I'm having a problem with right click menus in LR 9.4.1, after a small amount of usage , like creatng subfolders in Local, theey stop working and just a small gray box appears with no text.

Forum|Forum|2 days ago
August 3, 2026
3 replies
30 views

It also happens when I click on the arrow next to Copy Photos to Cloud

The only answer is to close LR and restart.
I have tried reinstalling LR.

N

NigelBigAuthor

Participating Frequently

I have now updated to v 9.5 and still have the same problem.

I’ve also noticed that is only happening when “Local” is selected.
When “Cloud” is selected right click pop up menus appear correctly as normal.

Sameer K

Community Manager

Hey, @NigelBig. Welcome to the Lightroom Community. I'll need more information to help you figure this out. What troubleshooting steps have you tried already? Please share more details about your workflow and the system info from Lightroom.

Go to Help > System info, copy and paste it into a text document, then upload and attach it here along with a short video.

In general, you can try resetting Lightroom as a primary step in troubleshooting this:

1 - While holding down the CTRL + SHIFT keys, launch Lightroom from the Creative Cloud desktop app.

2 - Select 'Yes' when prompted to reset Preferences.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

N

NigelBigAuthor

Participating Frequently

Hi @Sameer K

I have tried resetting the Preferences, and also uninstalling and re-installing Lightroom.

Here is the “System Info” details

Lightroom version: 9.4.1 x64 [ 20260625-0318-d30e963 ] (Jun 24 2026)
NGL Version: 1.43.0.5
WF Version: 8.4.1 542baca
VF Version: 1.0.164
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 6.1.1
Adobe GSDK Version: 1.4.0.210
CR Version: 29.0.0.202506270808_710830c
Catalog ID: 6a9bc0bcfb6443baaa92ff55d7e64136

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Precision 5820 Tower X-Series / Intel(R) Core(TM) i7-9800X CPU @ 3.80GHz
Logical processor count: 16
Processor speed: 3.7 GHz
Real memory available to Lightroom: 32465.7 MB
Real memory used by Lightroom: 9993.3 MB (30.7%)
Virtual memory used by Lightroom: 12053.9 MB
Memory cache size: 1833.6 MB

Internal Camera Raw version: 18.4 [ 2608 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1206MB / 14184MB (8%)
Camera Raw real memory: 1460MB / 32465MB (4%)

Displays: 1) 1920x1080, 2) 1920x1080
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA Quadro P620 (32.0.15.5639) - 2 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Erica\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Erica\AppData\Local\Adobe\Lightroom CC\Data

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.