Participant

Question

Your administrator for [Company] has removed your access to [Product].

Forum|Forum|3 years ago
January 19, 2023
4 replies
1388 views

Hello,

It sounds like all of our VIP users have recieved an e-mail this morning to state:

"[UserName] your administrator for [Company] has removed your access to [Product]
This does not affect your access to other Adobe products and services.
If you think this was done in error, please contact your administrator for [Company]"

No softare has been removed, and there's nothing to suggest on the Creative Cloud Portal that this is the case. Anyone else having issues?

Libraries

This topic has been closed for replies.

C

Caio28020265w7py

Participant

Estou com o mesmo problemas e nenhum usuario esta conseguindo utilizar oas ferramentas..

kglad

Community Expert

@Caio28020265w7py

what problem are you seeing?

C

Caio28020265w7py

Participant

Todos os usuarios adobe estao com msg de licença expirada e na console, estão como ativos, ja exclui e atribui as licenças novamente mas o e-mail convite nao chega.. ja tentamos contato com suporte e nem eles sabem o que pode ser

S

SuJoshi

Community Manager

@domw41771455 I am assuming this is a part of the recent upgradation of your admin console wherein the users are now added as a Business ID. It is an automated process and the storage model is also now changed.

kglad

Community Expert

two independent reports sounds like an adobe error.

山

山下17550652gsil

Participant

本日７時２０分くらいにadobeの製品の取り消しメールが一部届き、その他届いていない方も使用しようとするとログインを求められる状態で、一部の方は再ログインで使用できましたが、ログイン画面が何度出る方がいました。
使用できない方へは、管理者画面よりアプリの使用削除後、再割り当てしましたが、削除時の削除メールも利用できるようになりましたのメールも届かない状態です。
どのような対処を行ったらいいでしょうか？

kglad

Community Expert

Robert-Leksand

Participant

We are also experiencing this issue - and i even have reports saying that the license in question actually no longer is valid. I have verified with the admin console and as far as i can see the users still have their licenses attached to their accounts.

What is going on here?

Robert-Leksand

Participant

So i hade one of our users where i removed and a few minutes later re-added the license - but that made no difference.

I had that user later to change their password for logging into Adobe, and can now confirm that at least that ONE (1) user now have access to Adobe-products according to license. This user was going to aid another one do the same thing and then report back to me.

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