LAN)Intel Lynx Point H81, Intel Haswell 3968 МB (DDR3 SDRAM)4 ГБ DDR3-1600 DDR3 SDRAM (11-11-11-28 @ 800 MHz) (10-10-10-27 @ 761 МHz) (9-9-9-24 @ 685 МHz) (8-8-8-22 @ 609 МHz) (7-7-7-19 @ 533 МHz) (6-6-6-16 @ 457 МГц)Intel(R) HD Graphics (1 GB)Int

Just made a package of CC for Teams for education (device license) . Deployed the .msi via barramundi software to an Win 10 notebook without any issues. Tried the same package for win7 professional SP1 x64 Computers but all i get is a very long setup routine resulting in an error 190 in the PDApp.log (The HDPIM Setup Process return code is (190).Stopping the installation process.) But Microsoft Windows Version 6.1.7601 should be ok as far as i see.Copied the whole build-package locally, startet it as admin, used the cc uninstall tool ... but iam not able to get this thing done on our win 7 machines.Somebody has an helpfull hint`?

So I just setup an Adobe Update Server.  Everything is working fine with it.  I've distributed the overrides files to both my Windows and MAC users.  I've seen both systems update properly from the server.  I am using AUSST version 4.0.0.42However today I had a user call in a ticket claiming they were out of date, they were missing features that Adobe said were now available.  Shame on me for not checking to verify the server was indeed up to date.For some reason it seems like the Adobe Update Server tool only download updates from 2015 and previous.  The user in question was missing the updates to Illustrator.  The latest version downloaded was Illustrator 19.2.1.147.1 for both Mac and Windows.I've done an incremental download and still nothing has changed.How do I get the 20 and 20.1 version of Illustrator downloaded?  Not only that, but the rest of the updates as well (ex, last photoshop update = 16.1.2 on my server).[Moved from the non-suppor

Good morning,We are seeing an issue with behavior similar to that of the Project Felix on windows 7 issue. In that an install will begin...then roll back and fail. However the opposite OS is affected in our case. Windows 10We have successful installs on all Windows 7 machines and we have successful installs on SOME windows 10 machines, all 64 bit. Installs from both a network share and local work. Both also don't work on the problem machines. All Windows 10 machines are built from the same image. The following is the PDApp output. I have tried multiple packages of varying size and am currently testing with a small one consisting of just photoshop, illustrator, and indesign. This is my first time building packages so if I missed something simple please be gentle!01/17/18 08:36:07:624 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5584 | Build Version - 1.13.0.5901/17/18 08:36:07:624 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5584 | Logging Lev

Adobe Reader DC 2017 install issues​

Hi All ,we are having adobe reader XI installed on all PC . as this product is going to end of life . we are planing to upgrade this.Anyone please help to clarify below thing.1. Adobe reader DC is licence based product or it's free ware ?2.For upgrade the adobe reader XI to Adobe reader DC do we need to uninstall reader XI or direct upgrade will support .

Hello,i was wondering installing Adobe Reader and Acrobat on a terminal server is still supported? previously we had documentation to support this setup with reader and acrobat X. However, i cannot seem to find similar documentation. any ideas?regards,

I just purchased Adobe DC Team (7 Licenses)... I am the administrator on all my machines. So I need to download and install on them under the admin account. When I assign users, it wants me to put the user e-mail account in. I don't want that going to my users. So when I tried to use my e-mail, I can only use it once. The bigger problem is that I personally have 3 of the machines so I cannot assign the other two licenses to them because I used my license on the initial one. Huge dilemma. Can anyone assist... Thanks...

I created an installer using the Adobe installer customization tool and our corporate volume license key and tested it. Worked great. I wrapped it into our SCCM offline reimage task sequence and have started reimaging machines. So far 10 have been redone. This morning, 6 of the 10 have the Sign In With Your Adobe ID error and will not continue. The other 4 work fine. When I try to remove and reinstall the package, it says invalid license key. I know that isn't true because other machines still function properly. Any suggestions?

Hi,I have recently a Problem with adding the most recent msp file into the msi of Acrobat Reader DC.MSI Version: 15.007.20033MSP: Version: 18.009.20050I downloaded the MSI seperatly from the Adobe FTP Server and I extracted it from the recent .exe file I get from Adobe - Weiterverteilung von Adobe Acrobat Reader DC The Steps I take are the following.Run "msiexec /a AcroRead.msi" in a Command Window which I ran as Administrator.Extract files to a local destination (In my case C:\AcroRead\)Run "msiexec /a "C:\AcroRead\AcroRead.msi" /p "C:\users\XXXXX\downloads\AcroRdrDCUpd1800920050.msp" in the same Command Window from Step 1.I get istantly the error .So, how do I resolve this Error?