Desaparecieron mis fotos y no puedo acceder a ellas

Forum|Forum|4 years ago
April 29, 2022
1 reply
527 views

Al parecer mis fotos desaparecieron o algo así, ya que por más que intento no me cargan y no puedo acceder a ellas de ninguna manera.

¿Alguien sabe como arreglarlo?

This topic has been closed for replies.

Ranjisha Sengupta

Legend

Hi there,

We're sorry about the trouble with the Lightroom Mobile.

Could you please let us know the exact version of Lightroom mobile CC installed on your device? Also, make sure you logged in with the subscribed email address? Where are the images located? Which version of iOS?

Did you change the location of the images from where they were saved? Are you seeing this error with just JPEG files?

You may try to re-install the app and sign out & sign in from the Lightroom mobile CC app and check if that helps.

Thanks.

Ranjisha

F

Fer CorreaAuthor

Participant

The error happens in ios for iphone, ios for ipad and in the desktop version.

When re-entering my accounts on iphone and desktop after reinstalling, all my photos are gone. I did not do this process on ipad, because it is the only place where the photos are visible, but they are not available.

It's like they disappeared from the cloud

C

Charlie.D

Adobe Employee

Hello @Fer Correa

I see you have two accounts, both a personal and a business/enterprise linked to your email ID. There are no photos synced in your personal account. Your subscription and account photos belong to the business account. Please be sure to use your Business login when you sign in, and you should see your photos.

That 404 error looks like the photo is not actually available.

If you sign into your same Business account at https://lightroom.adobe.com/ do you see an album called "Sync Issues?" If you see photos in sync issues, looking at the photo thumbnails, do any message indicate the problem? For example, are uploads from Lightroom Desktop not complete? Is it possible for you to delete the photos from Sync Issues, and then import them again from your disk into Lightroom?

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