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KIKštarter31972923g0nj
Participant
August 31, 2023
Answered

Grid disappears while panning or zooming in and after releasing short-cut it appears back

  • August 31, 2023
  • 4 replies
  • 765 views

I must not be the only one having this problem. So, when I press spacebar and left mouse button (short-cut for ''hand'') the grid dissapears and after releasing the mouse button it apears back. The same when zooming in or out. The problem is fixable by disabling GPU acceleration, but then everything gets ''choppy''. I also tried to reinstall gpu drivers (intel iris xe), did a reinstall of Illustrator, put all the settings in default, etc. and nothing worked. I have version 27.8.1 of Illustrator installed.

 

I'm using Asus vivobook S X14.5 OLED (K5402) - i7 12700H

 

Any ideas how to fix this problem?

    This topic has been closed for replies.
    Correct answer KIKštarter31972923g0nj

    I have downgraded softwere to version 27.5 and this fixed the issue. I will just roll with it for now and update it sometimes later when this issue will be resolved

    4 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 13, 2023

    Hi @KIKštarter31972923g0nj,

    Thank you for bringing this issue to our attention. I appreciate your patience and the details you've provided.

     

    I can confirm that I've been able to replicate the issue you described on my system using Adobe Illustrator version 27.8.1 & v27.9 as well. It appears that the grid momentarily disappears when using shortcuts for panning or zooming, and it reappears after releasing the mouse button.

     

    As you mentioned, disabling GPU acceleration seems to temporarily resolve the problem, but it can affect the overall performance of the application.

     

    I will log this behavior as a bug with our product team for further investigation. It's crucial for us to address such issues to provide a smoother user experience in future updates.

    Again, thank you for bringing this to our attention, and I'm sorry for any inconvenience you've experienced. If you have any additional information or encounter any other problems, please don't hesitate to share them. Your feedback helps us improve the product.

    Best,

    Anshul Saini

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    September 13, 2023

    Panning works now in 27.9 but zooming unfortunately not.

      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      September 1, 2023

      I can see that behaviour on Mac, AI 27.8.1

      Works in previous versions, so you may want to report it as a bug here:

      https://illustrator.uservoice.com/

      K
      KIKštarter31972923g0njAuthorCorrect answer
      Participant
      August 31, 2023

      I have downgraded softwere to version 27.5 and this fixed the issue. I will just roll with it for now and update it sometimes later when this issue will be resolved

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      August 31, 2023

      Might just be caused by the GPU.

      Not enough memory for Illustrator on it, driver not fully compatible, something like that. Is that a studio driver?

      K
      KIKštarter31972923g0njAuthor
      Participant
      August 31, 2023

      I have no idea. I updated the drivers (GPU) to latest:  Version: 31.0.101.4669 i don't think intel has seperate drivers for gaming and studio like Nvidia does. And i put everything in default settings too (graphic and adobe settings). It worked fine before but now after updating the adobe softwere the grid thingy is not working as it should.

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