Lightroom Classic 12.5 crashing a lot on Macbook Pro Venture 13.5.1

Forum|Forum|2 years ago
September 18, 2023
1 reply
323 views

I am looking for help troubleshooting a problem with Lightroom Classic 12.5 and Mac OS 13.5.1. I have been using this combination without problems until September 3, 2023 when I started getting crashes. I have been trying to process images shot on a Nikon Z8 - raw files. Perhaps this is part of the problem? I have attached the crash report on this as well. If any of the experts have suggestions about some ways to troubleshoot I would be interested in the information. I have submitted crash reports via the dialog windows that appear after the crashes - to both Adobe and Apple. Thank you.

Adobe_Lightroom_Classic-2023-09-18-081053.zip

macOS

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Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

Rikk Flohr: Adobe Photography Org

neilr21900109Author

Participant

yes there is a different email address for my adobe cloud account as opposed to the address for my apple account, but I attached the crash report as a text file to my original message. The file is attached again below

Adobe_Lightroom_Classic-2023-09-18-081053.zip

Rikk Flohr_Photography

Community Manager

Please submit a new crash report under your email used in this forum or provide us with the email address you used to raise the previous crash reports.

Attaching text versions of the report does not help engineering locate your report in our system and is of far less value.

Rikk Flohr: Adobe Photography Org

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