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Participant
Sep 28, 2026 11:08 AM UTC
Question

I payed for premium, money came out of my account and I have the receipt but I don't have access to premium

I payed for premium features today but do not have access...I have the receipt 

    2 replies

    Claire H.
    Community Manager
    Community Manager
    Oct 20, 2026 7:47 PM UTC

    Hi ​@Mystical_painterfe89, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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    Srishti Bali
    Community Manager
    Community Manager
    Sep 28, 2026 3:57 PM UTC

    Hi ​@Mystical_painterfe89 

     

    Thanks for reaching out, and apologies for the inconvenience you’ve experienced. Please try the troubleshooting steps outlined here: 

    https://helpx.adobe.com/in/lightroom/mobile/troubleshoot/settings-and-access-issues/premium-features-unavailable-after-purchase.html

    Once you’ve tried the steps, please let us know how it goes.

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    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe