Questions

I want to cancel my subscription of the Lightroom 1 year pack, which I pay regularly every month. After I choose the reasons why I want to cancel it, there is an issue with it and not let me to continue. Even though I'm giving an earlier request, that doesn't even show me any charge.I'm afraid that it will not be functional in the day of the end of my subscription (4th July) and I will stay in some toll-endless circle.I'm not using it anymore and the problem is here about 6 months or more. I try it every month and still it's a same issue.I just want to cancel it. Please.

Hi Everybody,  I have selected download originals in Adobe Photoshop Lightroom Version 6.2 (build: 20230130-1137-462e97a) and the numbers just do not match up. See the detail in Lightroom in the picture below states the photos 22,203. Below you can see the number of files in the originals folder as 17,748 so there is over 4500 missing. I did rename the Adobe Lightroom folder to AdobeLightroom1 and let it redownload but I got even less downloaded. I have opened each individual album too in an effort to force load them but it still did not work. My Drive has a lot of space free and no disruption such as Internet outage or power outage occured during download. Any Ideas?  

I imported some DJI drone photos to the desktop LRCC and edited them there. Now upon opening the same photo on LR mobile app the profile is missing. I am using the Adobe Standard profile, so I'm not sure why adobe wouldn't transfer it. Is this a known issue? Any solutions?

Ever since the new released version, whenever I made some changes on RAW files, the preview switches to B/W. The thumbnail is still colored and when I sync to desktop and check the result there, it's still in color. Only seems to happen on iPad / iOS for me. It happens when I crop a picture, move a slider or change the color profile. This makes the ipad version practically useless.   Is this a known issue? I looked here: https://helpx.adobe.com/ca/lightroom-cc/kb/known-issues.html# and it seems like it is not known.   I'll try to make a video to reproduce the issue.

Hi, I have a hard time to connect my camera directly to lightroom mobile via wifi. I enable wifi and properly connect to my mobile phone (with correct SSID and PW). And, when I go into lightroom mobile, and tap the "add photos' and tap "from camra device" it keeps saying "no connected camera device found". I have enable my photo to lightroom mobile to access my file on the photo, which is through "prvacy security", then files and folders setting on my iphone. Does anyone have this issue? How to I solve it.  I also tried to reboot my phone and camera. Also, tried to remove the lightroom mobile and reinstall, none of those works.  

I'm purchased adobe Express monthly that includes access to PS Express and Lightroom premium feature but I have full storage in my phone so I deleted Lightroom app for temporary and after reinstall app I can't used premium feature app want me to buy this separately but PS Express don't have the same problem. How can I fixed this ?

I can't export anything. App is updated. Cache cleared.  Literally my life is being ruined. All it does is endless try to export then the app crashes. 

Help please! I logged out of my adobe lightroom and logged back in on the same device and all of my albums are empty now and weeks of my hard work is just gone. I'm gutted. Is there any way to retrieve these photos? 

Lightroom wont fully load or loads and crashes as soon as I click anything in the program. I have uninstalled and re-installed, have the current update and have checked for all driver updates. Photoshop, LRC and bridge all work fine. Any suggestions/help would be greatly appreciated. Clarky

Hello, I have been using my iphone for a while now to edit because my computer wasn't compatible. I am paying the $10.61/month for lightroom. I just got my macbook pro and am trying to access my lightroom/creative cloud account on adobe. I have downloaded and installed Lr and Bridge. When I log into my account, it shows that I need to "buy" Lr?? So it doesn't have my current photos. I clicked on the cloud icon and had to click lightroom web to see my photos. I have access to my photos, yes, but I don't have access to all of the editing tools that I should. For instance, I can't do any masking or things like that. What do I need to do? My plan says I have access to adobe Lr, Br, adobe photoshop/lightroom for mobile, 1Tb. So Why can't I access the actual Lr now that I have a Mac when I should be able to according to my paid plan???? 

If I transfer a LR mobile file directly from my Android phone via direct USB connection, I get a file size of about 23 mb. If I import the same file via PS home screen, I get a file size of about 9 mb. So far the only difference I can see is that the images imported via PS have Adobe PS Camera Raw as the application, whereas the one pulled directly from my phone states Adobe Lightroom. Can anyone tell me why there is the big difference in file size? I don't see any difference, and the pixel dimensions are the same. Thanks.

Bonjour, J'utilise souvent Lightroom pour Ios en prise de vues avec mon Iphone XS.Lorsque l'on règle l'exposition en mode professionnel, le rendu lors de la prise de vue n'est pas le même que celui du catalogue. On perd 3 diaphragmes par rapport au rendu de la prise de vue ce qui fausse complètement la capture d'images. En dessous du 400 ème de seconde, le problème ne se produit pas.Avez-vous une solution à ce problème ? Merci Julien

Hello LR Community   I have the following Setup and workflow 8TB HDD MacBook with LR Classic iPad with LR Mobile   My LR Catalog is stored on the Mac while most of the photos are on the HDD. Due to memory reasons, I just keep the lastest photos on the Mac, mostly from the current year. When I'm traveling, I want to import photos to the iPad first, pre-edit them there, upload them to the Creative Cloud and download them back home to the Mac to further editing in LR Classic.   The problem is on the Mac, there it looks that I can only sync all Photos from the Creative Cloud (nerly 1TB) to LR Classic or non of them, which requires to always have my HDD connected and set the sync folder to it.   Is there a way to sync only photos of certain folders (the latest once) to my LR Classic and keep the rest in the cloud?   Regards, Markus   [moved to the correct space - Mod.]  

In his article about the denoise Lr feature, Eric Chan writes: On macOS, prefer an Apple silicon machine with lots of memory. Would it be possible to have more precise information about memory requirements?Thank you!Guido

Hello all I've purchased S23 Ultra and got the Lightroom mobile which I'm subscribed to now. The app worked and then stopped working suddenly - no update, no changes made. I found an older thread on the forums suggesting a full reinstall and phone reboot, this had resolved my issues. A week later, the same thing happened and I once again cannot open Lightroom without getting stuck on the loading screen. Is there a way to resolve this problem permanently? I don't want to be reinstalling the app every week and I'd rather unsubscribe. Thank you

Hi   i have installed CC on my M1 macbook air. All the other adobe apps load fine apart from Lightroom which loads the UI, stays on for a second and then quits.    I have tried opening it with a reset preference but is doing the same.   i have uninstalled and reinstalled too.   Does anyone have any ideas?   Thanks  

Al intentar importar una foto me aparece "Se ha omitido importacion del duplicado" y no puedo importar la foto, nunca me había pasado.

Issue: Google Pixel 7 Pro screen dims unexpectedly when editing photos in Lightroom mobile, when screen is at max brightness with adaptive brightness OFF. It is not an overheating issue (happens when phone is cool) and it only happens in Lightroom mobile. Lightroom Version Number: 8.3.2OS Version Number: Android 13  Steps to reproduce: 1. In phone settings, turn adaptive brightness OFF and brightness level to 100, make sure Night Light is OFF as well 2. Open a photo to edit mode in Adobe Lightroom 3. Begin editing the photo, going through all of the "light" settings first, then "color", then "effects" "detail" and "crop" in no specific order, and wait for the screen to dim   Expected result: Ability to edit the photo with consistent selected brightness level Actual result: Screen dims throughout editing process repeatedly and randomly, rendering the app useless as an editing tool

Hi Constructive, simple advice please I am using an iMac with macOS Mojave and Lightroom version 4.4. I would like to install the latest updates for both. I have lots of Raw photos on Lightroom and not all backed up. Now as a novice and probably a stupid question to many - by installing these updates will my photos remain/transfer on Lightroom or is there another process to do? Will Lightroom remain on my computer when updating my iMac first with macOS Ventura? Look forward to some advice. Many thanks 😊 

Hi,I purchased lightroom premium membership from google play on 4/26 and I activated it on my phone, all features were working. But about 2 days later, the premium membership was gone, and I checked google play subscription status, it was normal. Then I tried to resort purchase but not working. I'm sure I used the same account as before, but it just didn't work. Please help me check this.The Google account is zhangzheng0716@gmail.comAnd again, I did purchase and activate premium membership with this Google account and Adobe account which I'm using for posting this.Ted

Why are you guys taking away my accumulated presets (more than 300 presets) this is the second time. I subscribe everytime, this is really frustratingI logged out of my account and logged in but my preset never came backPlease why 

Hello! My storage in Lightroom changed from 100 Gb to 22 Gb by itself. And now I'm unable to change my plan in Adobe. It shows me that I already have 1Tb plan and proposing me to buy a plan for a team 

The info panel in Lightroom Cloud is tiny. The text is so small I can't read it. If it was white I might have a chance but, for some reason, it is greyed out. (see screenshot). I tried in preferences making text size larger but this has no effect. I am on a laptop with 1920 x 1080 resolution, but even so.In Lightroom Desktop there is a nice overlay on the images in large font with this information. I just want to be able to see the lens length, exposure and pixels of the image in the preview mode. How do I do that? Thanks

Buenas tardes,he adquirido lightroom 6.3.1 y no tengo la opcion de crear catalogos y así revelar las fotos con formato .raw.¿Este programa ha cambiado o tengo que configurar algo antes?Gracias de antemano.Saludos

On my mobile phone (iOS), Lightroom is syncing my camera roll.  I have confirmed that Import=>Auto Add is off.  Yet is still syncs.   This is very disturbing.    Is there another setting hidden somewhere that I must set?