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Jaydubb420
Jaydubb420
Participant
June 28, 2024
Answered

All files and photos permanently deleted but Cloud Storage indicator still showing 6.9 of 20 GB used

  • June 28, 2024
  • 1 reply
  • 386 views

I believe that I have deleted all my photos from Lightroom albums, Portfolio, and LR mobile. I opened the Deleted folder and permanently deleted them.

In the CC desktop there are no files, and My Library is empty. No photos in Lightroom (Cloud).

Yet the cloud storage activity indicator is showing that I am still using 6.9GB of 20GB (Photographers plan).

I have run out of ideas. What am I missing?

This topic has been closed for replies.
Correct answer PeterB217095629

It looks like you may have some cases where files had not completed uploading.  Please follow the instructions on https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html under 

Review partially synced photos and videos in Lightroom

 

-Peter

1 reply

P
Community Manager
PeterB217095629Community ManagerCorrect answer
Community Manager
June 28, 2024

It looks like you may have some cases where files had not completed uploading.  Please follow the instructions on https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html under 

Review partially synced photos and videos in Lightroom

 

-Peter

Jaydubb420
Jaydubb420Author
Participant
June 29, 2024

Great! Thank you so much.

There were 250 photos (shouldn't be 6.9 GB) in there which I have deleted and then permenently deleted.

However, the indicator is still showing 6.9 GB storage used. So I still have the issue.

But thank you anyway.

Jaydubb420
Jaydubb420Author
Participant
June 29, 2024

Yay! After a few minutes the indicator changed to zero used.

Many thanks again!

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