Skip to main content
C
Céline5E20
Participant
April 4, 2024
Question

plantage d'illustrator 27.0 et la dernière mise à jour 28.4.1 sous sonoma 14.4.1

  • April 4, 2024
  • 2 replies
  • 150 views

Illustrator fonctionnait très bien puis j'ai mis à jour illustrator (l'avant dernière) puis la dernière 28.4.1 cela n'a rien changé

Puis mise à jour de sonoma 14.4.1 du coup réinstallation d'illustrator 28.4.1 puis désintallation puis installation d'illustrator 27.0 même chose illustrator plante ne s'ouvre pas

This topic has been closed for replies.

2 replies

C
Céline5E20Author
Participant
April 15, 2024

j'ai passé l'adobe creative cloud cleaner tool réinstallé illustrator et pas d'amélioration plantage envoyé le rapport à adobe

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 12, 2024

Hello @Céline5E20,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3PZQdde) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3PWKhBJ). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices