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Rob217717683hsl
Inspiring
March 6, 2023
Answered

Poor performance

  • March 6, 2023
  • 1 reply
  • 660 views

Illustrator seems to be running incredibly slowly these days.

 

I'm experiencing performance issues (laggy UI, laggy scrolling, zooming etc) even with empty artboards.

I have two 16" 2019 Macbook Pro's, one is MacOS Monterey and the other is MacOS Ventura and both are having this issue.

 

In contrast, other heavy programs run just fine (Blender, After Effects, Premiere Pro, InDesign etc).

 

What's up with Illustrators performance?

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @Rob217717683hsl,

     

    We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences manually and checking if it helps:

    • Close all Adobe applications.
    • Go to the following locations
    • ~/Library/Caches
    • ~/Library/Application Support/Adobe
    • ~/Library/Preferences
    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
    • Launch Illustrator from the Creative Cloud.

     

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

     

    If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    March 6, 2023

    Hello @Rob217717683hsl,

     

    We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences manually and checking if it helps:

    • Close all Adobe applications.
    • Go to the following locations
    • ~/Library/Caches
    • ~/Library/Application Support/Adobe
    • ~/Library/Preferences
    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
    • Launch Illustrator from the Creative Cloud.

     

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

     

    If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    R
    Rob217717683hslAuthor
    Inspiring
    March 9, 2023

    Initial impressions is that this has worked. Will monitor over the next couple of weeks and post findings!

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