Questions

Dear Adobe-Community, we have noticed that the PDFs created in Illustrator 2022 differ from those created in Illustrator 2024. The difference seems to lie in the use of the ZLIB library. Our subsequent applications now have difficulties processing the PDF files. It usually fails when decompressing the PDF data: "inflate failed, ZLIB error -5: (null)". We suspect that Illustrator 2024 uses a newer PDF engine that uses a newer version of the ZLIB library. Is there any further information on this? Many thanks in advance.Best regardsMichael 

Hi everyone, I'm facing a frustrating issue with Adobe Illustrator and am hoping someone here might be able to help. Every time I reopen my Adobe Illustrator file, the opacity of many elements on the page drops unexpectedly. This doesn’t happen to every single element, but it affects a significant number, and it’s really disrupting my workflow. This is particularly concerning because it’s happening with a critical client project that has an impending deadline. Here are some details about my setup:Adobe Illustrator Version: 28.5, 2024 Operating System: Macbook Pro 2023, 14Inch Frequency of Issue: Every time the file is reopened Steps Taken to Resolve: Updated software, restarted computer, Has anyone else experienced this issue? Any suggestions or solutions would be greatly appreciated. I really need to get this resolved as soon as possible.   Thank you in advance for your help!   [Mod: Moved to the Adobe Illustrator forum]  

when i use illustrator in 2nd monitor, the menu window length gets short to match the height of the first monitor. so to use bottom function of the menu window, i need to keep click the arrow. it's bit annoy and i can't check all the fuction at once. is there any advice about this problem? + if i move illustrator to first monitor it works fine. but I usually run a differ program on the main(first) monitor, so I usually run illust on the second monitor.  thank you for reading this 😄

Sometimes my animated/scrubby zoom stops working while I'm in the middle of a project. This happens in both Photoshop and Illustrator. I've toggled GPU settings to reactivate it, but the issue doesn't resolve itself until I restart the application. Is there any way I can fix or maintain animated zoom without constantly restarting?

I have an Illustrator PDF from a client that has a drop shadow. The drop shadow dialog and color dialog are shown below. The Illustrator PDF is placed in InDesign and when a PDF is generated from InDesign the color space of the image that is the drop shadow is CMYK, which is the same as when simply opening the Illustrator PDF in Acrobat. It seems like there should be a way to make that drop shadow a grayscale image but I've not been able to find it. Am I missing something? Thanks  

I have been experiencing really weird issues with Adobe Illustrator latwly, sudden crashed, freezing, "unknown error" messages when trying to link or update embedded files, lagging. A colleague that was also using illustrator also had random freezing. I checked when it was last updated and the newest update was three days ago (6 August 2024) exactly when me and my colleague started experiencing issues. I am not sure if it is linked to the new update or not, but it is really strange how the dates are coinciding. I was wondering if this was just me or is anyone else just been experiencing Illustartor issues all round?

I'm having issues with a large Illustrator file. When I first open the file I get the error in this post subject and then I'll get a second error that says "An error occurred while processing the appearance of an object." I will also get the error in the subject when I try to use specific tools or commands. For example, when I try to reflect an object I'll get this error. I'll always get the error and sometimes the command won't work the first time but will work if I try it a few more times. I'm using 28.4.1 but this has been an issue for awhile now. I'm also on a Mac running MacOS 14.5. I have tried creating a copy of the file and resetting my preferences. I have also tried creating a new document and copying the content into that new file and still get the same error. I do have a couple of objects that were copied from older documents. The objects are a grouping of gradients and PNGs that create the appearance of a spun metal texture. I'm wondering if that could be the issue.

I have a problem when I open the latest version of Illustrator (version 28.5). The error i get is: The plugin GenerateUI is not loading. I close error vindow and can work normally in Illustrator. Reinstallation doesn't help. 

Hi,I am a new designer and want to use the font Bodoni 72 smallcaps book for my products. I would liketo know if I need to purchase a separate license for this font. I have checked Adobe Fonts and found that they are clear for both personal and commercial use. However, I couldn't find Bodoni 72 Smallcaps in this list (https://helpx.adobe.com/fonts/using/fonts-included-with-creative-suite.html), although it is a built-in font when I installed illustrator.  I also found that bodoni 72 is an open source font (https://indestructibletype.com/Bodoni.html, please correct me if I am wrong!), but I was wondering if the Smallcaps feature of the font requires a separate license. Thank you very much!

Every time I try to open Illustrator it runs the diagnostic test, saying that slicingAttributes.aip is missing. I didn't deleted that file, or altered Illustrator files. I run Illustrator on Windows 10

I have a problem with scatter brushes in particular. When I use them in my cloud document, it seems to work perfectly fine; i can also export to .png no problem. However, when I export to an .ai on my computer or as .pdf the brush get these weird artefacts like there is an outline drawn around each singular dot (see image). It's supposed to be all black. I was able to fix it once by re-colouring the lines and contours, but it just keeps re-appearing once I do anything else. I need to share this document with others so it's important that it works when exporting... Can anyone help me find the problem? Thanks in advance 🙂

I am baffled with how to do what should be a simple task. I find the answers on this forum on this topic incomplete - or mentioning Menu Choices [i.e. File>Automate>Batch] that I do not see in my software.I have a folder with AI images. I want to convert them to PNG. How do I do that? Does Adobe actually give this info somewhere - or does one have to rely on forums for this info.#baffled#frustrated

When I drag the 'Streetlamp' layer out of the 'Checkerboard' layer region, it suddenly becomes non-transparent. How is this possible? Is this magic?

this is mine one looks like, all the strokes combine togetherthis is my friend's one, all the strokes they're separated into individual, and move separately, how come? 

Não consigo abrir um documento do illustrator que criei esta tarde, porque diz que o tenho de abrir na aplicação onde foi criado, embora eu esteja a usar o mesmo aplicativo e a mesma versão. Alguém sabe como resolver? 

Hi, For over 8 months now I have an illustrator file that has about 20 layers, and even though when I save it all layers are visible, when I re-open it, 10+ laters are not visible and the eye icon is turned off. Why is this happening, and how do I stop it from happening? Thanks,Alex

Im using the latest version of Adobe Illustrator and the tool bars look like they are trimmed....?

Hello , everyone.I want to change the color of the text to CMYK with convert swatch color, but it fails.when I manually convert it and GLOBAL option is checked, that's successful.but below script did not make GLOBAL option checked.Is it possible?  var newColor = new CMYKColor();newColor.black = 100;newColor.cyan = 0;newColor.magenta = 0;newColor.yellow = 0;var ignoreColors = ['[None]', '[Registration]'];var doc = activeDocument;var swatches = doc.swatches;for (var i = 0; i < swatches.length; i++) {var shouldIgnore = false;for (var j = 0; j < ignoreColors.length; j++) {if (swatches[i].name === ignoreColors[j]) {shouldIgnore = true;break;}}if (!shouldIgnore) {alert(swatches[i].name);swatches[i].color = newColor;}}

Salut la communauté !Ces derniers temps il m'arrive souvent qu'Illustrator ralentisse énormément ou même plante carrément. Cela m'est encore arrivé aujourd'hui alors que je créais une illustration pourtant pas si complexe. Je décompose mes formes à chaque fois car il me semble que c'est un peu mieux mais c'est quand même pas terrible. J'ai pourtant déjà réalisé des illustrations beaucoup plus complexes avec des effets de grain partout et je n'ai pas eu le problème. Je ne comprends pas d'où cela peut venir. J'avais déjà noté que cela arrivait parfois  aussi lorsque j'utilise le stylet ou quand j'utilise l'outil de création de motif.  Hier j'avais des problèmes avec le zoom et mon lasso faisait n'imprte quoi. Est-ce que ça pourrait venir d'une trop haute résolution du fichier par exemple ?  J'ai cherché des solutions sur internet mais j'ai peur de faire une bêtise...Si quelqu'un a une piste, je suis preneuse...

Had an issue with my selection tool not functioning when trying to move objects. Some posts here suggested reinstalling, so I did that and installed the latest version of AI. Still not working. I also tried the simple solution of pressing the Esc key to no avail. I have a lot of things going on on my computer right now between various projects. I closed my open Photoshop window, however, by going to File > Exit, and it worked. Leaving this here in case anyone in the future is Google-sleuthing around and has the same issue I did and doesn't think to try the obvious at first, haha. Unsure what the issue was. Have had both programs open simultaneously all day (using an older version of AI at first) with flawless functionality. Happened randomly after putting an Excel chart on my clipboard.

Maybe I'm missing something, but I just assumed that if I dragged and dropped a photoshop file into Illustrator that it would bring in all of it's layers as a minimum, and layer effects intact as a bonus.  But what I get is a flattened image, no layers, no effects.  Here is where it gets crazy.  I open the same Illustrator file in Affinity Designer. Then I drag and drop the same Photoshop file into the open Illustrator file and the whole thing comes in, layers and all, and the fx are are still live as well as layer multiply, pass through folders etc.  Am I to understand that Affinity Designer which I paid $49.00 for can handle a Photoshop file better than Adobe Illustrator?  I've been an Adobe user for like 30 years!  I was certain that this was possible but I hope at this point I'm just missing something. But if I am, it is still a failure that whatever I'm missing is not as simple as it is with Affinity Designer.  Well, there's 1 extra step in Affin

This is a silly problem but it bothers me.I'm using Illustrator CC 23.0.1 for Mac OS (10.14.1) and when I click the green button to maximize the document window, the upper and left edges are placed a bit under the toolbars.So I have to manually place it right like this each time. This can't be by design. Is it known? Any way to fix it for good?

Hi there. After an update 7 days ago (to V27.3.1), Illustrator won't launch. Instead, it freezes my system for about a minute before it lets me back in, but without Illustrator opening.  I'm wondering if anyone experiences the same problem and/or if Adobe is aware of this and looking into it. Thanks.

Hello, I am trying to make these letters I applied a bevel to not be pixelated around the edges. I have tried ray tracing as a vector, high quality, etc which creates the clean edges, but then I get these black lines around the letters and some inside the letter. I'm not sure how to get rid of them or how to not make that happen. How can I vectorize these letters so that all the edges are clean?