Questions

Hi, there! I bought a whole new Mac mini (runs in Traditional Chinese) and upgraded it to the latest version. I want to use CCP to make installation package for Adobe CCT.After downloading CCP, I started running the program and found it runs in Simplified Chinese UI. It's OK for me, I can read it. But while downloading Adobe CC, the speed is extremely slow.  I thought it may connect to China (but I am in Taiwan).So I decided to chang the main OS X language to English in Language & Text preferences and run CCP again, and found it go back to normal speed.I can't explain why there is a huge difference in speed, maybe something is miss configured?

Hi, I work for a small private school and I need to reinstall our site licensed copy of CS3 Premium on our desktops.  I have been able to install just fine, no problems. I have a proper serial number and that part checks out, no problems. The problem is that I cannot activate the software.  I have talked to Adobe support a number of times and what they are telling me is that the activation server at Adobe is no longer running since the product is too old, so that is why I get the error about the server not connecting or the error saying that I have used all of my activations (impossible, since I have a site license for the product).You might suggest the Offline Activation, but, alas, that is no longer available as well or the phone activation.Support basically told me to go to the forums and hope for a workaround.  I have looked through many of the forums, but I only get the answers that recommend things I have already done above.  I am looking for one of two things

Hello.A few months ago, Adobe had some internal issue regarding Acrobat Pro 11 licensing/registration which caused long established Acrobat Pro 11 installations to act as though they've never been registered.   I've had at least 1 user crop up today displaying that very same issue again.   We're running 11.0.18 with absolutely nothing being changed for months.Anyone else seeing this again all of a sudden?

I share everyone's frustration with the blocking pop up!I've had valid CS licenses - purchased directly from Adobe - since 2008 and validly licensed Adobe products since 1998. I have been using CS6 every day since it was installed (March 2013). However, in the last year I've been blocked three times by an "expired 30 day trial version" pop up message. I've NEVER had a trail version of any Adobe software. Fixing this problem 6 months ago required a walk through with Adobe CS Tech Asst personnel (now no longer available) and a "special" download via the Adobe site.I just got the message again. Once again I'm being blocked from production work when trying to use a valid product license number.I can be kind and verbalize my suspicion that Adobe is deliberately inserting malware via updates, at this point in time to Acrobat Pro/Flash, as a direct attempt to force me to purchase the CC version. NO. I will update when and if I so choose.Six months ago the "Adobe "fix"  was both frustrati

Hello... I successfully built an Adobe CC 2017 package for Mac with our Education license. Once installed, everything works as it should... applications are licensed, and I can update without having to sign in with an Adobe account. Great. Except, Acrobat DC is the only application that can't update... "An error occurred. Please check for updates again later. Error: 104". The version is 2015.020.20039. I created the installer yesterday.I also created a Windows installer yesterday, which also installed as it should, and everything can check for updates. Acrobat DC successfully found an update, 2015.020.20049.Anyone else experiencing this same issue, or know what the deal is? !

Hello,I am trying to roll out an Adobe CC 2017 package on multiple Windows 10 computers. I have created the package with the Adobe Cloud Packager (and re-created it in case of corruption). I have removed ALL CC apps from the machine prior to the install (We were previously running CC 2015 apps), and have ran the CC cleaner application to purge any remaining installation remnants. The package includes the following applications:This package contains following productsFlash Builder Premium (4.7)Acrobat DC (15.0)Fuse CC (Preview) (2015.1)Extension Manager CC (7.0)Illustrator CC (2017) (21.0.0)Media Encoder CC (2017) (11.0.0)InDesign CC (2017) (12.0.0)Audition CC (2017) (10.0.0)Animate CC and Mobile Device Packaging (2017) (16.0)Bridge CC (2017) (7.0)Photoshop CC (2017) (18.0)After Effects CC (2017) (14.0.0)Dreamweaver CC (2017) (17.0.0)Muse CC (2017) (2017.0.0)Premiere Pro CC (2017) (11.0.0)This package contains following updatesExtension Manager CC UpdateAdobe Application ManagerCamera R

HiI've built an internal update server using AUSST for updates. I want to set a script to run the updates incrementally without being logged in - assumed a powershell script run as a scheduled task would be the best option. The script I've written is below:$body = "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities\AUSST\AdobeUpdateServerSetupTool.exe"--root="D:\Updates\Adobe" --incremental |Out-String "Updates are complete." -Nonewline -Foregroundcolor Green -From email@domain -To email@domain -Subject "Adobe AUSST Updates" -Body $body -SmtpServer "mailbox.domain.local" I get the following error when running this though:At line:1 char:117+ ... tupTool.exe" --root="D:\Updates\Adobe" --incremental |Out-String+                    ~~~~~~~~~~~~~~~~~~~~~~~Unexpected token 'root="D:\Updates\Adobe"' in expression or statement.At line:1 char:9+ $body = "C:\Program Files (x86)\Common F

We use the Creative Cloud Packager for teams to built our needed Software.After that we install this Package to the Clients. We have the done this for the 2014 Products and installed them. Thats working.Also the Package for 2015 Products can be installed on a clean computer.But now we want to upgrade the installed Adobe Products from 2014  to 2015 on the clients.After we have finished the install of the 2015 package we see all 2014 and 2015 products on the computer.Here is a screenshot. Normally it should be that the old version gets uninstalled and the new version should be installed.We do not need the old Versions.. How can we do this with the adobe creative cloud packager?We can't upgrade it manually on each client!Thx

Hello,We have the enterprise version (3 desktop licenses). One of these computer had a problem opening these CC programs about 1 month ago. There was a message saying that his license was inactive and asked for the program to be updated. Connecting with the corporate account ID gave the same message. Since then, the user has installed the demo version 2017 but that expires in 2 days. On the site, the license assigned to its station is active. What can be done to put the old version back and make it work.Thank you.Isabelle

I spent 30 minutes on Adobe's site to find a way to contact sales via email, unsuccessfully. Very very annoying considering I am trying to get an offer for multiple licenses. I am a client for years, I should be able to reach them when I need something, especially when it is in their benefit. I managed to reach competitors without a problem. Can Adobe provide a solution please.

since we are using Adobe DC it may happen from time to time that there's a pop-up asing for Login to Adobe Cloudwe don't Need and don't want to use Adobe Cloud as we have a license keyHow can we avoid These pop-up? I didn't find an appropriate entry in customization wizardseit wir Adobe DC einsetzen passiert es ab und an, dass dasAnmeldefenster an die Adobe Cloud aufpoppt. Wir haben einen Lizenzschlüssel undwollen keine Anmeldung.Wie können wir sie unterbinden? Im Customization Wizard habe ichnichts passendes gefunden.

We have a few computers with CC for teams installed. Today I tried to update a couple using RUM manually. This worked OK, however I discovered that the applications had not updated to CC 2017 versions, where such a version has been released.I tried updating RUM by downloading the latest version Remote Update Manager update but this did not make any difference.  As a test I also tried running RUM with this parameter to attempt to just update Photoshop –productVersions=PHSP and the results was no updates.I am left wondering if RUM has not been updated to include CC 2017. This article, which does not list the latest versions, points to that possibility Channel IDs for use with Adobe Remote Update Manager.Can anyone set me straight on anything I have missed?Thank you

in need to purchase 41 adobe pro dc licences that we can use on either a virtual environment or a desktop pc?  is there a subscription licence to cover this and if so what are the details? thanks

Create packages for Adobe Creative Cloud Above link shows how to create a package with elevated privileges, even one with just the desktop app only so that users can manage their CC apps without having admin rights.I tried installing this using SCCM on a PC that already had CC installed and it continues to fail, it would seem that there is no way for the package to update the desktop app in order to provide this functionality.I did try manually also with logging and it always exit with error.I am running WIndows 7 64bit and I really need a way for my users to manage their own apps, especially updating the desktop app is giving me a headache.Another issue is that creating and installing packages leaves any old version installed, so now people will have Photoshop installed in 3 different versions...Please tell me how to change the desktop app without having to first uninstall all CC apps, then the desktop app and start all from scratch.

I am creating Adobe CC apps installation packages using the CC Packager.   The package contains both an MSI file and a Setup.exe file in the Build folder.   Can someone tell me which I should be using and why?   I have read that I cannot install Acrobat DC if it is in the package if I execute the MSI file.  Most of my packages will contain Acrobat and I will have to use Setup.exe for those packages, but I wanted to be sure that I was not missing something by not running the MSI file.   We tried running the MSI file on one computer and the package would not install.  In this case, we received a conflict error (unspecified).Is it necessary to uninstall older versions of Adobe products before installing new versions using the packager?Thanks for your assistance.

We run a virtualised environment with "Appsense" which controls amongst other things, access to applications. We have certain users on Citrix, who need Adobe Pro X, We have obviously installed, Along with Adobe Reader X which is sat on machine for all other users. We are facing regular issue with IE 11, with No settings(I.E immediately after an IE settings reset) with have tried to open .pdf's from the intranet and wider internet.As soon as we do, something tries to launch Adobe Pro, which "Appsense" refuses access to.What we would expect to happen is that the file type association for the user(Under HKCU) pulls up the adobe file.If the file is opened from disk, adobe reader pulls up the file.We need to confirm and prevent whats causing this.At present, the only adobe process enabled(which we can't seem to disable) is Adobe Smartselect.Anyone able to offer options(beside give the user base of 1500 access to the licensed adobe pro application?)

HiAs I cant buy Adobe software on DVD anymore, my supplier tells me I need to register for the VIP program  on the adobe websiteWell, I dont see any form to fill out and having spent 5 minutes listening to awful 'on hold' music after ringing the 0800 sales line ,,does anyone know the answer ?Thanksrichard

Hi - We have volume licenses for Adobe Acrobat 9 which we still use and some how program complaints that license key is not valid. Please help.

Your helps says I have to contact you to change credit card details for a team account. How do I do this?

I want to create a package of Adobe Animate with Creative Cloud Packager. After entering the serialno., Animate is not one of the apps listed.We are using a campuslicence (Adobe Creative Cloud Enterprise, campuslicentie > Adobe Creative Cloud for Enterprise, Specified Apps Only Non-Video).

Adobe Support and community members,Getting caught in a loop with opening our Adobe software today, on launching any application we see the following screen.On clicking Try Again we see this:    On clicking Continue, it launches back to the first screen when it next tries to start the app, or the next time we try to start the app manually.I spent hours cleaning out Adobe files and reinstalling thinking this issue specific to the Mac we installed on, but after installing Creative Cloud on a Windows PC, the same issue was encountered.  I can confirm that the team leader has given the license to my account and that the license shows up properly in my Adobe account in the portal.  We tried removing and re-assigning the license and this had no effect.  Strangely we received the email indicating we had been removed but not the following email which should have reinvited us to have access, regardless Creative Cloud still shows as entitled under the account detail

Today, I've updated my Adobe CC apps to the new 2017th version. Everything works fine except After Effects 2017 and Animate CC which did not reactivate after updating and the CC-Software says, I have to buy it and I've got only the trial-version right now. I already tried to reinstall those apps, to log out and log in again, I also tried to start the AdobeSerialization.exe again (I have to activate my apps by using this software, because I use a license which is activated by my vocational school) but non of these posibilitys solve the problem.Is there anyone who also knows this problem or how to solve it?Best regardsLuca.

Hello,We have AD in place but do not yet have an administrative tool like Dell KACE or MS-SCCM in place. I have users that need access to install the CS updates and the packaged applications with out having privileged access to install any other application, updates or make any system changes.  I presume it is only a matter of knowing the specific Registry Keys and files that Adobe CS will need to modify when updating or installing/removing packaged applications then build a GP that gives that group of users the necessary rights.  Thus far I have been unable to find anything so I am hoping a Community Forum Outreach will work.Thank you,[Moved to Deployment forum... Mod]-and more information and Packager Links https://forums.adobe.com/thread/1586021

So after I updated the apps on my windows 10 pc i lost the serialisation to Ae and An and Mu. Instead of Open theres now the option of buying these programs. I am on the latest update and this threads answer didnt work for me ether. Update to CC 2017 Lost Serialisation to some apps?  I think I got the same Problem though.You should also know that im a student who go the serialisation.exe from school and has no access to the application manager. Should I deactivate my license on this computer and activate it again?. Everything worked fine with the old versions. Do i have to activate the .exe again

Hello,I have licenses for 25 computers for all creative suite, Now, most of my computers are PC and I had no problems there, but when it comes to Mac it gives me the option to download the suite of 2017 only, and the licenses we have are for 2015.How can I get it?