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bananasfay
Participant
January 14, 2024
Answered

Export problems!

  • January 14, 2024
  • 1 reply
  • 560 views

Hi! I am trying to export a file to png format. I follow the process but when i go to open the file after export, it is being saved as a document that cannot open. My mac is up to date and I am using Ai 2024 which is also updated. The file I am trying to export is a file that I have been exporting every month for the last 2 years with no issues. Cheers 

    This topic has been closed for replies.
    Correct answer Ton Frederiks

    Same thing happens when I save to desktop..

     


    What do you normally use to open .png files?

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 14, 2024

    Exactly how are you exporting the PNG? And where do you save it?

    What makes you think that your Mac cannot open it?

    Which system is it?

    B
    bananasfayAuthor
    Participant
    January 15, 2024

    Hey 🙂 Process is file>export>export as>format type PNG which is then saved to my one drive. When I locate the file, instead of being saved as a PNG image it has saved as the file kind 'document'. When I open this, it pops up with the message "there is no application set to open the document" It gives me the option to search the app store but then this message appears: "This app is currently not available in your country or region."

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    January 15, 2024

    What happens if you save it to another place, like your desktop?

    You can also try to turn off Preferences > File Handling > Export/Save in Background

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