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September 28, 2026
Question

I payed for premium, money came out of my account and I have the receipt but I don't have access to premium

  • September 28, 2026
  • 1 reply
  • 12 views

I payed for premium features today but do not have access...I have the receipt 

    1 reply

    Srishti Bali
    Community Manager
    Community Manager
    September 28, 2026

    Hi ​@Mystical_painterfe89 

     

    Thanks for reaching out, and apologies for the inconvenience you’ve experienced. Please try the troubleshooting steps outlined here: 

    https://helpx.adobe.com/in/lightroom/mobile/troubleshoot/settings-and-access-issues/premium-features-unavailable-after-purchase.html

    Once you’ve tried the steps, please let us know how it goes.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe