Questions

I tryed to cancel and refund but i was unable. I used the trial but it didn't meet my expectations, I tryed to cancel on my account but the page gave me error.. Can  you help me please?

Camera is not starting in lightroom moblie. The camera logo is displayed on the screen but it does not start. I'm running the latest version of lightroom available on the Play Store on Oneplus Nord CE3, android 13.

Hi! As per attached, a white cirlce with a white spot in its middle appears as soon as I go to the Healing brush section in Lightroom. The issue is that as long as this circle is there, no healing/cloning/content aware can be used as the app simply does not do anything when I try them. How to disable this cirlcle, or how to remove it? Thank you in advance

I've been able to upload RAW files into Lightroom without issue until today, and I'm not sure what's changed to cause it. I can still upload them, and they do show up as CR3 files. When I look at them on the card or hard drive they are unprocessed, but once uploaded into LR they look processed and don't have that darkness, as if they're JPEGs. I haven't changed any settings, and I'm not sure what's caused it. I've attached a screenshot which shows an example of an image viewed straight from the card/hard drive, and the same image uploaded with no settings applied in LR. Any possible solutions are much appreciated! 🙂

I have an album in LR web version.  Shouldn't it automatically appear in my Collections in LR Classic desktop version?   It is not appearing on my desktop version.   How do I fix it?Thanks!David 

 1. I’m a fan of Lightroom’s capabilities, but when editing a photo on my iPhone, I always have the same doubt: Is it better to edit it in Snapseed, keeping only one photo in my native library (considering it’s a non-destructive process and I can revert each step or go back to the original photo), or should I use the Lightroom app, which is more powerful but always adds a new file to my iPhone library?I understand that having all the physical versions of photos is important in a good editing workflow on a desktop, where space isn’t an issue and folder management is common. But that’s not the reality of mobile photography. Seeing two versions of the same photo is uncomfortable and doesn’t make sense, especially when you have the option (as with Snapseed and others) to see only the final photo while still keeping all the adjustments internally, allowing for a non-destructive workflow. I think this is absolutely important for mobile editing. Although other mobile editing apps ha

Hey i'm having trouble with importing my photos from a memory card, it used to work fine and was usually quite fast, however just recently it has been taken few hours to import just a small number of pictures the last, time i 'tried')to import about 100 pictures i had to abort it because it was nearly midnight and it had been going since 7pm…… am i doing something wrong? have i updated to a new (slower) version??

When I want to edit a photo this message appears:"Could not open an editable version of the photo. Please come back and try again."So I can't edit almost any photo, it should be noted that I have the paid version. I need help! 

Hello, as described above, I search for a function to import an old LR catalog to my actual abo with the cloud version of LR mobile for my iPad-Pro. does anybody know how to proceed, I would be very happy for help. Please  kind Regards Chris LR mobile Version: v. 9.4.1 80F08A/157IOS iPadOS 17.5.1 (21F90)   

  [moved from bugs to discusssiuons according to the community rules - Mod.]

Hi,   I just realised that LR is not syncing the photos since several months. I use LR mobile on android. On the mobile app, I see that several photos are apparently synced but if you look at the detail info, I see them still uploading. Connecting to the cloud, I have several hundreds of sync issue. It is suggesting to open the app and finish sync from the mobile, but I can do so.        {Title edited by Moderator}      

Hello, I recently graduated from school and am trying to transfer my cloud library from my school account to a new account. I'm hoping to preserve the edits, albums, and flags, but it seems like this might not be possible. If I download the files and import them to the new account, everywhere online says that it will only preserve the photos and their edits. I read something about how syncing the files with Lightroom Classic might work, but I'm still unclear on how that works. I tried to contact Adobe support directly, but that didn't work because it says I can only contact my school's IT support and they were not helpful. I have access to LrC if that's the way to do it but could use some guidance. Is there a way for me to get all my photos, albums, and flags/ratings onto the new account?   

I regularly share batches of 50-100 photos from Lightroom CC (iPhone 13 w/ current iOS) and I have always used "Share" to send directly to my laptop or iMac via Airdrop.  Never had this problem before but now I'm completely stopped here: Just upgraded to the newest Lightroom mobile version.  Now, when I "Share" the photos, they go into "Rendering" mode and it takes FOREVER or just never finishes, and I'm talking about less than 50 images.  This just started after deleting the old version and upgrading to the new one.  I WANT THE OLD ONE BACK. Why is this happening?  How to make it stop?  In the "Rendering" phase it will say, quite literally, "This may take a while" and it's not kidding.  It bogs down around image 10-12 and I get this message.  Please for the love of all that is holy, help me.

As of two weeks ago, I could open Lightroom (downloaded and installed on Mac OS X 12.7.5), then with the Cloud tab selected, you will see the "Add some photos" panel to the right. I could drag any black and white photo from Finder onto the panel, and it would then enable the "Add items" button, upper right. Pressing that would commence the upload of the file to Lightroom. As of 2.4.1 (within the past two weeks), this no longer works. I suspect there is a backend issue at Adobe Cloud that is prohibiting upload/opening of images. I tried uninstalling, then reinstalling 2.4.1. Same problem.I tried going back to 2.3.0, same problem. (This is why I think the engineers screwed the back end up, because even older versions manifest the issues).It's only with black and white photos (16 bit or 8 bit). They ALL fail to import and the UI says, "Unsupported file type or corrupt file", and I know to file is NOT corrupt, I have verified this using a third party app.

Using Lightroom CC, I'm getting a dialog titled:'Unable to move some photos'The text says:'Oops! We weren't able to move all of your photos.Offline Source Volumes"D4CE6553-65D4-3..." is offline. Unable to move 50154 photos.'There are 3 options that I can choose from:'Forget "D4CE6553-65D4-3..."Postpone for one weekResume laterTry again'I have no idea where this is coming from, as I was not trying to move any photos. I've tried the 'Resume later' option, but the same or similar message eventually seems to come back.Obviously, the message is a bit concerning since the status and location of the 50k photos (which is nearly my entire catalog) is unclear. Also, it's completely unclear to me what the impact of the the 'Forget...' option would be.Any help understanding what the message means, and / the implication of the options would be appreciated.

When using the Camera function of the LR Photo Editor app on my Iphone, two images are taken in quick succession when using the volume up button as the shutter release. Prior to the recent upgrade, it would take just one, as normal and as expected.This apparent bug does not occur if I use the shutter release "button" on the screen. It does not happen if I use the volume up button to release the shutter on the iPhone camera app.It does occur in both the automatic and professional modes of the LR app.Both images of the pair have the same file format but are taken less than 1 second apart. Each photo is accompanied by the usual fake shutter sound but the first is quiet and the second is much louder.  LR Photo editor app v9.3.1 on iPhone 13mini ios v 17.4.1 

This is happening BEFORE and AFTER re-installing Win 11 and LR. When I delete any (individually) or all  masks it goes through the process and they dissapear, but after a few seconds the the mask pallete reloads with all the masks again. Maybe conected to this is every time I make a change (light, colour, crop etc) a pop-up appears telling me I need to update the masks. Its like LR cant write the mask data to the DB or XMP?

Since moving from LR Classic, the habit of adding or managing keywords has been difficult.  How do I search for photos that haven't got any keywords at all?Ideally Classic and LR would sync keywords (as Classic this does allow such a filter), but this doesn't appear to be a feature that is supported.-Paul

My healing brush has stopped working. When I choose the healing brush, I get the circle, but clicking on the picture just freezes the circle on that spot. I can't drag over anything to heal. Basically, it does nothing at this point. Any idea what could have happened and how to fix it?Message was edited by: Sahil Chawla

助けてください。デスクトップ版Lightroomにて写真の書き出しをしようとした際にクラウドデータを書き出そうとするとエラーを吐き出します。エラーメッセージタイトル:一部の書き出し操作に警告またはエラーが発生しました詳細欄:ファイルがサポートされていないか破損していますファイル名((unkown C++ exception))補足:(1)ipad,iPhoneでは同データを書き出し可能(2)クラウドを経由した場合PC保管のデータも書き出し不可(3)詳細バージョンは下記Lightroom バージョン: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)NGL バージョン: 1.37.0.9WF バージョン: 6.4 b041ae4VF バージョン: 1.0.139HIL バージョン: 40409CAI バージョン: adobe_c2pa/0.9.3 c2pa-rs/0.31.0オペレーティングシステム : Windows 11OS バージョン : Windows 11 Home (2009)アプリケーションアーキテクチャ : x64システムアーキテクチャ : x64コンピューターモデル: MouseComputer Z590-S01 / 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz論理プロセッサー数 : 16プロセッサーの速度 : 2.4 GHz内蔵メモリ : 65406.3 MBLightroom で使用できる物理メモリ: 65406.3 MBLightroom で使用している物理メモリ: 2811.6 MB (4.2%)Lightroom で使用している仮想メモリ: 8830.4 MBメモリのキャッシュサイズ : 4598.0 MBCamera Raw 内部バージョン: 16.4 [ 1897 ]Camera Raw で使用した最大スレッド数 : 9Camera Raw の SIMD 最適化 : SSE2,AVX,AVX2Camera Raw の仮想メモリ: 1035MB / 32703MB (3%)Camera Raw の物理メモリ: 1015MB / 65406MB (1%)ディスプレイ : 1) 3840x2160, 2) 3840x2160, 3) 1080x19

Hello eveyone!I think this may be a bug or some sort of driver incompatibility.When I load up Lightroom (Not the classic and not the web version) there is no way I can see the pictures in Sqare View or Grid view.I can see them fine in Compare VIew and Detail view but the filmstrip stays frozen with other pictures and does not move.I have reset my color profiles, reinstalled Nvidia Studio Driver, Reset preferences, etc.It uploads the files when I import them because I can later see them in my phone or in the web based LR.It is definitely a "viewport issue"I have a Lenovo laptop, i9-13900 oled WQUXGA Touch and a RTX 5000 Ada card.The scroll barr at the right even moves, it just does not show anything inside the frame.Any thoughts?thanks in advance for all your time and help.Julio.

 Lightroom will not open past the watermark. I've tried uninstalling, windows updates, driver updates... Everything. Ive even tried it on a different computer. Same thing happens, But using LR on the web works fine. If anyone has had the same issue and found a fix. Please let me know. Thanks!

My Lightroom won't open due to a catalog issue. If I force it to reopen a few times it gives me this error message. I have tried the fix where you go into the lightroom library files and delete all the "managed catalog" files then reopen LR but I get the same error. Please help. I'm on a Mac running Ventura 13.2.1 and attempting to open Lightroom 2024.  

Hi there, I was wondering whether photos edited in Adobe lightroom (the free app version) can be used for commercial use or by other people to promote their music for example.  All the photos are original however use filters / tools from lightroom. I can't seem to find a solid answer on this. Thank you!

I have recently downloaded the new Adobe lightroom program. Opened up the app and i'm getting an error message saying 'not connected to the internet, error message 20400'. See below.  I'm connected to the internet and all my other adobe apps work fine. I've tried signing out from lightroom, with no success and get the error message above. I've uninstalled and installed the app again, with no luck. The app works fine on my Ipad, so it's nothing to do with my account.  If anyone can help, please let me know as trying to get through to any adobe support is near impossible. Thanks