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I
Ivana24247104ndbd
Participant
May 7, 2022
解決済み

Trouble exporting files to PNG and JPEG after updating to AI 2022 on PC

Hello,

 

I am having a strange issue AI seems to export my files, however when I go to open them, it says that the file has been "moved or renamed." I have never had this issue prior to intalling the new AI. I thought I solved it by saving the main file to my computer instead of the cloud, and it helped once but I'm now getting the same error message again.

 

I replicated the issue by creating a new file, drawing a square, and exporting it. This worked, however once I added text, I received the same message. Even after removing the text, I was no longer able to export the file.

 

I am creating a logo and need to have text in there... the first file I finally managed to export had downloaded text included in it, and I was eventually able to export it so I'm not sure that that's necessarily the issue, though I'm getting the feeling that it might be.

 

Everything is totally up to date. I'm at my wit's end. Please help! 

 

Thank you!

解決に役立った回答 Ivana24247104ndbd

I simply needed to search the file names on my computer. For some reason they weren't in the folders I was saving them to. 

 

Like I said, very easy fix. Almost embarrassing to write it out but oh well! 

返信数 1

I
Ivana24247104ndbd作成者
Participant
May 8, 2022

We can close this thread. The fix was easy and obvious, though it took me forever to get there. 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 8, 2022

You've made us curious, what was the fix?

I
Ivana24247104ndbd作成者解決！
Participant
May 16, 2022

I simply needed to search the file names on my computer. For some reason they weren't in the folders I was saving them to. 

 

Like I said, very easy fix. Almost embarrassing to write it out but oh well! 

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