Skip to main content
Bela Colombo
Bela Colombo
Participant
April 11, 2023
Question

Illustrator is crash more than usual after updating to v27.4

  • April 11, 2023
  • 1 reply
  • 574 views

Come on, it's crashing (much more than usual) but the biggest problem is that I can't uninstall the program or update it (because apparently I need to update it again? also not understood) illustrator asks to be closed in order to update even when it is closed. That makes it hard to work, right? I'm only having problems with illustrator.

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 22, 2023

Hi @Bela Colombo,

 

We are sorry to hear about the crashing & delayed response. Would you mind trying the steps on this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

 

If you get Illustrator crash reporter on a crash, then would you mind submitting the crash report as suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash.
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and assist accordingly.

 

Also, would you mind describing the scenarios in which the crash is happening for you? Does it happen while working, using a particular tool/ effect, or after performing an action like save, export, etc.?

 

Let us know how it goes. We will be looking forward to your response.

 

Thanks,
Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices