Questions

Hi All, Does Adobe have some sort of discount for companies that use a certain amount of their licenses? Looking forward to hearing from you Best

Hello,I have the following problem. After the person in charge in our non-profit association now obtains the licenses for the Adobe programs from another provider without having addressed this with me beforehand, I can now, after the license change, no longer access the libraries I created in the apps. They are gone.   The libraries are only stored locally on my computer, so not in the cloud. So I should actually be able to access them as well. But for some incomprehensible reason, Adobe is once again making that impossible, and I wonder why Adobe has to get on users' nerves like this.   So how can I use the libraries I created with the new license? I don't want to have to recreate everything.   Mac Studio Ventura

I would like to ask you to send me the current Certificate of Tax Residence for the tax year 2023

Je voudrais savoir comment basculer d'un compte indépendant à un compte enseignant, être certaine que je ne perd pas tout mon cloud, savoir si j'ai besoin de réinstaller qlq chose… Merci

I had opened a case with Adobe to try and figure out why Creative Cloud would not install.  Support came back and said that it was "error 195".  "System requirements not met".  Turns out that Creative Cloud is NOT happy with Windows 10 21H2..  We have to keep our system up to date for security requirements, so rolling back to 21H1 is not an option.  When is Adobe going to update its product compatibility?  Is there another way to install the software without rolling back to 21H1?  I've tried running via compatibility mode, and that didn't work.  I tried looking at the application.xml fix, and that file doesn't exist in our package creation.  Our user cannot get the software she's licensed for because of this issue.  I want to know when this will be fixed?

I have seen this question all over the forums. It is still happening to me, almost daily. Mac OS 13.2.1Every morning I have to repair/reinstall the Creative Cloud App. 

hello i had an active student account leftover from last yearas i am continuing to take classes i re-upped the subscription however theres a new process and now adobe created a dual loginone for my previous student account and now a new one under my school umbrella account i understand why they did thisbut now its asking me to reinstall EVERY app i installed (bc of my class work i installed a lot...)this seems incorrector is it? has anyone had this same problem?is there a way to for my local copies to just resubscribe or do i really have to really uninstall and reinstall everything?   

We a Federated ID with our Okta tenant and we were able to make it work with Azure AD provisioning/sync.Has anyone been able to convert or merge existing Business ID users to their Federated ID ones? We were hoping to leverage the Federated ID features and SAML authentication without recreating all of our current Adobe users.

We purchased Adobe acrobat for teams through PAX8 using the email support@******* as this is our account linked to PAX8. We then purchased a subscription on behalf of our customer and allocated it to her email address cath@*****    The end user Cath@ can only see her previous 2017 expired subscription and on our Support@ we can see that we purchased adobe acrobat for teams but are unable to download it (which is correct) Pax8 support have advised we get in contact with Adobe direct to resolve the issue. 

I recently had to get my whole adobe license reset and multiple takes of installing Adobe Acrobat DC 64bit. It is part of the enterprise license I get through work, so troubleshooting involves getting someone to remote in on my laptop and takes a lot of time. Since then I have been unable to run preflight or get it to open. It either does nothing, or a pop up will appear saying it is installing and please wait to use the tool. However, it is the same level every time and I do not see a progress bar at all. I have repaired, and updated to the most recent version, and restarted my system, but the issue persists.   

Where is cloud documents stored when Adobe Acrobat is used inside the European Union. Does it comply with GDPR. Or in other words, does a document stay inside EU, or will it be saved on servers in the USA? 

you people are so low, as the monopoly in the industry, still playing little tricks trying to block customer from cancelling the subscription, forcing people to call to cancel their subscription and let them wait for hours. all the online cancelling and support chat are fake images, you made up some images and direct people to non-existing pages Like some petty insurance or financial rats.

We have an account at the office, but we have less than 10 workers, and most of the workers are on computers still running CS3 (I know, it's terrible). So we got an account, and two of us used it because two computers can use the same license at the same time. Being a very small business, it's more cost-effective that way. But we recently had to upgrade another computer, which required us to get another license. That new license became a Business one rather than Personal. Honestly, the site was pretty confusing for us to comprehend. Plus we wanted to be able to use the same email address for the entire office. Like I said, less than 10 people here, so having everyone set up their own Adobe account would be pointless. It's just easier to share the way we've been doing. Everything has been fine, but today, all of a sudden, one of us can't access the programs because it says too many people are using them. With two licenses, four of us should be able to use the programs at once. Plus, lik

When trying to run the Windows installer with the creative cloud applications, it installs midway before going back down and removing the desktop app or any of the products. I've tried everything even running as administrator but nothing seems to be working. 

Hey. I just dowload a share files from another account, following theses steps:https://helpx.adobe.com/enterprise/using/upload-reclaimed-assets.html But i cant abble to upload the "PSDC" files again.If I trie to open with Photoshop, show this error When I trie to upload via Creative Cloud App, show this error (Filetype not supported - Upload a PSD, AI or XD to try again)  Please help! I have a lot of GB's of Photoshopo Cloud Files that i need to acess. 

Hello to all, my students need to download older versions of the Adobe software such as Photoshop and Illustrator, our computers can't handle the newer versions. How can they accomplish this?  Thanks in advance.

According to a directive from our company's security officer we have to make sure that our users cannot upload any files to any cloud storage services.I'm having some problems implementing this rule for the Creative Cloud service. If a user copies a file to the directory "%userprofile%\Creative Cloud Files" it then gets automatically uploaded to https://assets.adobe.com/files This is what I need to disable.I did notice that if I go to the "Creative Cloud" application -> Settings -> Creative Cloud there is a checkbox there that allows to disable synchronisation. However even if we do that for every user there is nothing stopping them from just re-enabling the setting as soon as we stop looking. Ideally I'd like to set a group policy, registry key, ini-file setting or similar to permanently unset that checkbox and grey it out so it cannot be modified anymore.Does something like that exist?

Ich Würde den Mitarbeiterinnen und Mitarbeitern in unserem Social Media Team gerne unsere Schriftarten unsere CI zum bearbeiten am iPhone zur verfügung stellen. Wir haben Creative Cloud für unternehmen und ich bin Admin dort.Laut "Hilfe-Artikel" benötige ich unter Produkten das Aktionsangebot Benutzerdefinierte Schriften. (https://helpx.adobe.com/de/enterprise/using/custom-fonts.html)Dieses Aktionsangebot "Benutzerdefinierte Schriften" steht mir allerdings nicht in der Admin Console bei Produkten zur verfügung. Was kann ich tuen oder gibt es einen Anderen Weg?

For the life of me I cannot uninstall Photoshop or illustrator and I don't know why.  I downloaded it on my home laptop so I could do work for school. But now that I'm unable to use it due to my course being over, and having no use for it, I cannot delete it and I need the space  I'm able to go into the settings, but whenever I hit uninstall it doesn't do anything. No error code pops up, no massage about it being unable to uninstall, the window of "yes I want to delete" pops up, and when I hit yes that just disappears and it doesnt delete.

Hi, I am new to this and I signed in using my school email. This made it into a personal account when infact I need to be a school account to recieve the creative suite. How would I convert this? Thanks!

Hello,I manage the computer room / media lab for a university and have trouble installing / running certain Adobe apps, namely Premiere and Audition. It´s a full CC license for education institutions. Recently any Adobe app would close immediately after launch. For reinstallation purposes, I uninstalled Premiere to check if that would fix the problem - unfortunately, Premiere has completely vanished. It is uninstalled from the computer and doesn´t appear on the CC management app anywhere. When I try to download it via the Adobe website, it redirects to the CC app where it still cannot be found. It´s the same problem when I try to install it locally (e.g. using an installation file from a different website). I have tried several things:- updated windows (we have Windows 10 Education; unfortunately the computers lack a tpm component, so they cannot be updated to Windows 11)- updated CC, uninstalled and re-installed it- checked for compatibility mode issues (there were none)- go

We have thousands of devices in our environment, what is best way to identify which are using a paid/licensed verison of Adobe Acrobat?  Using LanSweeper or PDQ shows me the software, but I still don't know which are just Reader enabled and which are paid TLP installs.  Any ideas?

Chat with an agentOk. I'll connect you to an agent who can pick up where we've left off.We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Hi, there is a security vulnerability in Adobe InDesign.See article here:https://helpx.adobe.com//security/products/indesign/apsb23-12.htmlIf I understand it correctly (found something on the adobe forum), the update (18.2) is still not rolled out for macosx? But it is for Enterprise customers?We are an enterprise customer, but we still didn't receive the updates or maybe we do something wrong?Thanks in advance! Sorry for the delay. We’re busier than expected. Thank you for your patience.We've created a Adobe package of the latest Adobe CC application (no other products, because every user uses different software).We update our software using RUM. But RUM says there is no update available.You are now connected to Mohd, who is reviewing your account. If you need to share sensiti

Hey, somehow my Adobe Applications can't install - when I download the Setup (doesn't matter if it is Creative Cloud, Illustrator, Photoshop etc. ) and try to install it, the loading process takes 5 minutes, then i get the notification that i have to verify my account in a browser tab which will open by itself. This works so far, but when I verify in the browser tab, nothing happens in the installation setup, or it crashes. When I click on "Sign in here", I actually am able to log in into my Account via the installation setup but then nothing happens, the setup crashes or i get sent to another page where it says something like "unable to connect to server", which doesn't make any sense since i have a very stable internet connection.  I also recently cleared my whole PC, but before that i had the same problem with starting the creative cloud application for example, and also had many issues with finding and opening cloud files. Is this a common problem or does anyone know how

I downloaded Creative Cloud and installed Substance Painter with it, but it only activated the 30 day trial. How do I stop the trial and start SP with the educational license? Same problem here, but there's no solution posted. Trying to contact Adobe says there's a rep that handles this but I wasn't able to find out how this applies to me and I assume that's for paying customers.