Skip to main content
Jaydubb420
Jaydubb420
Participant
6月 28, 2024 7:14 午後 UTC
解決済み

All files and photos permanently deleted but Cloud Storage indicator still showing 6.9 of 20 GB used

I believe that I have deleted all my photos from Lightroom albums, Portfolio, and LR mobile. I opened the Deleted folder and permanently deleted them.

In the CC desktop there are no files, and My Library is empty. No photos in Lightroom (Cloud).

Yet the cloud storage activity indicator is showing that I am still using 6.9GB of 20GB (Photographers plan).

I have run out of ideas. What am I missing?

このトピックへの返信は締め切られました。
PeterB217095629解決！
Community Manager
6月 28, 2024 8:24 午後 UTC

It looks like you may have some cases where files had not completed uploading.  Please follow the instructions on https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html under 

Review partially synced photos and videos in Lightroom

 

-Peter

スレッドで表示

返信数 3

Community Manager
PeterB217095629Community Manager解決！
Community Manager
6月 28, 2024 8:24 午後 UTC

It looks like you may have some cases where files had not completed uploading.  Please follow the instructions on https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html under 

Review partially synced photos and videos in Lightroom

 

-Peter

翻訳
Jaydubb420
Jaydubb420作成者
Participant
6月 29, 2024 8:56 午前 UTC

Great! Thank you so much.

There were 250 photos (shouldn't be 6.9 GB) in there which I have deleted and then permenently deleted.

However, the indicator is still showing 6.9 GB storage used. So I still have the issue.

But thank you anyway.

翻訳
Jaydubb420
Jaydubb420作成者
Participant
6月 29, 2024 8:59 午前 UTC

Yay! After a few minutes the indicator changed to zero used.

Many thanks again!

翻訳
契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices