Hi, i have a purchase of a yearly premium subscription last July 2026. My neice accidentally deleted the app and when i tried to download the app again, i can't login nor restore past purchases of my premium subcription.

Hi ​@Flamboyant_Songbirded30, Checking in if you were able to restore your subscription? You can contact Adobe Support by clicking the three dots here: https://adobe.ly/4pc1lmJ. They have access to additional tools that can better help troubleshoot your issue. Let us know how things are going! ^CH

​@Sameer K the email i used to sign in again was my apple id. I have double checked, it is the email where i received the confirmation of subscription and the invoice. Imbut still it wouldnt work. Its still saying that there was no previous purchase made.

Hey, @Flamboyant_Songbirded30. Welcome to the Lightroom Community. I reviewed your account for the community and couldn't find an active subscription for Lightroom mobile.

Please do not reinstall the app, as you don't have an active subscription, and reinstallation might result in data loss of all locally stored images & edits in Lightroom's local database.

Verify if you have any other email accounts used in the App Store or Google Play Store to find the right account, and use that account to fetch your subscription.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)